Cloud technologies and cybersecurity
Open To Work
Devendra Pandey
Bengaluru
Work Preference
Summary
Associate Manager and Technical Lead with 13+ years of experience in endpoint management, cloud security, and enterprise device governance. Specialized in designing and implementing scalable Microsoft Intune, Azure AD, and Microsoft 365 security solutions across Windows, macOS, iOS, and Android. Proven track record of improving compliance, reducing vulnerabilities, and automating end-to-end device lifecycle operations using Zero-Touch provisioning, Conditional Access, BitLocker, WDAC, and Defender for Endpoint. Expert in Essential Eight maturity implementation, Zero Trust security design, and proactive remediation with PowerShell automation. Recognized for driving standardization, accelerating deployments, strengthening identity security, and enhancing operational efficiency across global environments.Associate Manager and Technical Lead, with over 13 years of expertise in endpoint management and device security. Proficient in developing and executing automated device management solutions utilizing Microsoft Intune, Azure AD, and Microsoft 365. Enhanced endpoint security through the implementation of compliance governance and identity-based security controls. Achieved increased operational efficiency by standardizing policies and automating processes in large enterprise environments.
Overview
13
13
years of professional experience
5
5
Certificates
Work History
Adv App Cloud Supp & Eng Assoc Manager
ACCENTURE
Bengaluru
02.2025 - Current
- Architected Intune configurations for Windows, macOS, iOS, and Android, achieving over 90% ACSC Essential Eight compliance.
- Optimized Autopilot Zero-Touch (V2) deployment, reducing provisioning time by more than 70%.
- Deployed enterprise security controls, including Office Macro Restrictions and Application Hardening, decreasing endpoint vulnerabilities by 40%.
- Implemented BitLocker and TPM enforcement in Intune, enhancing data protection and preventing encryption drift incidents.
- Integrated Microsoft Defender with Sentinel, increasing threat visibility by 60% and expediting investigation processes through automation.
- Engineered Windows Update for Business policies, attaining over 97% global patch compliance and minimizing zero-day exposure risks.
- Developed proactive remediation workflows to automate 80% of endpoint fixes related to patch failures and configuration drift.
- Designed Conditional Access policies enforcing MFA and compliant-device checks, strengthening secure access across all users.
SME Mobility
MICROLAND
Bengaluru
12.2022 - 02.2025
- Managed over 4,000 Windows, iOS, and Android endpoints through Intune and Microsoft Endpoint Manager, ensuring secure and compliant device operations.
- Delivered Windows Autopilot User-Driven and Pre-Provisioned deployments to standardize onboarding and reduce manual provisioning effort.
- Implemented enterprise Configuration Profiles, Compliance Policies, and Endpoint Protection settings aligned with corporate security requirements.
- Enabled Windows Hello for Business using Azure Kerberos Trust, improving authentication security, and supporting passwordless deployment.
- Administered Azure AD groups, role assignments, and license targeting to support scalable identity and device management.
- Deployed Win32 and line-of-business applications using Intune, optimizing installation success rates, and reducing support escalations.
- Strengthened browser and endpoint security by enforcing Microsoft Edge and Google Chrome security baselines using ADMX-backed policies.
- Integrated Conditional Access and SSO configurations for secure access to Microsoft 365, and enterprise cloud applications.
- Supported file server to OneDrive migration projects, enabling cloud storage adoption, and improving user accessibility.
- Monitored device compliance and health metrics to ensure adherence to corporate standards across global environments.
- Collaborated with cross-functional teams to resolve Intune, compliance, Autopilot, and identity-related escalations efficiently.
Senior Systems Integration Analyst
NLB Services
New Delhi
11.2021 - 09.2022
- Migrated over 5,500 enterprise users to Microsoft 365 and Windows 10 environments.
- Managed Intune configurations including enrollment, compliance policies, and application deployments across devices.
- Executed updates for Microsoft security and Win32 applications targeted at specific user groups via Intune.
- Assisted global users in onboarding processes and validated Intune policies for seamless transitions.
- Resolved remote troubleshooting challenges involving compliance failures and application deployment issues.
- Utilized ServiceNow effectively for incident management, achieving SLA targets while reducing backlogs.
- Coordinated with onsite support teams to troubleshoot provisioning issues and validate device readiness.
- Led user data migrations to OneDrive, ensuring minimal disruption during transition.
Senior Technical Support Representative
APG SUPPORT
New Delhi
05.2015 - 03.2021
- Managed Active Directory user lifecycle operations, including account creation, password resets, and OU management.
- Configured and maintained Group Policy Objects (GPOs) to enforce security settings.
- Provided operational support for Office 365 applications, including Outlook and Teams.
- Supported Intune-based Mobile Device Management (MDM), configuring policies and troubleshooting access issues.
- Delivered remote assistance for Windows 8/10 devices, resolving OS and application issues.
- Utilized JIRA Service Desk to manage incidents, ensuring prompt resolution and communication.
- Assisted in data migration and backup processes, maintaining secure handling of user files.
- Managed user offboarding processes, including account deactivation and mailbox removal.
Technical Support Executive
Computer Expert 247 Pvt. Ltd
New Delhi
07.2012 - 02.2015
- Delivered timely technical support across US, Canada, and Europe for software, hardware, and networking issues.
- Performed diagnostics and troubleshooting on desktops, laptops, and peripherals to minimize end-user downtime.
- Executed malware and virus removal using industry-standard tools to restore system integrity.
- Installed and configured operating systems including Windows XP through 8.1 based on client needs.
- Configured modems, routers, and wireless networks to ensure stable and secure connectivity.
- Facilitated data backup and recovery processes to safeguard critical user files.
- Provided remote support via screen-sharing tools to guide users through resolutions effectively.
- Documented troubleshooting steps and recurring issues to enhance support processes.
Education
Bachelor of Technology (B.Tech) - Electronics & Telecommunication Engineering
Rajasthan Technical University
Kota Rajasthan IndiaSkills
- Enterprise Mobility
- Microsoft Intune (MDM/MAM)
- Microsoft Endpoint Manager
- Windows Autopilot
- Azure Active Directory (Entra ID)
- Azure App Registration
- Enterprise Application Management
- SSO Integrations (SAML/OAuth)
- Azure Conditional Access Policies
- Windows Hello for Business
- Azure Kerberos Trust
- Mobile Device Management (iOS/Android)
- Microsoft 365 Administration
- Configuration Profiles
- Compliance Policies
- Endpoint Protection
- Security Baselines (Windows/Edge/Chrome)
- Zero Trust Security
- Device Compliance & Governance
- Windows OS Support
- Windows Server Administration
- Technical Support
- Software Support
- Desktop Support
- Remote Diagnostics
- Application Deployment (Win32/LOB/Store Apps)
- Modern Workplace Management
- Troubleshooting & Issue Resolution
- Process Documentation & SOP Creation
Certification
- Microsoft 365 Certified: Endpoint Administrator Associate (MD-102) – Microsoft, 2025
- Microsoft 365 Certified: Administrator Expert (MS-102) – Microsoft, 2025
- Microsoft Certified: Identity and Access Administrator Associate (SC-300) – Microsoft, 2025
- Microsoft Certified: Security Operations Analyst Associate (SC-200) – Microsoft, 2025
- Microsoft Certified: Azure Administrator Associate (AZ-104) – Microsoft, 2025
Interests
Building Intune labs and testing new features
Writing SOPs and sharing technical knowledge
Exploring AI tools and automation workflows
Microsoft MVP Journey / Community Contribution
Languages
Hindi
Native language
English
Proficient (C2)
C2
Accomplishments
EISS Tech Wizard Award 2024 – Awarded by Fred Beugin, Chief Information Officer, Crown Europe, for outstanding contributions to enterprise endpoint security modernization, automation, and Intune-based security transformation.
Software
Microsoft Intune
Microsoft Endpoint Manager
Azure Active Directory (Entra ID)
Windows Autopilot
SCCM (Co-management)
Microsoft Defender for Endpoint
Microsoft Sentinel
Graph API
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Adv App Cloud Supp & Eng Assoc Manager
ACCENTURE
02.2025 - Current
SME Mobility
MICROLAND
12.2022 - 02.2025
Senior Systems Integration Analyst
NLB Services
11.2021 - 09.2022
Senior Technical Support Representative
APG SUPPORT
05.2015 - 03.2021
Technical Support Executive
Computer Expert 247 Pvt. Ltd
07.2012 - 02.2015
Bachelor of Technology (B.Tech) - Electronics & Telecommunication Engineering
Rajasthan Technical University