Devendra Kumar Saini

RPA Developer, MIS & Quality Analyst

120/36, Sector 12, Mansarovar, Jaipur,Rajasthan

Summary

Talented professional with extensive experience in information systems planning and data analysis. Proactive and goal-oriented with top strengths in coordinating projects and solving computer, operational or team issues.

Overview

Certifications

years of post-secondary education

years of professional experience

Work History

RPA Developer & MIS Analyst

Genpact Pvt Ltd

Jaipur, Rajasthan

11.2010 - Current

Prepare Multiple monthly, weekly, daily reports(MOC, SLG, Utilization, AHT, Forecast etc.)
Work closely with system programmers to generate new reporting tools or modify current work products to optimize capabilities and improve efficiency
Provide support to Business Manager with ad hoc tasks when necessary
Work to integrate reporting from various systems to develop unified, comprehensive view of business
Develop QPA tool to improve process & customer satisfaction
Constantly improve and automat data gathering and reporting processes data extraction and data manipulation - take ownership in extracting data from various data sources; requires an understanding of the project objectives and data requirements, working with the huge databases to meet the data needs for the project

Education

MBA - Operations & Banking

ISBM

India

10.2011 - 06.2013

Bachelor of Arts - Economics

University Of Rajasthan

Jaipur

07.2008 - 06.2010

Skills

Robotic Process Automation (Blue Prism)

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Certification

Blue Prism

Projects

Blue Prism (RPA) Projects -

Birthday Email to send automated birthday email to all employees on daily basis.
Risks email reminder to send automated risk team email to FLMs on weekly basis.

Excel, VBA, Macro, Database & SQL Projects –

PBO tracker for associates to track daily processing volume and reporting tool for FLMS to pull reports as per requirements
TBS Time and Motion tracker to track daily activity and reporting tool to get data and utilization
RFO Database tracker to track data and pull old data to rework old request.
Automated Letter tool in estates Management to generate word letter and update details in excel file in one click
Automated BPAY letter tool in BPAY team to generate word letter
Automated email tool in Branch Balancing team to send email to multiple branches as per data in one click
Automated Reconciliation tool in Branch Balancing & GSS team to reconcile data as per report.
All in One Excel file which includes all important links and processing steps

Timeline

Green Belt and Lean (Six Sigma)

12-2020