Devesh Sharma
Ahmedabad
Summary
Resourceful Hub Operations Manager known for high productivity and efficient task completion. Skilled in logistics coordination, process optimization, and team leadership. Excel at communication, problem-solving, and adaptability, ensuring smooth operations and successful project management.
Overview
12
12
years of professional experience
Work History
Hub Operations Manager
Delhivery Limited
Ahmedabad
09.2024 - Current
- Managing Operations (First Mile, Mid Mile, and Last Mile, Fulfillment Center, Returns Processing Center)
- Managing IB and OB vehicles.
- Daily key matrices analysis and improvement.
- Developing Cost-Effective Methods for Cost Reductions.
- Scheduling, monitoring, and optimizing routes for superior TAT, with the lowest cost and maximum utilization.
- End-to-End Supply Chains.
- Off-roll manpower accommodation plan, and blended manpower plan.
- Assets Planning.
- Data and Daily Failure Root Cause Analysis and CAPA with the Supply Chain team.
- Prepared staff work schedules and assigned team members to specific duties.
- Analyzed and monitored performance metrics to identify areas of improvement in the hub's processes.
Senior Executive in Regulatory & Compliance
Delhivery Limited
Ahmedabad
07.2019 - 09.2024
- Ensuring compliance for the movement of goods in the Delhivery network.
- Oversee the end-to-end operations of the center, ensure adherence to the operating model and SOPs, and provide inputs for the SOPs to ensure operations processes are incorporated appropriately.
- Study the ways to avoid GST penalties, and suggest methods for improvement. Work on the release of vehicles detained by the Goods and Services Tax department for the documentation of goods.
- And educate all concerned to avoid unnecessary detention and PV of our trucks in transit.
- Review the center's operations and suggest process improvement initiatives in collaboration with the Process Centre of Excellence.
- Periodically submit performance reports to the Regulatory and Compliance Head, as per the established performance review guidelines.
- Lead, or act as a team member, as per guidelines.
- Impart training on documentation awareness programs across the Gujarat center.
Executive in Regulatory & Compliance
Delhivery Limited
Ahmedabad
09.2017 - 06.2019
- Worked in Gateway Operation, Hub, Line Haul, First Mile, Mid-Mile, and Last Mile, Processing Center.
- Virtually handling the overall Gujarat state.
- Provide guidance to the team on managing exceptions, and report major exceptions to the Regulatory & Compliance Head.
- B2B and B2C documents verifying.
- Develop and foster relationships with business units and functions to ensure awareness and to keep check on wrong manifests, incorrect, and incomplete document mistake practices.
- Maintaining details of inbound and outbound trucks with documents.
Executive in Hub & Line Haul B2B
Delhivery Limited
Ahmedabad
04.2017 - 08.2017
- B2B pickup from the client location and delivery plan with a vehicle in the first mile.
- IB and OB vehicles planning.
- Maintaining details of B2B pickup, delivery, and manifest/documents data.
Office Assistant
Rakesh Oza CHA
Ahmedabad
01.2017 - 04.2017
- Managed documents (Airway Bill, Ewaybill, Bill of Supply, Bill of Entry and Invoices and collaborated with clients and agents.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Prepared and edited documents to produce precise, accurate, and professional communication.
- Created purchase orders and tracked invoices to avoid missed or delayed shipments.
Office Assistant
Velji P. and Sons CHA
Ahmedabad
02.2016 - 12.2016
- Managed documents (Airway Bill, Ewaybill, Bill of Supply, Bill of Entry, and Invoices) and collaborated with clients and agents.
- Managed daily data entry and kept clerical information accurate and up to date.
- Reviewed files, records, and other documents to obtain information to respond to requests.
Office Assistant
Zeal Immigration Consultancy India Pvt Ltd
Ahmedabad
06.2015 - 08.2016
- Knowledge of visa, IELTS coaching, class student, and handling.
- Welcomed office visitors and alerted staff to the arrivals of scheduled appointments.
- Interacted with customers by phone, email, or in person to provide information.
- Maintained and updated office records, both digital and physical in the system.
Sales Executive
Country Club India Private Limited
Ahmedabad
04.2014 - 05.2015
- Telecalling customers for membership and coordinating with customers/clients.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Developed and implemented account management plans to establish customer satisfaction.
- Responded promptly to inquiries from potential customers about product features or pricing plans.
Sales Marketing Executive
Bharti Airtel Limited
Ahmedabad
07.2013 - 01.2014
- Telecalling under postpaid and prepaid.
- Completed daily and weekly sales reporting using assigned tools.
- Recorded contact information of customers and potential customers in the internal database.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Informed current and prospective customers of promotions, and new or upgraded plans.
- Resolved customer complaints regarding sales and service.
Education
Bachelor of Commerce - `
H K Commerce College
Gujarat University04-2015
HSC -
Gujarat Board
Ahmedabad01.2012
S.S.C. -
Gujarat Board
Ahmedabad01.2010
Skills
- Quick learner
- Hardworking
- Continuous Improvement
- Performance Improvement
- Positive attitude
- High creativity
- Operations Management
- Team leadership
- Collaboration
Languages
- Hindi
- English
- Gujarati
Hobbies and Interests
- Music
- Sports
- Travelling
Personal Information
- Father's Name: Amarjit Sharma
- Date of Birth: 10/19/94
- Gender: Male
- Nationality: Indian
- Marital Status: Married
- Religion: Hindu
Timeline
Hub Operations Manager
Delhivery Limited
09.2024 - Current
Senior Executive in Regulatory & Compliance
Delhivery Limited
07.2019 - 09.2024
Executive in Regulatory & Compliance
Delhivery Limited
09.2017 - 06.2019
Executive in Hub & Line Haul B2B
Delhivery Limited
04.2017 - 08.2017
Office Assistant
Rakesh Oza CHA
01.2017 - 04.2017
Office Assistant
Velji P. and Sons CHA
02.2016 - 12.2016
Office Assistant
Zeal Immigration Consultancy India Pvt Ltd
06.2015 - 08.2016
Sales Executive
Country Club India Private Limited
04.2014 - 05.2015
Sales Marketing Executive
Bharti Airtel Limited
07.2013 - 01.2014
Bachelor of Commerce - `
H K Commerce College
HSC -
Gujarat Board
S.S.C. -
Gujarat Board
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