DEVESH THAKUR
Gurugram
Summary
Dynamic Assistant Vice President at Canara HSBC Life Insurance with expertise in operational risk management and high-net-worth client servicing. Proven track record in driving process improvements and technology adoption, recognized with multiple awards for excellence. Skilled in automation solutions and team leadership, delivering impactful results in compliance and operational efficiency.
Overview
24
24
years of professional experience
Work History
Assistant Vice President
Canara HSBC Life Insurance, HNI Services, Controls
03.2008 - Current
- Lead operational risk management across functions including IT, Operations, and Branch Ops
- Deliver monthly dashboards to Internal Control Forum for process assurance
- Implement Risk Control Assessments, internal testing plans, and governance scorecards
- Guide audits and ensure timely resolution of action points
- Drive technology adoption, process standardization, and operational efficiency
- Group Operations & HNI Client Management:
- Headed Group Operations covering Credit Life, PMJJBY, and employer-employee schemes
- Ensured regulatory, AML, and KYC compliance in all servicing functions
- Managed high-value client portfolios and ensured SLA-based turnaround for HNI cases
- Led issuance processes for Canara Bank channels and coordinated across stakeholders
- Initiated multiple process and automation improvements (e.g., RPA tools, dashboards, WhatsApp communication)
- Onsite Vendor Management:
- Oversaw backend processing of outsourced activities across New Business, Claims, UW
- Monitored vendor SLAs, billing, governance, compliance, and training
- Led quarterly reviews and system enhancement initiatives to minimize manual errors
- Policy Servicing & Risk Management:
- Acted as Business Risk Control Manager for Servicing and Claims
- SPOC for projects like GST, OTC products, CKYC, PMLA revisions, and CRM systems
- Delivered process SOPs, SLAs, reconciliations, and quality controls for Retail and Group verticals
- Key Achievements:
- CEO Awards: Circle of Excellence, Outstanding Team, Issuance Champion
- COO Award: KPI Excellence (2022)
- Project of the Year: GST Implementation (2017)
Assistant Manager
Max Life Insurance Co. Ltd
02.2004 - 03.2008
- Spearheaded post-issuance services and new product launches (Gratuity, Superannuation)
- Conducted UATs, coordinated with IT for system improvements
- Delivered training, MIS reporting, and team leadership across servicing and underwriting.
Senior Faculty & System Administrator
Aptech Computer Education, Nimbahera
04.2001 - 02.2004
- Conducted technical training in MS Office, C, JavaScript, and basic hardware troubleshooting
- Supported bank staff with computerization efforts and technical training.
Education
MBA - Finance
Symbiosis Centre for Distance Learning
M.Com & B.Com -
Mohan Lal Sukhadiya University
Certified in Enterprise Risk Management -
Institute of Risk Management
LOMALicentiate -
Insurance Institute of India
Diploma - Computer Systems, Aptech
Skills
- Operational risk management
- Life insurance operations
- Vendor and service delivery
- Business process improvement
- Regulatory compliance oversight
- Project and change leadership
- High-net-worth client servicing
- Automation and RPA solutions
- Team leadership and development
- Technical proficiency
- Systems: DOS, Windows (all versions)
- Languages: C, VB, HTML, JavaScript
- Databases: MS Access, FoxPro
- Tools: MS Office Suite (Excel, Word, PowerPoint, Access), RPA, dashboarding tools
- Hardware troubleshooting and installation
Languages
- English, Hindi, Rajasthani
- Marital Status: Married
Websites
Timeline
Assistant Vice President
Canara HSBC Life Insurance, HNI Services, Controls
03.2008 - Current
Assistant Manager
Max Life Insurance Co. Ltd
02.2004 - 03.2008
Senior Faculty & System Administrator
Aptech Computer Education, Nimbahera
04.2001 - 02.2004
MBA - Finance
Symbiosis Centre for Distance Learning
M.Com & B.Com -
Mohan Lal Sukhadiya University
Certified in Enterprise Risk Management -
Institute of Risk Management
Licentiate -
Insurance Institute of India
Diploma - Computer Systems, Aptech
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