DEVI MAJJI

• Performed detailed analysis of financial transactions to identify suspicious activity.
• Assessed customer and client data to detect potential fraud risks.
• Monitored customer accounts and identified any discrepancies or irregularities in account activity.
• Monitor real time queues and identify high risk transactions within acceptable turnaround time.
• Recommend anti-fraud processes for changing transaction patterns and trends.
• Contact cardholders to verify transactions, Process and approve authorization requests.
• Attend and process Lost/Stolen Card reports from Cardholders.
• Carry out fraud monitoring and take proactive follow-up actions to mitigate fraud losses.
• Consistently adopt group Investigation Standards & procedures.
• Ensure submission of pertinent information / reports on confirmed fraud transactions.
• Initiate chargeback & track the chargebacks are processed within a time frame.
• Provide necessary administrative support in the processing of authorization- related tasks.
• Provide timely updates to Team Lead.

● Authenticate identity of customers to prevent fraudulent activity.
● Review customer transactions to detect fraud and resolve merchant disputes to mitigate or
recover losses.
● Analyze, process and resolve debit card claims of US card holders.
● Study and analyze customer accounts to place holds, close or reissue cards.
● Perform risk categorization of claims and assess the credit types (provisional vs. final).
● Review complex situations with senior analysts / team members and network with
supporting departments to create a seamless experience for the customer.
● Track and validate disputed transactions in the customer accounts to understand the status
provided resolutions.
● Identifying high risk transactions.
● Worked for the fee structure of OD, NSF, etc., and reversed accordingly.
● Initiate chargeback from the acquirer bank to process VISA disputes for eligible
transactions.
● Communicate claim resolutions to the customers in accordance with “Regulation E” Guidelines.

● Introduce the latest schemes launched by the bank to the customers.
● Cross-check the papers of the customers and issue them ATM Cards, Cheque books and Demand Drafts.
● Listen to the problems of the customers and provide the correct solution to them.
● Supervise the clerical work, making decisions for the development of the bank, etc.
● Need to do inbound activities assigned by the bank.
● To Perform the cash transaction too.