Devika Murali
Bangalore
Summary
Technical Project Manager with 12 years in IT operations, service delivery, and business intelligence. Known for driving digital transformation, leading high-performing teams, and aligning IT solutions with strategic goals across global retail and analytics landscapes.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Associate Manager - Projects
Accenture Solutions Pvt Ltd
01.2021 - Current
- Led cross-functional teams for retail clients, using technologies like ASP.Net, SSIS, Tableau, and low-code platforms to deliver scalable solutions, reducing application outages by 63% and cutting issue resolution time by 40%.
- Managed a 30+ member team supporting POS solutions and inventory for 3,000+ stores, ensuring service delivery excellence across regions. Oversaw stakeholder communication and implemented Agile/Scrum practices to improve team performance and meet business objectives.
- Transitioned key applications (Nintex Automation Cloud, Power Apps) from external vendors to Accenture, upskilling team members and reducing ramp-up time by 25%.
- Led reporting and analytics for a leading agrochemical client, enhancing decision-making through Tableau and SAP BO. Drove process improvements, increasing efficiency by 20%.
Technical Lead
Cognizant Technology Solutions
01.2013 - 12.2021
- Led a 15+ member team through the SDLC, delivering web applications using ASP.NET Core, C#, MVC, and SQL Server.
- Delivered 'Web Help Desk' and 'MyContracts' applications, improving efficiency by 60% and 50% respectively.
- Reduced event approval time by 10 days and improved unit price calculations by 40% with the creation of Global Events Requisition and attendee management tools.
Education
Bachelor of Technology -
Amrita Vishwa Vidypeetham
03-2013
Skills
- Technical Project Management
- Service Delivery Management
- Incident & Problem Management
- Agile
- Scrum
- IT Operations & Support
- Microsoft Tech Stack
- Cloud Platforms
- Business Intelligence & Reporting
- Process Improvement & Automation
- Stakeholder & Client Engagement
- C#
- JavaScript
- SQL
- ASPNET Core
- MVC
- ADONET
- Azure DevOps
- GitHub
- JIRA
- SSIS
- Tableau
- Power Apps
- Nintex
Certification
- Professional Scrum Master I, 2024
- Agile for Product Managers, 2024
- Professional Scrum Product Owner - Training, 2024
- Retail Store Operations & Management, 2024
Interests
Yoga, Badminton
Timeline
Associate Manager - Projects
Accenture Solutions Pvt Ltd
01.2021 - Current
Technical Lead
Cognizant Technology Solutions
01.2013 - 12.2021
Bachelor of Technology -
Amrita Vishwa Vidypeetham
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