DEVIKA DONTIREDDY
BIRMINGHAM
Summary
Goal-oriented Human Resources Specialist with 3+ years of experience in training protocol development and policy implementation. Strong financial acumen with demonstrated success in budget development and adherence. Accomplished in analyzing company needs and developing long-term solutions to meet personnel objectives.
Overview
6
6
years of professional experience
Work History
Customer Service Representative and In-crew Member
Dominos
Birmingham, United Kingdom
10.2022 - Current
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Promptly responded to inquiries and requests from prospective customers.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Met customer call guidelines for service levels, handle time and productivity.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Cross-trained and backed up other customer service managers.
- Responded to customer requests for products, services, and company information.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
HR Generalist
Cognizant Technology Solutions
Hyderabad, India
09.2021 - 09.2022
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Advocated for staff members, helping to identify and resolve conflicts.
- Generated and analyzed reports to monitor employee engagement and attrition trends.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Conducted workplace compliance training to reduce liability risks and operate effectively.
- Conducted performance reviews and provided feedback to managers on employee performance.
HR Coordinator
Nafaes International Group
Hyderabad, India
08.2018 - 08.2021
- Developed and implemented effective recruitment and onboarding strategies for new hires.
- Developed and administered internal surveys to evaluate employee satisfaction.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Maintained human resources information system and kept employee files up to date and accurate.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
- Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
- Handled employee inquiries and complaints regarding policy and benefits issues.
- Recruited top talent to maximize profitability.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
- Contributed to development and maintenance of personnel policies to streamline and standardize procedures.
HR Associate
Concentrix Daksh Pvt Ltd
Hyderabad, India
06.2017 - 07.2018
- Assisted with writing job postings and job descriptions for boards.
- Analyzed and reported on employee turnover rates to assess reasons and make recommendations for improvement.
- Administered employee benefits programs and assisted with open enrollment.
- Coordinated employee training programs to improve productivity and performance.
- Applied mediation and collaboration to successfully resolve employee complaints and grievances.
Education
Master of Business Administration - Human Resources Management And Training
University of Leicester
Leicester01.2024
Bachelor of Technology - Civil Engineering
Jawaharlal Nehru Technological University
Andhrapradesh05.2017
Skills
- Active Listening
- Microsoft Word
- Account Management
- Sales Expertise
- Staff Training
- Customer Relations
- Order Fulfillment
- Credit Card Payment Processing
- Stockroom Procedures
- Quality Assurance Controls
- Stock Management
- Delivery Scheduling
- CRM Software
- HRIS Applications
- HR Strategy
- Process Forms
- Human Resources Services
- HRIS Management
- HR Information Systems
- Talent Management
- PeopleSoft HRMS
- Employee Counseling and Support
- Oracle HRMS
- Event Management
- Training Development and Execution
- Company Guidelines
- Training and Development
- Payroll Completion
- Human Resources Support
Languages
Telugu
Native language
Hindi
Intermediate
B1
Timeline
Customer Service Representative and In-crew Member
Dominos
10.2022 - Current
HR Generalist
Cognizant Technology Solutions
09.2021 - 09.2022
HR Coordinator
Nafaes International Group
08.2018 - 08.2021
HR Associate
Concentrix Daksh Pvt Ltd
06.2017 - 07.2018
Master of Business Administration - Human Resources Management And Training
University of Leicester
Bachelor of Technology - Civil Engineering
Jawaharlal Nehru Technological University