Summary
Overview
Work History
Education
Skills
Certification
Collection of multi currency coins
Languages
Timeline
Generic

Devi Mukherjee

Hatfield

Summary

Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Advanced abilities in multiple software including SAP as an end user.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Ward Clerk

NHS
02.2023 - Current
  • Supported office staff and operational requirements with administrative tasks.
  • Documented latest information in computer system and printed paperwork.
  • Maintained patient confidentiality in line with HIPAA regulations.
  • Maintained rapport with physicians, nurse,s and other healthcare personnel.
  • Maintained current and accurate medical records for patients.
  • Executed administrative duties to facilitate unit tasks and meet team goals.
  • Provided information for patient admissions and discharges to foster timely processing.
  • Scheduled appointments and maintained department master calendar to facilitate efficient patient flow.
  • Processed patient bills and payments, double checking information for accuracy.
  • Transcribed doctors' medication orders, lab test requests, and care plans.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Organized and detail-oriented with a strong work ethic.
  • Worked flexible hours across weekend and holiday shifts.
  • Cultivated interpersonal skills by building positive relationships with others.

Crew Trainer

Mcdonald's
10.2021 - 02.2023
  • Trained other employees in customer service, food safety, and performance requirements.
  • Set positive example for team members by providing high-quality, efficient service.
  • Taught new team members correct procedures for all areas of operations.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Mentored junior employees to improve performance, food safety, and customer service.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Documented training and progress on database to enable tracking history and maintain accurate records.
  • Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.

Public Relations Officer

Peerless Hospitex Hospital & B. K Roy Research Center
11.2013 - 08.2021
  • Produced and distributed internal and external communications.
  • Gathered information on customer (patients) opinions and adjusted plans to capitalize on current trends.
  • Assisted with marketing strategy development to increase public awareness and customer ( patients) engagement.
  • Developed campaigns to increase public awareness of company and engage customers.
  • Prepared weekly marketing statistics and flow charts to track daily actions using organization based software/tools.
  • Liaised between customers (patients), families and hospital staff to relay information and coordinate care.
  • Documented customer (patient) information and care activities in electronic health record.

Hospitality Team Member

Sodexo Food Solutions Ltd
09.2011 - 10.2013
  • Collaborated with various team members to meet guests' requests.
  • Established and maintained relationships with key customers to promote satisfaction and loyalty.
  • Developed and executed strategies to improve operational efficiency.
  • Stayed up-to-date with industry regulations and standards to offer compliant hospitality services.
  • Enforced provision of services in line with company standards.

Hospital Floor Manager

The Mission Hospital
09.2010 - 08.2011
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Identified issues, analyzed information and provided solutions to problems.

Management Trainee Intern

Rabindranath Tagore International Institute of Cardiac Sciences
05.2009 - 08.2009
  • Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
  • Acted with integrity, honesty and knowledge to promote culture of hospital or organization.
  • Handled day-to-day patient or client questions via telephone or email.
  • Sat in on disciplinary hearings to learn about conflict resolution in workplace.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used industry expertise, patients service skills and analytical nature to resolve patients concerns and promote loyalty.

Education

MBA - Healthcare

University of Hertfordshire
Hatfield, United Kingdom
10.2022

Bachelor of Hospital Management - Healthcare Administration

Durgapur Society of Management Science
Durgapur, India
06.2011

Skills

  • Patient Appointment Coordination
  • Clinical Support
  • Patient Assistance
  • Patient Interviews
  • Patient Admission
  • Patient Services Management
  • Insurance Claims
  • Office Coordination
  • Pre-Hospital Care
  • Operational Requirements
  • Reception Management
  • Customer Service

Certification

NHS Conflict management

HR & Payroll Administration

Microsoft Excel

Collection of multi currency coins

I have been passionate since childhood for this hobby. Collecting coins from the countries we visit helps us to understand the history of the development and culture which most of us ignore.

Languages

English
Advanced (C1)

Timeline

Ward Clerk

NHS
02.2023 - Current

Crew Trainer

Mcdonald's
10.2021 - 02.2023

Public Relations Officer

Peerless Hospitex Hospital & B. K Roy Research Center
11.2013 - 08.2021

Hospitality Team Member

Sodexo Food Solutions Ltd
09.2011 - 10.2013

Hospital Floor Manager

The Mission Hospital
09.2010 - 08.2011

Management Trainee Intern

Rabindranath Tagore International Institute of Cardiac Sciences
05.2009 - 08.2009

MBA - Healthcare

University of Hertfordshire

Bachelor of Hospital Management - Healthcare Administration

Durgapur Society of Management Science

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Devi Mukherjee