Devesh Pillay
Swindon
Summary
Highly motivated and customer-focused Business Administration graduate with academic qualifications in both Bachelor's and Master's level business studies, combined with practical experience in retail leadership and banking support services. Possessing strong communication, customer relationship management, and organisational abilities developed through hands-on professional experience in India and the United Kingdom. Experienced in handling customer interactions, supporting banking operations, supervising teams, resolving workplace challenges, and ensuring smooth day-to-day business activities. Demonstrates the ability to work effectively in fast-paced environments while maintaining professionalism, accuracy, and strong attention to detail. Currently seeking opportunities within customer service, banking, administration, retail management, or business support roles where strong interpersonal skills, leadership abilities, and business knowledge can contribute to organisational success. Also developing a growing understanding of the UK banking sector, financial services environment, and customer compliance procedures.
Overview
2
2
years of professional experience
Work History
Team Leader
Subway
Swindon
03.2023 - 11.2024
- Worked as a Team Leader in a busy customer-facing retail environment, responsible for supervising daily operations, supporting team members, and ensuring excellent customer satisfaction standards were consistently maintained.
- Supervised and coordinated daily responsibilities of team members
- Ensured high standards of customer service and customer satisfaction
- Assisted in training new employees on operational procedures and customer interaction
- Maintained smooth workflow during busy business hours
- Managed workplace communication between staff and management
- Assisted in resolving customer concerns professionally and efficiently
- Encouraged teamwork and positive working relationships
- Helped maintain hygiene, safety, and operational standards
Banking Assistant
Janseva Bank
Pune
07.2022 - 12.2022
- Supported daily banking operations by assisting customers with banking services, handling administrative responsibilities, and maintaining accurate records.
- Assisted customers with account-related enquiries and banking procedures
- Explained banking policies and services to customers clearly and professionally
- Supported account reconciliation and report preparation for management
- Maintained confidentiality of customer information and banking records
- Followed security procedures to protect customer data and bank assets
- Assisted with administrative and clerical duties within the branch
Education
Master of Business Administration (MBA) -
Cardiff Metropolitan University
United Kingdom07-2024
Bachelor of Business Administration (BBA) - Human Resource Management
Tilak Maharashtra Vidyapeeth
Pune, India07-2022
Higher Secondary Education (12th Standard) -
Pune, Maharashtra, India01-2019
Secondary School Education (10th Standard) -
Pune, Maharashtra, India01-2017
Skills
- Customer Service Excellence
- Customer relationship management
- Basic understanding of UK banking operations
- Financial services
- Team leadership
- Staff supervision
- Operational support
- Excellent communication
- Interpersonal skills
- Problem-solving
- Conflict-resolution abilities
- Microsoft Office: Word, Excel, and PowerPoint
- Administrative support
- Reporting
- Documentation handling
- Strong organisational skills
- Time management skills
- Ability to work effectively in fast-paced environments
- Quick learner
- Adaptable work ethic
- Professional work ethic
Websites, Portfolios and Profiles
devesh-pillay011667253
Additional information
Strong interest in the UK banking and financial services sector, Comfortable working in customer-focused and target-driven environments, Excellent professional attitude and willingness to learn, Experience working with multicultural teams and customers, Flexible, reliable, and capable of working under pressure
References
Available upon request.
Languages
English
Proficient
C2
Hindi
Intermediate
B1
Tamil
Intermediate
B1
Marathi
Upper Intermediate
B2
Japanese
Elementary
A2
Interests
- Reading books to improve knowledge and personal development
- Playing games in free time to enhance focus, teamwork, and strategic thinking
- Interested in learning about business management and the UK banking sector
Timeline
Team Leader
Subway
03.2023 - 11.2024
Banking Assistant
Janseva Bank
07.2022 - 12.2022
Master of Business Administration (MBA) -
Cardiff Metropolitan University
Bachelor of Business Administration (BBA) - Human Resource Management
Tilak Maharashtra Vidyapeeth