DEVENDRA SINGH RANA
Team Lead
Pune
Summary
A result oriented professional with experience of application/production support in IT Services. . Knowledge of G20 regulations including EMIR, MAS, BOI, Canada & CFTC across asset classes.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
9
9
years of professional experience
2
2
Certifications
2
2
Languages
Work History
System Lead
TLG India Private Ltd
09.2020 - Current
- Working as a team Lead and managing P1 Incidents and blockers in limited time frame by applying ITIL methodology.
- Good Experience of L2 support.
- Core skills are SQL, Production Support, Good Knowledge in ITIL Process, Possess extensive knowledge of Ticket Monitoring Tool(SN and atlassian), Alert Monitoring Tool(Grafana) .
- Performed system analysis/Nack Analysis,Functional query analysis, documentation, testing, and user support for platform transitions.
- Followed the project life cycle methodology and ensured that customer deadlines were met within project budgets.
- Adhere to escalation procedures & follow up with Development team when code change is required or any software defects.
- Resourceful & multi-functional IT professional, having good exposure on resolve software-related problems like user login application perfromace and user expleriance.
- Follow the SLA Agreement by managing the incidents based on ITIL standards.
- Experience in Regulatory Reporting with skills in analyzing a regulatory requirement or business problem.
- Experience of CMRS/DTCC Report hub now Delta Capital Report Hub.
- Working on different technical issues which are not resolved by Tier 1 or Tier 2 teams operations including Application related issues and requests, Incident Management, Change Management, Hardware issues, High Severity ticket handling and new project work.
- Investigated system issues and implemented resolutions to reduce downtime.
Associate Engineer
Publicis Sapient (Experis IT payroll)
02.2018 - 09.2020
- Debugging data transformations as per client requirements.
- Monitoring Job processing window and taking necessary actions on job failures.
- Incident reporting to client if any and providing timely updates Liaising with internal tech teams for the resolution.
- Troubleshooting of issues within SLA, Providing RCA.
- Deployment of the Application changes and Operational Support.
- Hands-on experience of SQL/Microsoft SQL server.
Software Engineer
Mpower Softcomm
10.2017 - 02.2018
- Application Production support Monitoring & Troubleshooting.
- Ensure proactive measure to avoid errors/issues & escalations.
- Hands-on experience of SQL/Microsoft SQL server.
- Experince on Mobile application banking like Oxigenwallet and Furture pay.
- POS and AEPS trasaction issues handling
Associate Engineer
HCL (chequeJour Payroll)
02.2017 - 07.2017
- Creating users, provided authentication, privileges and password recovery.
- Managing services data table, and import export between UAT server database and production Server database.
- Generate reports from the database Using SQL queries.
- Hands-on experience of SQL/Microsoft SQL server.
Education
MCA - Computers
Uttar Pradesh Technical University (UPTU)
01.2017
BCA - Computers
rajeev academy for technology and management
01.2014
Skills
production support
Certification
Business engineering program
Timeline
System Lead
TLG India Private Ltd
09.2020 - Current
Associate Engineer
Publicis Sapient (Experis IT payroll)
02.2018 - 09.2020
Software Engineer
Mpower Softcomm
10.2017 - 02.2018
Associate Engineer
HCL (chequeJour Payroll)
02.2017 - 07.2017
BCA - Computers
rajeev academy for technology and management
MCA - Computers
Uttar Pradesh Technical University (UPTU)