Devesh Kumar Panchal

• Currently working as Assistant Manager and managing a team of Seven KAMs and Four Business support agent at Paytm Payments in Online Payments.
• Extensive experience with prominent organizations in the Mobile Payments Industry encompassing Online, Offline Payments along with Ads/Deals Products.
• Assigned set of targeted merchants to maintain, Grow, Upsell/Cross sell of different products of organization.
• Experience in Meetings with CXO/CIO//CFO/Founders/Key decision makers,
• Experience to handle mid-large enterprises of PAN India, Across the business categories.
• Various reports i.e. LMTD to MTD performance, prepared churned to target for Winback, Reactivation MOM, track daily Run Rate for GMV/MDR/VAS.
• Pipeline preparation for primary portfolio and for other Cross sell products, Forecasting of expected achievement of team,
• Showcasing the team performance, comparison MoM, QoQ, YoY for GMV/MDR/VAS Cross sell Revenue.
• Oversaw P&L of the portfolio, Identifying Loss making accounts, reducing cost by replacing low cost TIDs to improve NTR/GTR of Portfolio.
• Scoping in accounts for upselling, identifying accounts to Improve chargeable GMV with high MDR instruments.
• Led direct negotiations process, delivered presentations as part of short-listing and continued to drive excellence & efficiency in tendering process.
• Experience in liaising with internal stakeholders and HODs like business, Risks, Compliance, Bank alliances, Legal Team, Support team etc
• Pipelined sales based on market research, network management and client references; planned & prepared approaches, pitches and proposals, participated in pricing and work order negotiations.
• Experience in maintaining cordial relations with Internal top & mid level leaders in order to get the work done on priority.
• Proven track record in cultivating strong relationships with management-level decision-makers, effectively addressing critical challenges & consistently delivering on client commitments.
• Expertise in developing & managing high-Value, large-volume accounts, achieving exceptional retention & loyalty rates that contribute to sustained business growth.
• Ability to work under Pressure and in tight timeline to deliver desired Result.

• Cultivated and nurtured relationships with an established client base
• Accountable for client acquisition, revenue maximization & client retention strategies
• Served as the primary liaison between merchants and the internal team, ensuring seamless communication
• Engaged & collaborated with team members to address and fulfill merchant requirements effectively
• Ensuring delivery of Campaign KPIs for partner brands while ensuring a long-term business partnership with onboarded merchants by ideating and leveraging various growth initiatives
• Oversaw portfolio management for high-Value Long-tail accounts
• Enhanced business share through strategic deep selling within the existing portfolio
• Addressed post-live issues, providing effective resolutions by leveraging inter-departmental tools
• Boosted GMV by promoting various features of the gateway, such as ad sales, promotions, and cashback campaigns
• Managed channel partners, reseller accounts & key accounts simultaneously, effectively resolving operational challenges

• Managed major customers’ end-to-end post-live inquiries, delivering tailored solutions with inter-departmental support
• Generated organic growth from merchants by introducing additional services such as ad sales, promotional schemes, scratch card services, and cashback offerings to enhance their business
• Accountable for consistently driving revenue generation from merchants on a month-over-month basis

• Served as primary interface between Paytm & its business partners, delivering timely and accurate operational support to merchants utilizing Payment Gateway services
• Analyzed merchant payment-related issues, assisted with disputes, and provided sustainable solutions
• Collaborated with various internal teams, including Compliance, Fraud & Risk, Tech, Banking, Finance, Products, Sales, Support, and Legal, to manage chronic issues such as technical errors, banking discrepancies, payout challenges, and account concerns
• Worked with all DIY merchants to maintain transaction activity by identifying 7 resolving issues within Payment Gateway services
• Managed top GMV-generating merchants within the department
• Excelled in escalation management and served as the Sales Team’s Single Point of Contact for resolving merchant issues
• Organized & executed cashback campaigns for merchants to drive business growth

• Handled inside sales, taking care onboarding Request, and ensure onboard to maximum accounts
• Onboarded clients across all regions of India (South, East, North, and West)
• Met & exceeded Onboarding targets in alignment with team & organizational objectives
• Operated as an inside Salesperson responsible for promoting PAYTM’s comprehensive portfolio of payment solutions
• Engaged in development activities, including meetings, proposals, and pitches while fostering relationships with key stakeholders

• Conducted research on trending categories within service market, identifying new potential areas in close collaboration with the company Co-Founders
• Launched geographical categorization initiatives for new market development, capturing opportunities with available resources
• Engaged with decision-makers, including CMDs & CXOs, to forge alliances that leveraged the company's network
• Expanded organization’s service categories from 1 to over 800, establishing a merchant base across all 8 major cities, including Gurgaon, Delhi, Noida, Mumbai, Bangalore, Chennai, Pune & Kolkata

• Derived the company sales in various cities like Delhi, Kanpur and appointed many dealers/Distributors
• Additionally, Responsible for coaching & training front line promoters to support customers better on their queries
• Manage the demand and supply between company & its distributors

• To develop infrastructure of company i.e. right Dealer/Distributor & manage them.

• Evaluate sales schemes, proposal that comes from the field and advise appropriateness.

• Coaching & motivating the sales promoters with objective setting to develop the profitable business for the company.

• Review & monitor the activity reports of Dealers/Distributors on regular basis and improve performance.

• Gained knowledge of company policies, protocols and processes.
• Developed problem-solving abilities through hands-on experience with real-life business scenarios.
• Expansion Project of Reliance DTH