Devesh Mittal
Desktop Support Engineer
Shahdara
Summary
Desktop Support Engineer maintaining endpoint security and workstation uptime through malware removal, patch management, hardware setup, network troubleshooting, and TCP/IP protocols. Supports employees with secure configurations, resolves software and device issues, and keeps IT assets aligned with policy. Strengthens day-to-day operations by reducing disruption and improving user access to reliable systems.
Overview
2
2
Certificates
6
6
years of professional experience
Work History
Owner/Shayamsons Computer Repair
Independent Computer Repair Shop
Delhi
12.2022 - 07.2026
- Provided hardware and software troubleshooting, repair, and maintenance services for desktops, laptops, and peripherals.
- Diagnosed and resolved issues including OS installation, virus removal, data recovery, and network setup.
- Managed customer relations, scheduling, and billing, ensuring high satisfaction and repeat business.
- Oversaw inventory, vendor coordination, and shop operations, demonstrating business management skills.
- Delivered tailored IT solutions for individuals and small businesses, improving system reliability and performance.
- Handled 10–15 customer enquiries and service requests daily, ensuring timely diagnosis and resolution.
Desktop Support Engineer
Hindustan Software Education Limited
Delhi
09.2020 - 11.2022
- 2 Year experience
- Removed malware, ransomware, and other threats from endpoints, ensuring system integrity.
- Applied patches and updates to mitigate vulnerabilities and optimize PC performance.
- Configured hardware, devices, and software for secure workstation setups.
- Troubleshot and resolved software, hardware, and network issues to maintain uptime.
- Guided employees through secure troubleshooting practices, improving user awareness.
- Maintained IT asset inventory, ensuring compliance with company policies.
Skills
TCP/IP protocols
TCP/IP networking
DNS, DHCP, Subnet Mask, Wi-Fi, Lan, Wan, Printers
IT asset management
Additional Information
- Date of Birth: 20 Jan 2000
- Nationality: Indian
Certification
Computer Hardware & Networking Diploma from Oxford
Education
Bachelor of Computer Applications - COMPUTER
IGNOU
Delhi, India07-2027
Bachelor of Arts (Hons) - Pol Science
Delhi University
Delhi, India01-2021
12th Passed - ARTS
CBSE Board
Delhi, India03-2018
10th Passed - undefined
CBSE Board
Delhi, India03-2016