Summary
Overview
Work History
Education
Skills
Timeline
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Devesh pathak

Devesh pathak

Desktop Support
Ghaziabad,Uttar Pradesh

Summary

Friendly with over years of computer systems experience. Proven skills in installing, repairing and upgrading organizational hardware and system equipment. Strong problem solver always ready to boost client satisfaction and grow company reliability. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

13
13
years of professional experience
3
3
years of post-secondary education

Work History

Senior Desktop Support Technician

Progressive Infotech Pvt. Ltd
Noida
08.2015 - 01.2023
  • Authored detailed documentation on service call resolutions, providing valuable data on both personnel performance and effective remediation techniques.
  • Create network and troubleshooting issue
  • System ready and Assign to user with handover details
  • Domain join and add & remove user active directory
  • Responsible for desktop repair.
  • Make asset inventory and activity
  • Responsible for Laptop repair. Change spare parts
  • Printer configure, repair and part installation
  • Software installation. etc.

Desktop Support Technician

Trinity Info serve Pvt. Ltd
Gurgaon
04.2014 - 07.2015
  • Purchased, setup and installed new computers.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Responsible to install, set up, maintain network and also configure the peripherals, cabling and equipment’s accordingly as per the requirement.
  • Checking, maintaining and keeping records of DVR camera and time attendance system. DVR Camera installation, monitoring & Troubleshooting.
  • Responsible for configuring, creating new Microsoft outlook accounts for new users & troubleshooting Microsoft outlook accounts. office365.
  • Identified negative hardware performance trends and common issues afflicting systems, reporting findings for remediation

Wifi Field Engineer

Ozone network ptv. ltd
New Delhi
08.2012 - 05.2014
  • Organized and detail-oriented with a strong work ethic.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Resolved problems, improved operations and provided exceptional service.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Visiting sites for Wi-Fi testing.
  • Support All the Desktop, laptop & Related Queries.
  • To solve a quire of customers.
  • Configuring Bel- Air Wi-Fi and Hp Wi-Fi access points.
  • To configure an AP and resolve an AP problem.
  • Installation of sides like McDonald's, café coffee day, Nirulas and Dominos etc.

Dektop Support

Softyf Technologies Pvt. ltd
Delhi, New Delhi
03.2010 - 07.2012
  • Provided professional services and support in a dynamic work environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • I.P. Printer installation & configure. Canon 2525 etc.
  • Cultivated interpersonal skills by building positive relationships with others.

Education

BCA - Computer Networking

EILLM University (Sikkim
Mayur Vihar
04.2011 - 08.2014

No Degree - 12th

Govt Boys Sr.sec School
Delhi
04.2001 -

Hardware And Network - Hardware And Network

Rooman Institute Of Technology
New Delhi
04.2001 -

Skills

    New System Deployment

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Timeline

Senior Desktop Support Technician

Progressive Infotech Pvt. Ltd
08.2015 - 01.2023

Desktop Support Technician

Trinity Info serve Pvt. Ltd
04.2014 - 07.2015

Wifi Field Engineer

Ozone network ptv. ltd
08.2012 - 05.2014

BCA - Computer Networking

EILLM University (Sikkim
04.2011 - 08.2014

Dektop Support

Softyf Technologies Pvt. ltd
03.2010 - 07.2012

No Degree - 12th

Govt Boys Sr.sec School
04.2001 -

Hardware And Network - Hardware And Network

Rooman Institute Of Technology
04.2001 -
Devesh pathakDesktop Support