Devika Krishna
Summary
Passionate about driving exceptional customer experiences and fostering long-lasting client relationships. Customer Success Manager, leveraging a background as a Business Management graduate and over 2 years of hands-on experience in onboarding clients, revitalizing potential churn clients reactivating dormant accounts to achieve desired outcomes and worked on upselling and cross selling within existing and new clients.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Success Manager
Volopay
10.2023 - Current
- Proficient in guiding clients through seamless onboarding processes
- Proven track record in identifying at-risk accounts and implementing targeted strategies to mitigate churn, resulting in increased client satisfaction and retention rates.
- Recognized as "Best Employee" for exceptional performance and dedication to delivering superior customer service.
- Worked on Upselling & Cross selling within existing and new clients
- Adept at fostering cross-functional collaboration and open communication channels to align internal teams and deliver cohesive solutions that meet client needs and objectives.
Customer Success Associate
Volopay
12.2021 - 10.2023
- Customer Support: Provided exceptional customer support to clients via various channels such as email and chat. Addressed inquiries, resolved issues, and ensured timely resolution to enhance customer satisfaction.
- Client Relationship Management: Built and maintained strong relationships with clients by understanding their needs, goals, and pain points. Acted as a trusted advisor, proactively identifying opportunities to add value and address challenges to promote long-term client success and retention.
- Issue Resolution: Investigated and resolved client issues and escalations in timely and efficient manner. Collaborated with internal teams such as product development and technical support to address complex issues and ensure satisfactory resolutions.
Education
BBA -
St Joseph's College, Devagiri
Calicut, India 04.2001 -
Skills
Business Planning
undefinedCertification
Customer Analytics - University of Pennsylvania
Timeline
Customer Success Manager
Volopay
10.2023 - Current
Customer Success Associate
Volopay
12.2021 - 10.2023
BBA -
St Joseph's College, Devagiri
04.2001 -
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