MS Office
Devika Rao
HR & Admin Manager - India
Mumbai
Summary
Self-motivated, with a strong sense of personal responsibility. Accomplished Human Resources Administrator with 12 years of experience in benefits administration, employee relations and corporate policy development. Well-versed in creating reports, managing talent and driving recruitment of top-notch employees. Bilingual offering 18 years of progressive success in multiple roles. Strong foundation of utilizing excellent communication and emotional intelligence to build strong teams and cultivate positive work cultures. Superior employee relations acumen and passion for recruiting, retaining and supporting high-quality talent to drive company growth. Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Passionate about learning and committed to continual improvement. Worked effectively in fast-paced environments.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
1
1
Certification
4
4
Languages
Work History
HR & Admin Manager - India
CRYOPDP - PDP Life Science Logistics India Private Limited
Mumbai, India
08.2009 - Current
- Maintained human resources regulatory compliance with local, state and laws.
- Navigated federal, state and local employment laws and regulations and adjusted company practices and policies to confirm complete compliance.
- Updated HR database with new employee information, changes in benefits, and other details.
- Prepared new hire letters, employee contracts, and corporate policies.
- Oversaw hiring, staffing, and labor law compliance.
- Managed payroll and timekeeping to track hours and accurately pay employees.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Addressed employee conflicts with appropriate urgency, following all corporate procedures.
- Coordinated technical training and personal development classes for staff members.
- Negotiated HR-related vendor contracts to maintain agreements with necessary vendors to support HR operations.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Developed and implemented HR policies and procedures to promote clear and consistent approach to managing employees.
- Monitored labor laws and regulations compliance to protect employers from litigations and employees from discrimination and harassment.
- Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
- Monitored safety and health practices to protect employees from hazards and promote healthy work habits.
- Worked alongside business leader to deploy new training strategies.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Assisted with writing job postings and job descriptions for boards.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Coordinated implementation of people-related services, policies and programs through departmental staff.
- Collaborated with managers to identify and address employee relations issues.
- Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Offered technical support and troubleshot issues to enhance office productivity.
- Identified issues, analyzed information and provided solutions to problems.
- Trained purchasing team to assess vendor capabilities, develop sources and evaluate vendor performance.
- Gained extensive knowledge in data entry, analysis and reporting.
- Organized and detail-oriented with a strong work ethic.
- Skilled at working independently and collaboratively in a team environment.
- Approved or rejected prices, terms and deliveries not in line with policy.
- Recommended market change solutions without compromising quality or service while optimizing cost.
- Sourced vendors, built relationships, and negotiated prices.
- Performed monthly reconciliation of open purchasing orders.
- Purchased new products and oversaw inventory stocking and availability.
- Identified and targeted critical procurement issues, saving over.
- Approval of airfare, hotel, and ground transportation to coordinate office travel.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
Sales-Coordinator for West Region
AFL Pvt. Ltd. WIZ
Mumbai, India
06.2008 - 07.2009
- Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues.
- Prepared pricing strategies for current customers to enhance sales and increase profitability.
- Researched local markets to identify and flesh out lists of new leads for sales team follow-up.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Scheduled office meetings and client appointments for staff teams.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Paid attention to detail while completing assignments.
- Developed and maintained courteous and effective working relationships.
Sales-Coordinator & Executive Director Assistant
ETP International Pvt Ltd
Mumbai, India
11.2007 - 05.2008
- Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
- Enhanced product presentation and promotional material displays, working alongside retail representatives.
- Prepared agendas and took notes at meetings to archive proceedings.
- Managed company schedule to coordinate calendar and arrange travel.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Office Assistant Cum Secretary
Update Video Publication Pvt Ltd
Mumbai, India
10.2006 - 10.2007
- Interacted with customers by phone, email, or in-person to provide information.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Delivered clerical support by handling range of routine and special requirements.
- Submitted employee payroll documentation weekly to avoid errors and kept employees paid accurately and on time.
- Collaborated with various departments to complete assigned tasks.
- Monitored security to help maintain equipment, data and information safety.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Created purchase orders and tracked invoices to avoid missed or delayed shipments.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Edited and proofread documents for accuracy and completeness.
- Created and maintained detailed records of all office activities.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
- Purchased and maintained office supplies.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Customer Service Officer (CSO)
TATA AIG- GENERAL INSURANCE COMPANY
Mumbai, India
05.2005 - 05.2006
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Promoted company brand and unique offerings through personalized customer service.
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided primary customer support to internal and external customers.
- Completed data entry to record call notes, suggestions and questions.
- Coordinated solutions for high volume of customer inquiries per day while meeting and exceeding performance quotas.
- Initiated investigations into complex or sensitive complaints, identifying solutions swiftly and to customer satisfaction.
- Trained in conversational Telugu to enhance service of Andhra Pradesh targeted customers.
- Established and accurately prepared customers accounts to complete new purchases.
- Responded to customer calls and emails to answer questions about products and services and company information.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Adaptable and proficient in learning new concepts quickly and efficiently. Learned and adapted quickly to new technology and software applications.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Delivered services to customer locations within specific timeframes.
Education
MBA - International Business Management
University of Ulyanovsk
Mumbai 07.2013 - 07.2014
Bachelor of Arts - Art History, Criticism, And Conservation
Mumbai University
Mumbai 06.2006 - 03.2009
Skills
Payroll administration
Personnel file management
Benefits oversight
Policy and procedure development
Specialized HR projects
Human Resource Management
Candidate Sourcing
Team Building
Recruitment
Talent management
Benefits and compensation
Organizational Development
Process Development
Vendor sourcing
Accomplishments
- HR Policies Implementation
- Collaborated with team in the development of New office in India.
- Payroll streamlined by introducing Greythr software.
- Achieved 100% Citrix implementation for internal software CAPS through effectively helping with IT Department
- Closed customer audits pertaining to HR activity
Affiliations
- Completed Internal Auditor Training Programme in Quality Management System ISO 9001:2008
- GreytHR Certified Professional Level 1 Certification
- 1st Level of Hypnotism by California Institute of Hypnotism
Additional Information
I have gained extensive experience in different departments like HR/Operations/Finance/Administration/IT Management.
Software
Greythr Portal
ESSL Portal
Certification
GreytHR Certified Professional Level 1 Certification]
Interests
Exploring New Places & Food, Reading
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Nothing is a waste of time if you use the experience wisely.
Auguste Rodin
Timeline
GreytHR Certified Professional Level 1 Certification]
05-2023
MBA - International Business Management
University of Ulyanovsk
07.2013 - 07.2014
HR & Admin Manager - India
CRYOPDP - PDP Life Science Logistics India Private Limited
08.2009 - Current
Sales-Coordinator for West Region
AFL Pvt. Ltd. WIZ
06.2008 - 07.2009
Sales-Coordinator & Executive Director Assistant
ETP International Pvt Ltd
11.2007 - 05.2008
Office Assistant Cum Secretary
Update Video Publication Pvt Ltd
10.2006 - 10.2007
Bachelor of Arts - Art History, Criticism, And Conservation
Mumbai University
06.2006 - 03.2009
Customer Service Officer (CSO)
TATA AIG- GENERAL INSURANCE COMPANY
05.2005 - 05.2006