Devika Shetty
Mumbai
Summary
Analytical and detail oriented professional with experience supporting, planning and coordinating daily operational and administrative functions. Demonstrated capacity to provide comprehensive support for senior-level staff, including managing and coordinating tasks, projects and processes in support for effective business operations. Proven track record of accurately maintaining detailed records, generation of reports, leading meetings and multitasking with in fast-paced atmospheres. Adept at managing and streamlining administrative processes to reduce errors, improve accuracy and efficiency, and achieve organizational objectives, outstanding interpersonal, customer service, leadership and organizational skills, thrive within detail-oriented, deadline-driven environments.
Overview
7
7
years of professional experience
Work History
Project Manager Officer
Unipart Logistics
07.2021 - Current
- Roles and Responsibilities- Mumbai
- To support the PMO office, to configure and support our enterprise grade PPM tool and ensure project standards are adhered to across IT
- This role was responsible for providing configuration and administrative support of the IT PPM tool
- It also involved developing and maintaining the project portfolio reporting suite
- This role has responsibility for ensuring project financial performance is tracked and benefits are tracked
- Supported PMs in the delivery of project/programs in a timely and efficient manner
- Maintained the reporting cycle and collated portfolio data for submission to the senior management team
- Tracking, monitoring and updating the status of project and programme deliverables
- Maintaining the central capacity plans and resource tracking service across the portfolio
- Produce weekly performance reporting to the IT leadership team
- Responsible for the production of reports, papers and dashboards using a variety of software and data systems to access and generate information
- Ensuring project governance processes are adhered to and standardization of all project documentation and effective management of project progress
- Provide administration support with our PPM tools
- Chaired Preliminary meeting for a new project request and facilitated the further course of execution
- Promoted PM competency through the creation and roll out of training material
- Develop PM software(Clarizen) through coding/configuration work and proceed with the relevant SOP’s
- Wrote and supported communications related to tooling upgrades, created training material, ‘best practices’ for users, ran support sessions and managed technical/licensing changes as well as general queries
- Redesigned and outlined the project methodology, associated template documentation, portfolio governance, guidance notes and training material
- Engaged project stakeholders, maintain business interest and support of the newly designed framework from all users (PMO, IT Committee, Board of Directors)
- Chaired governance meetings with various technical teams (IT Security, Infrastructure, Architecture,
- Networks and AWS) to review and approve project’s High Level & Low-Level Technical Designs.
Research Analyst
Wipro Technologies
07.2019 - 06.2021
- Mumbai
- Analyze, interpret, and synthesize learnings from research sources, and draw actionable and executable conclusions for stakeholders; provide recommendations on how to maximize opportunities and investments based on research findings
- Perform extensive research and writing effective reports, dealing with customer request/complaints and managing search processes
- Continuously gathered and interpreted data for company on new and emerging competitors
- Collected and compiled information on customer demographics, preferences, and buying habits
- Analyzed and reported research results to management on a weekly and quarterly basis
- Analyzed, interpreted and converted statistics into charts and graph reports to present findings at local meetings
- Created business development presentations that identified new verticals for revenue growth
- Implemented methodology in providing competitive analysis on various companies for new or existing accounts
- Forecast analyst utilizing various market research reports, report trend analysis, and other various mediums to project revenue forecasts and revenue timelines
- Resolve queries/cases from clients through Salesforce
- Presented the results of complex analysis in easily understandable Excel and PowerPoint documents, allowing clients to quickly engage with the findings
- Generated factually supported recommendations for clients, highlighting promising areas for growth
- Detailed research on corporate sustainability issues amongst publicly traded companies, as well as processing and summarizing said research in an accurate and efficient manner
- Conducted due diligence of over 50 companies for acquisition or partnerships
- Provided research and any necessary preparation to the SSG President for meetings and business strategy
- Conducted market research to determine customer needs and impressions of goods and services, analyzed results and prepared reports and appropriate marketing recommendations and conclusions
- Created strategies for the introduction of new goods and services and the expansion of existing services, participated in overall departmental strategic planning and management activities
- Focused on analyzing market information and market trends to identify business needs, contribute to product improvement, and gain insight into focus markets
- Conducted ad hoc research and analysis for customer-centric projects to maintain and satisfy customer relationships
- Interacting with the client for requirement gathering, designing and reporting
- Bridging the gap in domain understanding between the client and technical team
- Coordinating with the stakeholders to translate the business requirements into actual project plans
- Creating Detailed Requirement Design Documents (DRD)/ Account Dossier.
PMO Lead
Royal Sun Alliance, Wipro Technologies
04.2018 - 12.2019
- Roles and Responsibilities- Pune
- Driving improvements to the quality of services provided by the team in line with project management best practices
- Team Supervision - Manage the day to day operations of the UAM Service team, escalating issues to management when necessary
- Risk and Issue Management - ensuring Programme Risks and Issues are being managed and maintained
- Overseeing work related to risks / issues reporting, meeting preparation support, workforce
- Work in close collaboration with the Consulting Operations Specialist and report to several managers
- Develop workshop, meeting material, presentation and reports with input from the concerned team
- Provide administrative support to the Recertification team e.g
- Preparing Active User lists, ensuring revokes and ARK review are actioned before the deadline every month, arranging application meetings/workshops, writing up of actions and notes
- Manage Team events, workshops and client visits organization
- Facilitate communications between project teams, management and stakeholders
- Ensure there’s no breach or penalty by close monitoring and coordination with the respective teams
- Creation of management reports for leadership teams
- Prepare Daily / Weekly / Monthly reports and dashboard
- Coordinate with all teams / towers to get data on time and prepare reports
- Coordinate between onsite & offshore teams to get closure on various action items
- Update Risk Register as part of the process and follow up for updates and schedule regular reviews
- Extract report / data from various tools, like SNOW, Windows servers etc., to prepare reports
- Daily tracking and monitoring of the team performance and review of the incidents that missed target
- Rookie Lifecycle Management - Competency: People Ambassador Oct’16- Apr
PMO Lead
Wipro India- Wipro Technologies
Mumbai
01.2019 - 07.2019
- Analyzed and helped in strategic execution with regards to business goals, deadlines, schedules, budgets needed resources and team member coordination
- Clearly communicated problems and progress to upper management via engaging and informative presentations
- Provided administrative and accounting support including facilitating interdepartmental communication, managing schedules and maintaining digital filing system
- Handled, prioritized, and problem solved multiple recruitment and execution tasks connected to multiple projects at one time
- Managed telephone interaction with clients and actively maintained product knowledge to support customers
- Improved operational workflow and simplified processes
- Implemented project management processes to ensure client commitments were completed within contractual timeframes
- Provide integration and support services to sponsors/clients/owners throughout the project cycle
- Maintain control of the schedule of deliverables allocating appropriate resources to ensure timely delivery of projects
- Coordination and running of the business and gap analysis track the risks and issue ensuring timely resolution
- Experienced in leading teams of analysts on high priority projects
Wipro Technologies
Pune
- 01.2018
- Roles and Responsibilities-, End to End Operations for Freshers
- Designing and Implementing Assessment patterns and methods in the hiring process
- Coordinating with different competency teams for PRP related program and assessment
- Designing and developing intake plans for BAS-CRS related account
- Managing logistics and work with the stakeholders for the panels for the campus interviews
- Supporting on various metrics and key performance indicators for change management and strategy formulation
- Analysis on various recruitment /Workforce Planning metrics for valuable business insights and Projections
- Keeping track of billing for rookie engagement across BAS-CRS accounts
- Taking ownership of end to end fulfillment and working with recruitment team to focus on onboarding at right time
- Attend weekly staffing meetings with Delivery leadership team to analyzecurrent and upcoming requirements
- Co-ordinatewith Resources and ensure CVs and its Competencies are up to date
- Induction Session Planning, meeting new Joiners and aiding in their Placement in Projects
- Closely working with stakeholders – Project Managers, Delivery Assurance, Competency Managers, Central Workforce Management, Talent transformation team, Business Unit Managers, Senior Management, Human resources, Customers, Leadership Team
- Resource/Experience Management - WMG: People Ambassador Nov’15
Resource Manager
BAS CRS, Wipro Technologies
Bengaluru
- 09.2016
- Handling resourcing request as per demand received from onshoreand offshore
- Involved in capturing Demand from business andplanning on Resourcedeployment
- Expertisein Resource Management, Vertical wide deployment to ensureend to end workforce management activities & optimum manpower utilizationwhich includes- Resource Forecasting, Resourceallocation, Internal ful- fillment, Deployment of resources, Tracking, Utilization & Planning Lateral/Campus Recruitment
- Understand thecomplete Job Description of various requirements and interact with delivery managers and Project Man agers for fulfillment
- Mapping availablebench with thedemand and forecast
- Maintaining an optimum team utilization of 75% or more for a given vertical
- Maintain resourcedeployment database to ensurecomplete and accurate data availability to facilitate deployment
- Work load balancing & utilization – Placeresources on project by Analysing individual competency/skillset, resourceava ilability, Utilization & resource interest with guidanceof management approval.
MIS
- 10.2015
- Involved in preparing weekly, monthly and quarterlyreports
- Involved in preparing customised-adhocreports to leadership:
- Plan vs Actual report, Variancereport, Utilization report, Projections/Forecast reports, Resourcebench report, Missed Ti mesheet report, leadership decks/ppts, Client visit decks
- Involved in budgeting, Planning & Forecasting of Hours, pipeline, Utilizationand FTEs
- Database Development and Maintenance: Prepareand maintain resource data
- Training – Conducting Timesheet training and NHOs for new hires/Interns/Campus.
Education
BMS - Science and
S.K.Somaiya College of Arts, Commerce
10+2 - undefined
SHM College
EPGDBM - Workfo rce management
Symbiosis Centre of Corporate Educat
ion
Symbiosis International University
2017
TYBMS - undefined
Mumbai University
2015
H.S.C - undefined
Mumbai University
2012
undefined
Meridian School, S.E
2010
Skills
- Project Portfolio Management
- Microsoft Office
- Process Improvement
- Change Management
- Excellent communication skills
- Articulate and well-spoken
- Customer service oriented
- Administrative support specialist
- Configuration and Management
- People Management
- Training and Development
- Strategic Planning
- Research and Data analysis- Business Intelligence
- Leadership
- Performance Tracking and Evaluations
- Managing Operations and Efficiency
Timeline
Project Manager Officer
Unipart Logistics
07.2021 - Current
Research Analyst
Wipro Technologies
07.2019 - 06.2021
PMO Lead
Wipro India- Wipro Technologies
01.2019 - 07.2019
PMO Lead
Royal Sun Alliance, Wipro Technologies
04.2018 - 12.2019
Wipro Technologies
- 01.2018
Resource Manager
BAS CRS, Wipro Technologies
- 09.2016
MIS
- 10.2015
BMS - Science and
S.K.Somaiya College of Arts, Commerce
10+2 - undefined
SHM College
EPGDBM - Workfo rce management
Symbiosis Centre of Corporate Educat
ion
Symbiosis International University
TYBMS - undefined
Mumbai University
H.S.C - undefined
Mumbai University
undefined
Meridian School, S.E
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