Reading
Devika L
Principal | Academic Coordinator | Educator | School Management Professional
Trivandrum,KL
Summary
Dynamic educational leader with a proven track record at MGM Group of Institutions, excelling in curriculum planning and teacher training. Expert in fostering relationships and enhancing student engagement, I implemented innovative teaching strategies that significantly improved academic outcomes. Committed to continuous improvement and effective communication, I drive success through collaboration and strategic planning.
Overview
8
8
years of professional experience
5
5
Languages
Work History
Principal
MGM Group Of Instituitions
2022 - Current
- Directed academic planning and curriculum integration for KG to Grade 2, aligning ith NEP 2020.
- Developed and implemented Employee Enrichment Programme - EEP 2025 edxclusively for MGM Group of Schools.
- Increased teacher effectiveness through comprehensive coaching, professional development opportunities, and mentorship programs.
- Mentored newly hired educators and provided encouragement and feedback.
- Streamlined school operations by evaluating processes and procedures, identifying inefficiencies, and recommending improvements.
- Developed strong relationships with stakeholders to foster trust, collaboration, and commitment to shared goals.
- Designed and implemented holistic development frameworks, including activity - based learning, assessments, and co-curriculur programmes for 15 schools and 1300+ students.
- Built strong parent - school engagement systems through orientation sessions, feedback reports and regular communication.
- Performed classroom evaluations to assess teacher strategies and effectiveness.
- Implemented innovative approaches to teaching and learning that improved student engagement and achievement levels.
- Led school improvement efforts by setting clear expectations for staff performance and providing regular feedback on progress towards goals.
Customer Service Associate
Allianz Services India Pvt Ltd
2020 - 2021
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
Assistant Manager in Customer Acquisition
Frankfinn Institute Of Air Hostess Training
2019 - 2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Administrative Officer
Genisys Academy of Information Technology
2017 - 2019
- Created, prepared, and delivered reports to the management.
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Cultivated strong professional relationships with external stakeholders such as clients, suppliers, partners, or regulatory bodies.
- Improved communication within the organization through regular updates on policies, procedures, and key events.
- Promoted a culture of continuous improvement by regularly reviewing current practices and identifying opportunities for enhancement.
Ed-support Volunteer
Make A Difference - Helping End Poverty Through Education
2016 - 2017
- Assisted in fundraising efforts, engaging donors and raising crucial funds for the organization''s programs and services.
- Improved team efficiency by organizing and maintaining accurate records of volunteer activities and client interactions.
- Maintained strict confidentiality standards while handling sensitive client information responsibly.
- Participated in ongoing professional development opportunities to improve skills relevant to the role as a Support Volunteer.
- Taught children at shelter homes to provide equittable outcomes.
Education
Master of Arts - English Language And Literature
Mar Ivanios College, IGNOU University
Trivandrum, India 04.2001 -
Bachelor of Education - English Language And Literature
Muslim College of Education
Thiruvithamcode 04.2001 -
Bachelor of Arts - English Language And Literature
Christ Nagar College
Trivandrum, India 04.2001 -
Diploma - Computer Application
C-dIT
Trivandrum 04.2001 -
Diploma - Computerized Financial Accounting
C-dIT
04.2001 -
Skills
Academic Solutions
Interests
Dancing
Compering
Travelling
Project
Own Project - Employee Enrichment Programme, EEP - 2025
- Designed and implemented the Employee Enrichment Programme, EEP - 2025, to support continuous professional development of teachers.
- Conducted workshops and interactive sessions to enhance classroom strategies, assessment methods, and holistic teaching practices.
- Facilitated sessions on stress management, communication skills, and work-life balance, contributing to overall staff well-being.
- Strengthened teacher motivation, retention, and performance by creating a supportive and growth-oriented work culture.
Timeline
Master of Arts - English Language And Literature
Mar Ivanios College, IGNOU University
04.2001 -
Bachelor of Education - English Language And Literature
Muslim College of Education
04.2001 -
Bachelor of Arts - English Language And Literature
Christ Nagar College
04.2001 -
Diploma - Computer Application
C-dIT
04.2001 -
Diploma - Computerized Financial Accounting
C-dIT
04.2001 -
Principal
MGM Group Of Instituitions
2022 - Current
Customer Service Associate
Allianz Services India Pvt Ltd
2020 - 2021
Assistant Manager in Customer Acquisition
Frankfinn Institute Of Air Hostess Training
2019 - 2020
Administrative Officer
Genisys Academy of Information Technology
2017 - 2019
Ed-support Volunteer
Make A Difference - Helping End Poverty Through Education
2016 - 2017
Similar Profiles
Beena KoneriBeena Koneri
Lecturer at SB group of InstituitionsLecturer at SB group of Instituitions
Vijay BhaskarlaVijay Bhaskarla
Volunteer at Educare InstituitionsVolunteer at Educare Instituitions
Asma P.MAsma P.M
Head Of Operations and Campus Head at Hiranmayi Educational InstituitionsHead Of Operations and Campus Head at Hiranmayi Educational Instituitions
Salini SSalini S
Senior HR Associate Band 5 at IBM - Global Consulting ServicesSenior HR Associate Band 5 at IBM - Global Consulting Services
Achyuth MenonAchyuth Menon
Accounts Trainee at C.A. Libin Mathew & AssociatesAccounts Trainee at C.A. Libin Mathew & Associates