Summary
Overview
Work History
Education
Skills
Languages
Certifications
Timeline
Generic

Devesh Kumar

New Delhi

Summary

Techology Lead - Infosys Limited with 16 Year Technical Experience - MCITP, MCSA Certified - Microsoft Office 365 Specialist.

Overview

17
17
years of professional experience

Work History

Technology Lead

Infosys Limited
Noida
04.2024 - Current
  • Monitoring Queue, Bin Management, Performance Management of Team.
  • Identified process improvements through automation initiatives.
  • Collaborated with development teams to discuss, analyze or resolve usability issues.

Implementation Engineer

Quatrro
Gurgaon
05.2023 - 03.2024
  • Established all technical project requirements and maintained effective professional relationships with clients.
  • Facilitated meetings between stakeholders to discuss project objectives and progress.
  • Configured, monitored, and maintained network infrastructure components to ensure optimal performance.

Senior Engineer

LTI Mindtree
New Delhi
08.2022 - 04.2023
  • Working as Escalation Engineer Microsoft 0365.
  • Handling 0365 Exchange Online Cases
  • Providing assistance to engineers on Complex Cases.

Technical Consultant

Srijan Spectrum
New Delhi
05.2021 - 08.2022
  • Contract to Permanent role to LTIMindtree.
  • Support Engineer Microsoft Office 365.
  • Handling Customer Cases of Office 365 Exchange Online.

SR Technical Support Associate

Concentrix
Gurgaon
05.2019 - 05.2021
  • Support Engineer Microsoft Office 365
  • Worked with internal teams to deliver accurate information to customers and service accounts.
  • Performed root cause analysis to identify underlying causes of customer issues.

Technical Support Engineer

Wipro
New Delhi
12.2018 - 05.2019
  • Support Engineer Microsoft Office 365.
  • Analyzed system logs for potential problems or errors related to system performance or security threats.
  • Analyzed customer feedback to develop targeted improvements in technical support services.

Specialist

HCL Technologies
Noida
10.2013 - 01.2018
  • Working on Windows Server, Exchange Server, Active Directory.
  • Conducted regular meetings with staff to review progress and address any concerns.
  • Coordinated with other departments to ensure efficient workflow processes.

Sr. Exec Tech Serv Ops

IBM
02.2011 - 10.2013
  • L1 Service Desk Support Engineer.
  • Customer Handling, Queue Management of Cases.
  • Routing the Cases to Concerned Team.
  • Level 1 Troubleshooting.

Sr Executive Operation

IBM
10.2007 - 01.2010
  • Technical Support for Internet Service Provider.
  • Troubleshooting Internet issues.
  • Taking Escalated Calls.

Education

Bachelor of Arts -

Jiwaji Univ.
Gwalior, MP
03-2002

Skills

  • Window Server 2008/Window Server 2012
  • Active DIrectory
  • Microsoft Office 365
  • Sharepoint Online
  • One drive
  • Exchange Online
  • Intune
  • Azure Conditional Access
  • M365 Exchange Migration

Languages

English
Proficient
C2
Hindi
Proficient
C2

Certifications

  • MCITP
  • MCSA with Microsoft Office 365 Administration.

Timeline

Technology Lead

Infosys Limited
04.2024 - Current

Implementation Engineer

Quatrro
05.2023 - 03.2024

Senior Engineer

LTI Mindtree
08.2022 - 04.2023

Technical Consultant

Srijan Spectrum
05.2021 - 08.2022

SR Technical Support Associate

Concentrix
05.2019 - 05.2021

Technical Support Engineer

Wipro
12.2018 - 05.2019

Specialist

HCL Technologies
10.2013 - 01.2018

Sr. Exec Tech Serv Ops

IBM
02.2011 - 10.2013

Sr Executive Operation

IBM
10.2007 - 01.2010

Bachelor of Arts -

Jiwaji Univ.
Devesh Kumar