Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Devika Gupta

Ex-Flight Attendant
Lucknow

Summary

Experienced cabin crew member with a background in communication, problem-solving, and customer service. Holds a Master’s degree in Human Resources and is now seeking opportunities in the HR field to apply academic background and people-focused experience in a professional setting. Ready to leverage skills and knowledge to excel in a new role.

Overview

5
5
years of professional experience
7
7
years of post-secondary education
1
1
Certification
2
2
Languages

Work History

Flight Attendant

SpiceJet Airlines
New Delhi
10.2019 - 02.2025
  • Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
  • Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
  • Resolved passenger conflicts and medical emergencies during flights.
  • Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
  • Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.

HR - Trainee (Internship)

Elite Recruitment
Lucknow
06.2021 - 09.2021
  • Created and updated tracking spreadsheets using MS Excel.
  • Collaborated with hiring managers to identify workforce needs, aligning recruitment strategies with organizational objectives.
  • Enhanced HR department efficiency by streamlining processes for employee record-keeping and benefits administration.

Education

MBA - Human Resources

AMITY UNIVERSITY
Noida, UP
01.2020 - 01.2022

B. Com (Hons) -

LUCKNOW UNIVERSITY
Lucknow, UP
01.2016 - 01.2019

SSC - Commerce

RANI LAXMI BAI MEMORIAL SCHOOL
Lucknow, UP
01.2015 - 01.2016

HSC - Science

MODERN ACADEMY INTER COLLEGE
Lucknow, UP
01.2013 - 01.2014

Skills

Customer service

Certification

Recruitment & Talent Acquisition, Making Spreadsheets, posting vacancies on portal, Searching Keywords and mapping resumes against the requirements and matching the profile on every ground, handling end to end recruitment

Timeline

HR - Trainee (Internship)

Elite Recruitment
06.2021 - 09.2021

MBA - Human Resources

AMITY UNIVERSITY
01.2020 - 01.2022

Flight Attendant

SpiceJet Airlines
10.2019 - 02.2025

B. Com (Hons) -

LUCKNOW UNIVERSITY
01.2016 - 01.2019

SSC - Commerce

RANI LAXMI BAI MEMORIAL SCHOOL
01.2015 - 01.2016

HSC - Science

MODERN ACADEMY INTER COLLEGE
01.2013 - 01.2014

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Devika GuptaEx-Flight Attendant