Dynamic Assistant Vice President at Canara HSBC Life Insurance with expertise in operational risk management and high-net-worth client servicing. Proven track record in driving process improvements and technology adoption, recognized with multiple awards for excellence. Skilled in automation solutions and team leadership, delivering impactful results in compliance and operational efficiency.
Overview
24
24
years of professional experience
Work History
Assistant Vice President
Canara HSBC Life Insurance, HNI Services, Controls
03.2008 - Current
Lead operational risk management across functions including IT, Operations, and Branch Ops
Deliver monthly dashboards to Internal Control Forum for process assurance
Implement Risk Control Assessments, internal testing plans, and governance scorecards
Guide audits and ensure timely resolution of action points
Drive technology adoption, process standardization, and operational efficiency
Group Operations & HNI Client Management:
Headed Group Operations covering Credit Life, PMJJBY, and employer-employee schemes
Ensured regulatory, AML, and KYC compliance in all servicing functions
Managed high-value client portfolios and ensured SLA-based turnaround for HNI cases
Led issuance processes for Canara Bank channels and coordinated across stakeholders
Initiated multiple process and automation improvements (e.g., RPA tools, dashboards, WhatsApp communication)
Onsite Vendor Management:
Oversaw backend processing of outsourced activities across New Business, Claims, UW
Monitored vendor SLAs, billing, governance, compliance, and training
Led quarterly reviews and system enhancement initiatives to minimize manual errors
Policy Servicing & Risk Management:
Acted as Business Risk Control Manager for Servicing and Claims
SPOC for projects like GST, OTC products, CKYC, PMLA revisions, and CRM systems
Delivered process SOPs, SLAs, reconciliations, and quality controls for Retail and Group verticals
Key Achievements:
CEO Awards: Circle of Excellence, Outstanding Team, Issuance Champion
COO Award: KPI Excellence (2022)
Project of the Year: GST Implementation (2017)
Assistant Manager
Max Life Insurance Co. Ltd
02.2004 - 03.2008
Spearheaded post-issuance services and new product launches (Gratuity, Superannuation)
Conducted UATs, coordinated with IT for system improvements
Delivered training, MIS reporting, and team leadership across servicing and underwriting.
Senior Faculty & System Administrator
Aptech Computer Education, Nimbahera
04.2001 - 02.2004
Conducted technical training in MS Office, C, JavaScript, and basic hardware troubleshooting
Supported bank staff with computerization efforts and technical training.
Education
MBA - Finance
Symbiosis Centre for Distance Learning
M.Com & B.Com -
Mohan Lal Sukhadiya University
Certified in Enterprise Risk Management -
Institute of Risk Management
LOMA
Licentiate -
Insurance Institute of India
Diploma - Computer Systems, Aptech
Skills
Operational risk management
Life insurance operations
Vendor and service delivery
Business process improvement
Regulatory compliance oversight
Project and change leadership
High-net-worth client servicing
Automation and RPA solutions
Team leadership and development
Technical proficiency
Systems: DOS, Windows (all versions)
Languages: C, VB, HTML, JavaScript
Databases: MS Access, FoxPro
Tools: MS Office Suite (Excel, Word, PowerPoint, Access), RPA, dashboarding tools