Devika Behare
Nagpur
Summary
Highly personable and skilled in customer service, with background as a Hostess in restaurant, lounge, and coffee shop settings. Possess strong organizational skills to manage reservations and seating arrangements efficiently. Known for creating welcoming atmosphere for guests and addressing needs promptly, resulting in improved customer satisfaction. Proven ability to work effectively under pressure while maintaining smooth operation of front-of-house activities. Focused on supporting team success and achieving positive results.Help team as a buzzer during the busy time in the Operation, handling the room dinning calls, maintain the guest records, Help the team in Banquets, Do the inventory of napkins and CCG.
Overview
2
2
years of professional experience
Work History
Restaurant Hostess
Taj Gorbandh palace, Jaisalmer
Jaisalmer
12.2023 - Current
- Greeted guests and sat customers at tables or in waiting areas. Greeted customers, answered questions and recommended specials (Upselling) to increase profits.
- Managed reservations, waitlists, and special requests for large parties.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Helped service staff handle demand by distributing food and beverages.
- Accepted payments from guests for dine-in and take-out foods.
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
- Collected reservation information and communicated updates to guests via mobile device or in-person.
- Provided menus and answered questions about menu items and specials.
- Utilized POS (Point of sale) system to total meal costs and add taxes for final bill calculation.
- Directed customers to bar area in peak times to increase drink sales.
- Assisted with setting up banquet for special events.
- Took beverage orders and served drinks during peak meal times.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
Restaurant Hostess
Suryagrah, Jaisalmer
Jaisalmer
12.2022 - 11.2023
- Greet the Guest, Escorted them to seating area, Pull the chairs, Present the furnished menus and highlighted daily specials and ask them about the water preference.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Answered telephone to provide dining information and take reservations.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
Education
Diploma - Aviation, Hospitality And Travel.
Frankfinn Institute
Nagpur 11-2022
Bachelor's Degree - BCCA ( Bachelor of Commerce And Computer Science)
Hislop College
Nagpur 06-2022
Skills
- Greeting guest
- Table setting arrangements
- POS (Point of sale) system operations
- Effective customer upselling
- Team collaboration
- Customer service
- Menu presentation
- Special event hosting
- Cash handling
- Reservation handling
- Guest relations
- Server support
- Buffet setup and takedown
- Menu board art
- Relationship building
- Waitlist management
- Dining customer service
Languages
English, Hindi, Marathi
First Language
Timeline
Restaurant Hostess
Taj Gorbandh palace, Jaisalmer
12.2023 - Current
Restaurant Hostess
Suryagrah, Jaisalmer
12.2022 - 11.2023
Diploma - Aviation, Hospitality And Travel.
Frankfinn Institute
Bachelor's Degree - BCCA ( Bachelor of Commerce And Computer Science)
Hislop College