Devi Sikder
Kolkata
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
Work History
Customer Service Associate
Firstsource Solution
09.2022 - Current
- Deliver exceptional customer service and support to client within the Admiralgroup UK account
- Handle customer inquires, resolve issues, and provide accurate information regarding insurance policies, claims and general inquiries
- Collaborate with cross-functional teams to ensure prompt and effective resolution of customer concerns
- Maintain a high level of professionalism, empathy and product knowledge to enhance the customer experience.
Education
Coursera, University of Minnesota
Pailan College of Management & Technology, Maulana Abul Kalam Azad University of Technology, West Bengal
Barisha Vivekananda High School, West Bengal Council of Higher Secondary Education
Uchcha Balika Vidyamandir, West Bengal Board of Secondary Education
Skills
- Excel
- Tableau
- Power BI
- Customer service
- Problem solving
- Effective Communication
- Team collaboration
- Time Management
- Multitasking
- Organized and priority focused
- Detail-oriented
- Fast learning
Languages
Bengali
First Language
Hindi
Proficient (C2)
C2
English
Proficient (C2)
C2
Timeline
Customer Service Associate
Firstsource Solution
09.2022 - Current
Coursera, University of Minnesota
Pailan College of Management & Technology, Maulana Abul Kalam Azad University of Technology, West Bengal
Barisha Vivekananda High School, West Bengal Council of Higher Secondary Education
Uchcha Balika Vidyamandir, West Bengal Board of Secondary Education
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