Devendra Kulkarni
Pune
Summary
Service Delivery Manager with extensive experience at Fujitsu Consulting, adept in Linux , Japanese language and people management . Recognized for enhancing service quality and customer satisfaction through strategic planning and effective team leadership. Proven track record in mentoring staff and resolving complex client issues, ensuring alignment with service expectations.
Overview
18
18
years of professional experience
Work History
Service Delivery Manager
Fujitsu Consulting India Private Limited
Pune
11.2014 - Current
- Service Deliver Manager of team size of 55 members, giving Linux based L2 support in Japanese Language to the client.
- Trained and mentored junior staff on best practices in service management.
- Facilitated regular communication with clients to ensure alignment on service expectations.
- Participated in strategic planning initiatives related to improving overall service quality levels.
- Analyzed customer feedback surveys results to identify opportunities for improvement.
- Managed service delivery expectations.
- Maintained records of customer interactions and complaints for future reference.
- Resolved escalated customer issues in a timely manner according to established procedures.
- Monitored team performance, identified areas for improvement, and provided feedback and coaching.
- Managed service delivery operations across multiple client accounts.
Expense Report Analyst
Oracle India Private Limited
Bangalore
05.2012 - 11.2014
- Responsible for payments to Oracle Japan employees for their expenses incurred during their business trips.
- Handled the queries of Oracle Japan employees through emails and calls regarding expenses incurred during their business trips in Japanese Language.
- Initial point of contact for all Travel Expense related queries of Oracle Japan - Expense Team.
- Received "Rewards & Recognition" thrice for excellent performance.
GIS Analyst
Automotive Navigation Data Private Limited
Pune
06.2008 - 09.2011
- Preparation of digital maps according to the company's requirements.
- Worked on reduction of the cost of base maps by checking online free available inputs.
- Received "Rewards & Recognition" thrice for excellent performance.
Education
Advance Diploma - Japanese Language
University of Pune
Pune, India05.2012
Japanese Language N2 -
Japan Government
Pune, India12.2011
M.Sc. - Geo informatics
University of Pune
Pune, India06.2008
B.Sc. - Geology
Ferguson College Pune
Pune, India06.2006
Skills
- Japanese language
- People Management
- Project Management
- Linux
- SQL Database
- MS Office
- Service management
- Customer relationship management
- Problem solving
- Time management
- Workload management
- Client relationship management
- Risk mitigation
- Customer satisfaction
- Project implementation
Languages
- English
- Hindi
- Marathi
- Japanese, 5
- English, 5
- Hindi, 5
- Marathi, 5
Accomplishments
Asterix Award for Best Performance during quarter Q3 FY18-19
Timeline
Service Delivery Manager
Fujitsu Consulting India Private Limited
11.2014 - Current
Expense Report Analyst
Oracle India Private Limited
05.2012 - 11.2014
GIS Analyst
Automotive Navigation Data Private Limited
06.2008 - 09.2011
Advance Diploma - Japanese Language
University of Pune
Japanese Language N2 -
Japan Government
M.Sc. - Geo informatics
University of Pune
B.Sc. - Geology
Ferguson College Pune