Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Devi Rajendran

Data Analsyt
Bangalore

Summary

To succeed in an environment of growth, and excellence and earn a job that keeps me dynamic, visionary, and competitive with my skills for the changing scenario of the world. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.

Overview

7
7
years of professional experience
18
18
years of post-secondary education
5
5
Certifications

Work History

Data Analyst

PRISM LEAD INDIA
Bangalore
12.2020 - 4 2024
  • Deployment of reports related to Engagement details like chargeable billing details, issues faced, resolution offered, and workflow management
  • Built out the data and reporting infrastructure from the ground up using Advance Excel, Tableau, and Power BI to provide real-time insights into the business aspects, like Marketing funnels and product and Business KPIs
  • Database management of data tracker using Excel
  • Teaming and Collaboration
  • Client and Stakeholder management
  • Workforce Planning and Forecasting
  • Create detailed reports and executive-level dashboards, effectively communicating complex data.
  • Produced monthly reports using advanced Excel spreadsheet functions.
  • Improved decision-making processes with accurate data analysis and visualization techniques.
  • Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.

SENIOR KEY ACCOUNT MANAGER

SULEKHA.COM
Bangalore
06.2017 - 04.2020
  • Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities
  • Achieving Monthly target, developed a thorough understanding of key clients' needs and requirements to prepare customized solutions
  • Listened to customers' questions and concerns to provide answers or responses
  • I am responsible for building and maintaining relationships with a company's most important clients to drive revenue growth and maximize client satisfaction.
  • Facilitated successful contract renewals by proactively addressing client concerns before they became obstacles, ensuring continued business partnerships.
  • Collaborated with internal teams to ensure timely and accurate delivery of products and services to clients.
  • Provided exceptional customer service, resolving issues promptly and maintaining client satisfaction levels.
  • Coordinated cross-functional teams on client projects, ensuring seamless execution from inception to completion.

Customer Support Specialist

Getit Yellow Pages
Bangalore
02.2013 - 02.2017
  • Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Responded to customer calls and emails to answer questions about products and services.
  • Completed new orders per day with % accuracy and consistently high customer satisfaction scores.
  • Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.

Education

MBA - Finance And Marketing

SRN Adarsh College
Bangalore
01.2010 - 10.2012

BBA - Finance

Maharani Women's College
Bangalore
06.2007 - 08.2010

GED -

Govt PU College Malleswaram
Bangalore
06.2005 - 07.2007

High School Diploma -

Elite English School
Bangalore
05.1995 - 06.2005

Skills

Advanced MS Excel

Self Motivated

Active Listening

Organization and Time Management

Flexible and Adaptable

Data Validation

Data Cleaning

Excel Functions

Websites

Certification

Advanced MS Excel - Kenpro Leaning

Timeline

Data Analyst

PRISM LEAD INDIA
12.2020 - 4 2024

SENIOR KEY ACCOUNT MANAGER

SULEKHA.COM
06.2017 - 04.2020

Customer Support Specialist

Getit Yellow Pages
02.2013 - 02.2017

MBA - Finance And Marketing

SRN Adarsh College
01.2010 - 10.2012

BBA - Finance

Maharani Women's College
06.2007 - 08.2010

GED -

Govt PU College Malleswaram
06.2005 - 07.2007

High School Diploma -

Elite English School
05.1995 - 06.2005

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Devi RajendranData Analsyt