Devendra Kumar Jha
Electronics & Telecom Engineer
Navi Mumbai
Summary
Dedicated Physical Security professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
3
3
years of post-secondary education
6
6
Certifications
Work History
Senior Project Manager Professional Services
Qognify Security Technologies Pvt Ltd,
Mumbai
12.2016 - Current
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Resolved problems, improved operations and provided exceptional service.
- Successfully maintained clean, valid driver's license and access to reliable transportation.
- Developed team communications and information for meetings.
- Onboarded new temps by entering employee information into systems.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Maintained energy and enthusiasm in fast-paced environment.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Identified issues, analyzed information and provided solutions to problems.
- Led projects and analyzed data to identify opportunities for improvement.
- Worked with customers to understand needs and provide excellent service.
- Maintained excellent attendance record, consistently arriving to work on time.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Created plans and communicated deadlines to complete projects on time.
- Received and processed stock into inventory management system.
- Conducted research, gathered information from multiple sources and presented results.
- Used coordination and planning skills to achieve results according to schedule.
- Saved $[Amount] by implementing cost-saving initiatives that addressed long-standing problems.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Adhered to social distancing protocols and wore mask or face shield.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Collaborated with team members to achieve target results.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Exceeded goals through effective task prioritization and great work ethic.
- Used Microsoft Word and other software tools to create documents and other communications.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
General Manager of Operations
Ezone Security Solutions India Pvt Ltd
Mumbai
12.2013 - 12.2016
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Prepared annual budgets with controls to prevent overages.
- Developed initial sales roadmaps and market strategies to promote successful product launches.
- Improved productivity while reducing staffing and operational costs by [Number]%.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Scheduled meetings with supervisors to identify business obstacles, establish financial goals and tailor products to individual markets.
- Trained, coached and mentored staff to support smooth adoption of new [Type] program.
- Enhanced and redefined organizational structure to maintain competitive edge across territories.
- Advanced productivity KPIs to achieve key business goals and objectives.
- Identified procedure or process changes required to improve performance and productivity.
- Built and reviewed master service agreements to simplify and streamline contract negotiation process.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Evaluated suppliers to maintain cost controls and improve operations.
- Developed systems to track and log work issues.
- Collaborated cross-functionally to refine procedures, devise best practices and enforce quality metrics.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Partnered with vendors and suppliers to effectively manage and budget.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Formulated processes to reduce downtime and financial loss.
- Spearheaded department training to enhance employee performance and boost employee productivity.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Introduced new methods, practices and systems to reduce turnaround time.
- Reviewed operations reports to understand numbers and trends.
- Increased profit by streamlining operations.
Executive Manager Technical (EGDS)
Rolta India Limited
Mumbai
04.2012 - 11.2013
- Resolved problems, improved operations and provided exceptional service.
- Conducted research, gathered information from multiple sources and presented results.
- Monitored company inventory to keep stock levels and databases updated.
- Handled [Number] calls per day to address customer inquiries and concerns.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Developed team communications and information for meetings.
- Maintained energy and enthusiasm in fast-paced environment.
- Created plans and communicated deadlines to complete projects on time.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Collaborated with team members to achieve target results.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Developed and maintained courteous and effective working relationships.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Maintained excellent attendance record, consistently arriving to work on time.
- Prepared variety of different written communications, reports and documents.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Carried out day-to-day duties accurately and efficiently.
Head Projects ( BMS & CCTV Division)
Nelco Tata Ltd
Mumbai
03.2008 - 03.2012
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Delivered services to customer locations within specific timeframes.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Increased customer satisfaction by resolving issues.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Drove operational improvements which resulted in savings and improved profit margins.
- Created plans and communicated deadlines to complete projects on time.
- Exceeded goals through effective task prioritization and great work ethic.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Regional Operations Manager
Zicom
Delhi
07.2006 - 11.2008
- Enhanced regional branch performance by implementing proven management processes to increase revenue.
- Developed processes to save on costs and prevent losses.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Suggested corrective services to handle customer complaints.
- Helped plan marketing strategies.
- Developed systems to track and log work issues.
- Diminished cost of business operation by [Number]% while boosting sales by [Number]%.
- Traveled to over [Number] locations per week to manage each store and perform reviews of individual managers and employees.
Project Manager
Group $ Falck Doha Qatar
Doha
06.2001 - 06.2006
- Met project deadlines without sacrificing build quality or workplace safety.
- Maintained relationships with material vendors to lower costs and diversify capabilities.
- Updated operational methods and oversaw accounting procedures for improved efficiency.
- Developed and initiated projects, managed costs and monitored performance.
- Maintained clear communication with precise technical writing to document and inform critical processes.
- Provided fiduciary oversight to remain within budget constraints, recommending project adjustments where necessary.
- Maintained compliance with regulatory parameters in complex projects with overlapping policies.
- Managed projects from procurement to commission.
- Facilitated communication between internal personnel, contractors and vendors for project cohesion.
- Modified and directed project plans to meet organizational needs.
- Led project teams through design, construction and launch process.
R&D Manager
IV Communications Ltd
Delhi
07.1996 - 05.2001
- Lead key projects with R&D to support business goals.
- Develop research programs incorporating current developments to improve existing products like CCTV, two way communication, Video Door Phone, Audio Door Phone, Access control Systems, Dish TV system and study the potential of new products.
- Understand customer expectations on to-be manufactured products.
- Determine and execute improved technologies used by suppliers, competitors, and customers.
- Support Director to hire and develop R&D personnel.
- Establish project goals and priorities by collaborating with Marketing and Operations.
- Transfer new technologies, products, and manufacturing processes into and out of the company.
- Research, design and evaluate materials, assemblies, processes, and equipment.
- Suggest training tools to enhance employee performance and skill development.
- Monitor team metrics and objectives ensuring meeting of goals.
- Document all phases of research and development.
- Manage customer relationships and perform RFP reviews, customer visits, and product testing.
- Establish and maintain testing procedures for assessing raw materials, in-process and finished products.
- Oversee complex research projects, analyze results and provide recommendations based on findings.
- Assess the scope of research projects and ensure they are on time and within budget.
- Be present at industry conferences on research topics of interest.
Education
Bachelor of Science - Electronics
B B College
Asansol West Bengal 06.1989 - 06.1992
Bachelor of Engineering - Electronics & Telecom
Delhi College of Engineering
Delhi 04.2001 -
Skills
Project Management Professional (PMP)
undefinedAccomplishments
Deep Knowledge of below listed Products for project deployment and implementations:
CCTV / Access Control, PA System, Intruder Alarm, Fire Alarm System, Road Block, Arm Barrier, Article Surveillance, Street Surveillance, Integrated Security System,
BMS (Building Management System)
Thermal Cameras both Cooled & Uncooled
UAV (Unmanned Areal Vehicle) Gate Management System, Road Barrier
Spike Buster & Tyre Killer
MSV (Mobile Surveillance System) Blocking Bollard, Perimeter Security, Thermal Imager, VMS System and ICCC Platform.
Executed Many smart city and safe City Projects of India like Ahmedabad Smart City, CIDCO Safe City, Navi Mumbai, 7 Safe City of Rajasthan, Agra Smart City, Prayagraj Smart City, VIZAG Smart City, Delhi Metro CCTV, Nagpur Metro VMS, Bangalore Metro VMS Project, Accenture ICCC Project of 89 facility and many more, • Qatar Arms Force Project worth INR 100Crores
• Central Bank Project worth INR 6 Crores
• Integrated Security Systems Projects for prestigious client like QNB worth 150 Crores, QIB Bank worth INR 50 Crores which
involved integration of CCTV, Access Control, Intruder Alarm System & Fire Alarm System over ISDN Network
• Doha Bank all branches along with Head Office worth INR 20 Crores
• Alferdan Centre, Alferdan Garden, QATCO & ANADARKO
• Israel & Korean Embassy
Trails & Demonstrations.
War Gaming Technology (SCIPIO) based on Commander Training, provided by Thales
• Present a Demo Scenario to Indian Army War gaming Dept (Wardec)
• Providing ‘Commander Training’ Solution and War Gaming Technology’ as a Part of C4ISTAR Solution
• Participating in technical demonstration, connectivity & Integration
• Conducting GAP Analysis, provided solutions and workflow for creating APIs and also prepared white papers
• Passive Weapon Sight Demonstration and Trials
• Presentation of a Surveillance & operational vehicle for Mobile Surveillance Vehicle for Border Security Force
Certification
CAYUGA VMS Admin QOGNIFY
Timeline
CAYUGA VMS Admin QOGNIFY
02-2021
Situator Command Control System ICCC Platform Qognify
06-2020
NiceVision VMS System Qognify
03-2020
Senior Project Manager Professional Services
Qognify Security Technologies Pvt Ltd,
12.2016 - Current
General Manager of Operations
Ezone Security Solutions India Pvt Ltd
12.2013 - 12.2016
Executive Manager Technical (EGDS)
Rolta India Limited
04.2012 - 11.2013
Head Projects ( BMS & CCTV Division)
Nelco Tata Ltd
03.2008 - 03.2012
SECUTRAN Fire Alarm System, New Delhi
06-2007
CCTV from Bosch India Ltd, New Delhi
10-2006
Regional Operations Manager
Zicom
07.2006 - 11.2008
MUTIMAX Access Control System, G4 Securitas, Abudhabi
07-2003
Project Manager
Group $ Falck Doha Qatar
06.2001 - 06.2006
Bachelor of Engineering - Electronics & Telecom
Delhi College of Engineering
04.2001 -
R&D Manager
IV Communications Ltd
07.1996 - 05.2001
Bachelor of Science - Electronics
B B College
06.1989 - 06.1992
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