Devika Govindarajulu
Chennai
Summary
Project Lead with 13+ years of experience in Production Support handling a team of 20 members, Environment Management, Infrastructure Operations. Proven expertise in leading 24x7 support teams, managing enterprise environments across AWS, Azure, and OCI, ensuring SLA compliance, operational stability, and client satisfaction. Skilled in incident management in Major Incident Handling, Root Cause Analysis, Escalation Management, and driving timely service restoration, resolution, release management, and team leadership
Overview
13
13
years of professional experience
Work History
Infrastructure Operation Lead
TCS
Chennai
04.2020 - Current
- Led a 24/7 production support and infrastructure management project for US-based clients, overseeing SDLC, functional testing, and load testing environments.
- Tracked project milestones, deliverables, and dependencies to ensure smooth execution and on-time resolution.
- Administered, maintained, upgraded, deployed, and operationally supported enterprise testing tools hosted across AWS, Azure, OCI, and physical servers Infrastructures.
- Performed server patching, maintenance, version upgrades, and deployment of vendor-released updates.
- Collaborated with vendor support, database, networking, and development teams for issue resolution.
- Monitored incidents and service requests via ServiceNow, ensuring SLA adherence based on ticket priority, and proactively assigning and tracking tickets to prevent breaches.
- Conducted troubleshooting and root cause analysis for critical production issues, and implemented preventive actions to reduce recurring issues.
- Led audit activities, PMR reviews, resource allocation, and onboarding/offboarding processes.
- Proactively monitored project risks, SLA adherence, and resource constraints to ensure uninterrupted service delivery.
- Facilitated project status reviews and provided regular progress updates to stakeholders and clients.
Senior Tester
TCS
Chennai
03.2019 - 03.2020
- Collaborated with stakeholders to ensure quality deliverables and successful releases.
Team Member/Team Lead
TCS
Chennai
04.2013 - 05.2018
- Assisted with environment support for enterprise banking applications across development, testing, UAT, and production environments.
- Supported various operating systems, including Windows and Linux, for banking applications throughout all stages of deployment.
- Managed environment setup, release support, configuration management, and deployment activities. Coordinated with Development and Infrastructure.
- Performed issue analysis, environment validation, and configuration verification to minimise downtime and ensure application availability.
- Conducted root cause analysis for critical high issues, and maintained KEDB – Known Error Database.
- Coordinated with stakeholders during CAB calls to ensure successful change implementation.
Education
B.E - Engineering in ECE
Roque's Matriculation School
Chennai01.2012
Skills
- Production Support - OS Windows & Linux
- Environment Management - AWS/Azure/OCI
- Release Management
- Incident & SLA Management
- Team Leadership
- Client & Vendor Management
- ServiceNow
Generative AI
Accomplishments
OATS Migration: On-Premise → OCI, Led Team of 15 Members
Customer satisfaction > 98%
Tosca upgrade implementation, Beyond Excellence Award, process improvement initiatives
Certifications
Certified Business Analyst Professional (CBAP)
Generative AI: Introduction & Applications
Project Management Certification (E1)
LDP_ASCENT Leadership Certification
Timeline
Infrastructure Operation Lead
TCS
04.2020 - Current
Senior Tester
TCS
03.2019 - 03.2020
Team Member/Team Lead
TCS
04.2013 - 05.2018
B.E - Engineering in ECE
Roque's Matriculation School