DEVIKA RAMESH .M
ICRE
Badagara,KL
Summary
Dedicated Customer Service Representative experienced in problem resolution and relationship building. Enhanced customer satisfaction through effective communication and active listening while contributing to measurable improvements in satisfaction scores. Committed to fostering positive customer experiences and ensuring accurate support by quickly learning company products and services.
Overview
1
1
Language
1
1
year of professional experience
Work History
Customer Service Representative
SAP Motors Private Limited
12.2025 - Current
- Assisted customers by providing product information and resolving inquiries efficiently.
- Processed customer orders accurately through internal systems, ensuring timely delivery.
- Collaborated with team members to enhance service quality and increase customer satisfaction scores.
- Documented customer interactions in a CRM system, maintaining accurate records for future reference.
- Adapted quickly to new software tools and processes, enhancing operational efficiency.
- Supported promotional campaigns by communicating offers effectively to customers during interactions.
- Received training on conflict resolution techniques, improving handling of customer complaints.
- Participated in regular team meetings to discuss performance metrics and share best practices for service improvement.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company as well.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
ACADEMIC MENTOR
SAP Motors Private Limited
08.2025 - 11.2025
- Developed individualized study plans, tailoring approaches to diverse learning styles.
- Monitored student progress, providing timely feedback, and support for improvement.
- Facilitated academic workshops, enhancing student engagement and comprehension.
- Collaborated with faculty to align mentoring strategies with curriculum objectives.
- Organized peer tutoring sessions, fostering collaborative learning environments.
- Utilized educational software to track performance metrics and identify areas for growth.
Education
Bachelor of Arts - English
CSI COLLEGE CHOMBALA
Badagara, India 04.2001 -
Master of Arts - English
Sree Narayana Guru College Chelannur, Kozhikode
Sree Narayana Guru College Chelannur, Kozhikode 04.2001 -
Diploma - Digital Marketing
CDA Academy Calicut
CDA Academy Calicut 04.2001 -
Skills
Customer service
Call center management
Customer relationship management (CRM)
Order processing
Issue resolution
Data entry
Call center operations
Appointment scheduling
Documentation
Microsoft Excel
Problem resolution
Critical thinking
Client relations
Relationship building
Computer proficiency
Customer retention
Performance tracking
Timeline
Customer Service Representative
SAP Motors Private Limited
12.2025 - Current
ACADEMIC MENTOR
SAP Motors Private Limited
08.2025 - 11.2025
Master of Arts - English
Sree Narayana Guru College Chelannur, Kozhikode
04.2001 -
Bachelor of Arts - English
CSI COLLEGE CHOMBALA
04.2001 -
Diploma - Digital Marketing
CDA Academy Calicut
04.2001 -