Devika S

* Once customer place the order, verify the order details, including product availability, pricing and customer information

* Assess the customer’s creditworthiness to ensure the can pay for the order

* Check inventory levels to ensure the ordered items are available, Coordinate product picking, packing and shipping

* Generate an invoice detailing the order, prices and payment terms and send invoice to customer

*Monitor and follow up on payments from customer and once we received update the account receivable ledger

*Match payment to the corresponding invoices

*Reconcile any discrepancies between payments

received and invoices issued

* Update the customer’s account to reflects the completed transactions

*Generate reports on order status, payment received and outstanding invoices for management review.

* Gather customer feedback on the order and payment process.

*Analyze key performance indicators (KPIs) to assess the efficiency of the O2C process.

*Identify areas for improvements and Implement

Changes to optimize the process.

• Taking care of end to end order processing of AGM
• Identifying data integrity issues and resolving
• Involve in identifying the potential mistakes made in inventory or in providing data to virtual teams
• Inventory creation for cost optimization, site closure projects etc
• Handling client calls and project deliverable meeting/discussion over IM
• Uploading Russia revenue for reconciliation
• Creating ODBC interface whenever needed and pulling data to excel and interlinking ODBC to excel to work on certain level of information
• Knowledge transfer: Preparation of training documents and train to new joiners
• Conducting team meeting for any process related queries and updates
• Resolving client queries over call or IM
• Supporting internal teams on ad-hoc queries.