Devika Shetty
Senior PMO
Mumbai
Summary
Analytical and detail oriented professional with experience in supporting, planning and coordinating daily operational and administrative functions. Demonstrated capacity to provide comprehensive support for senior-level staff including but not limited to managing and coordinating tasks, projects and processes in support for effective business operations. Proven track record of accurately maintaining detailed records, generation of reports, leading meetings and multitasking with in fast-paced environment. Adept at managing and streamlining administrative processes to reduce errors, improve accuracy and efficiency, and achieve organizational objectives.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work History
Senior PMO
Unipart Logistics
Navi Mumbai
07.2021 - Current
- To support the PMO office, to configure and support our enterprise grade PPM tool and ensure project standards are adhered to across IT.
- This role was responsible for providing configuration and administrative support of the IT PPM tool.
- It also involved developing and maintaining the project portfolio reporting suite.
- Supported PMs in the delivery of project/programs in a timely and efficient manner.
- Maintained the reporting cycle and collated portfolio data for submission to the senior management team.
- Tracking, monitoring and updating the status of project and programme deliverables.
- Maintaining the central capacity plans and resource tracking service across the portfolio.
- Produce weekly performance reporting to the IT leadership team.
- Responsible for the production of reports, highlights and dashboards using a variety of software and data systems to access and generate information.
- Ensuring project governance processes are adhered to and standardization of all project documentation and effective management of project progress.
- Promoted PM competency through the creation and roll out of lessons learnt and training material.
- Develop PM software(Clarizen) through coding/configuration work adopted organization wide by IT and Business teams.
- Wrote and supported communications related to tooling upgrades, created SOP, ‘best practices’ for users, ran support sessions and managed technical/licensing changes as well as general queries.
- Redesigned and outlined the project methodology, associated template documentation, portfolio governance, guidance notes.
- Engaged project stakeholders, maintain business interest and support of the newly designed framework from all users (PMO, IT Committee, Board of Directors).
- Chaired preliminary meetings for new demand request and governance meetings with various technical teams (IT Security, Infrastructure, Architecture, Networks and AWS) to review and approve project’s High Level & Low-Level Technical Designs and facilitated the further course of execution.
- Designed technical upgrade paths, incorporating requested functionality and performance enhancements.
- Assessed operant systems for efficiency and functionality, providing written suggestions on enhancements needed to meet operational goals.
- Provided personalized end-user training, offering education via in-person and online courses.
- Oversaw quality assurance testing on new installations.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Authored customized user manuals for specific system configurations, tailoring content to unique employee skill profiles.
- Assigned tasks to IT personnel and junior module staff, delegating work orders based on individual employee proficiencies.
- Reported regularly to managers on project budget, progress and technical problems.
- Monitored project progress, identified risks, issues, blockers and coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Designed technical upgrade paths, incorporating requested functionality and performance enhancements.
- Supported plans and resources required to meet project goals and objectives.
- Monitored project performance to identify areas of improvement and make adjustments.
- Provided detailed project status updates to stakeholders and executive management.
- Drafted project reports to identify successful outcomes, insights and future recommendations.
Research Analyst
Wipro Technologies
Navi Mumbai
07.2020 - 06.2021
- Analyze, interpret, and synthesize learnings from research sources, and draw actionable and executable conclusions for stakeholders; provide recommendations on how to maximize opportunities and investments based on research findings.
- Performed extensive research and wrote effective reports, dealt with customer request/complaints and managed search processes.
- Continuously gathered and interpreted data for company on new and emerging competitors.
- Collected and compiled information on customer demographics, preferences, and buying habits.
- Analyzed and reported research results to management on a weekly and quarterly basis.
- Analyzed, interpreted and converted statistics into charts and graph reports to present findings at local meetings.
- Created business development presentations that identified new verticals for revenue growth.
- Implemented methodology in providing competitive analysis on various companies for new or existing accounts.
- Forecast analyst utilizing various market research reports, report trend analysis, and other various mediums to project revenue forecasts and revenue timelines.
- Resolve queries/cases from clients through Salesforce.
- Presented the results of complex analysis in easily understandable Excel and PowerPoint documents, allowing clients to quickly engage with the findings.
- Generated factually supported recommendations for clients, highlighting promising areas for growth.
- Detailed research on corporate sustainability issues amongst publicly traded companies, as well as processing and summarizing said research in an accurate and efficient manner.
- Conducted due diligence of over 50 companies for acquisition or partnerships.
- Provided research and any necessary preparation to the SSG President for meetings and business strategy.
- Conducted market research to determine customer needs and impressions of goods and services, analyzed results and prepared reports and appropriate marketing recommendations and conclusions.
- Created strategies for the introduction of new goods and services and the expansion of existing services, participated in overall departmental strategic planning and management activities.
- Focused on analyzing market information and market trends to identify business needs, contribute to product improvement, and gain insight into focus markets.
- Conducted ad hoc research and analysis for customer-centric projects to maintain and satisfy customer relationships.
- Bridging the gap in domain understanding between the client and technical team.
- Coordinating with the stakeholders to translate the business requirements into actual project plans.
- Creating Detailed Requirement Design Documents (DRD)/ Account Dossier.
- Prepared detailed reports summarizing research findings and recommendations for further action.
- Conducted in-depth qualitative and quantitative research to identify trends and generate insights.
PMO Lead
Wipro India- Wipro Technologies
Mumbai
06.2019 - 06.2020
- Have successfully cleared ISO 27001 Lead Auditor training.
- Completed paperwork recognizing discrepancies and promptly addressing for resolution.
- Increased customer satisfaction by resolving issues.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Analyzed and helped in strategic execution with regards to business goals, deadlines, schedules, budgets needed, resources and team coordination.
- Clearly communicated problems and progress to upper management via engaging and informative presentations.
- Provided administrative and accounting support including facilitating interdepartmental communication, managing schedules and maintaining digital filing system.
- Managed, prioritized, and problem solved multiple recruitment and execution tasks connected to multiple projects at one time.
- Implemented project management processes to ensure client commitments were completed within contractual timeframes.
- Provide integration and support services to sponsors/clients/owners throughout the project cycle.
- Maintain control of the schedule of deliverables allocating appropriate resources to ensure timely delivery of projects.
- Gap analysis- track the risks and issue ensuring timely resolution.
- Experienced in leading teams of analysts on high priority projects
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Managed team of employees overseeing hiring, training and professional growth of employees.
- Managed telephone interaction with clients and actively maintained product knowledge to support customers.
PMO Lead
Royal Sun Alliance, Wipro Technologies
Pune
08.2018 - 08.2019
- Driving improvements to the quality of services provided by the team in line with project management best practices.
- Team Supervision - Manage the day to day operations of the UAM Service team, escalating issues to management when necessary.
- Risk and Issue Management - ensuring Programme Risks and Issues are being managed and maintained.
- Work in close collaboration with the Consulting Operations Specialist and report to several managers.
- Develop workshop, meeting material, presentation and reports with input from the concerned team.
- Provide administrative support to the Recertification team. E.g Preparing Active User lists, ensuring revokes and ARK review are actioned before the deadline every month, arranging application meetings/workshops, writing up of actions and notes.
- Manage Team events, workshops and client visits organization
- Facilitate communications between project teams, management and stakeholders.
- Ensure there’s no breach or penalty by close monitoring and coordination with the respective teams
- Creation of management reports for leadership teams.
- Prepare Daily / Weekly / Monthly reports and dashboard.
- Coordinate with all teams / towers to get data on time and prepare reports.
- Coordinate between onsite & offshore teams to get closure on various action items
- Update Risk Register as part of the process and follow up for updates and schedule regular reviews.
- Extract report / data from various tools, like SNOW, Windows servers etc., to prepare reports
- Daily tracking and monitoring of the team performance and review of the incidents that missed target.
Fresher Lifecycle and Project Manager
Wipro Technologies
Bangalore
10.2016 - 09.2018
- End to End Operations for Freshers Lifecycle.
- Designing and Implementing Assessment patterns and methods in the hiring process.
- Coordinating with different competency teams for PRP related program and assessment.
- Designing and developing intake plans for BAS-CRS related account.
- Managing logistics and work with the stakeholders for the panels for the campus interviews.
- Supporting on various metrics and key performance indicators for change management and strategy formulation.
- Analysis on various recruitment /Workforce Planning metrics for valuable business insights and Projections.
- Keeping track of billing for rookie engagement across BAS-CRS accounts.
- Taking ownership of end to end fulfillment and working with recruitment team to focus on onboarding at right time and deployment to the right projects to match demand and supply.
- Attend weekly staffing meetings with Delivery leadership team to analyze current and upcoming requirements.
- Co-ordinate with Resources and ensure CVs and its Competencies are up to date.
- Induction Session Planning, meeting new Joiners and aiding in their Placement in Projects.
- Closely working with stakeholders – Project Managers, Delivery Assurance, Competency Managers, Central Workforce Management, Talent transformation team, Business Unit Managers, Senior Management, Human resources, Customers, Leadership Team.
Resource Manager
BAS CRS, Wipro Technologies
Bengaluru
11.2015 - 10.2016
- Handling resourcing request as per demand received from onshore and offshore.
- Involved in capturing Demand from business and planning on Resource deployment.
- Expertise in Resource Management, Vertical wide deployment to ensure end to end workforce management activities & optimum manpower utilization which includes- Resource Forecasting, Resource allocation, Internal fulfillment, Deployment of resources, Tracking, Utilization & Planning Lateral/Campus Recruitment
- Understand the complete Job Description of various requirements and interact with delivery managers and Project Managers for fulfillment.
- Mapping available bench with the demand and forecast.
- Maintaining an optimum team utilization of 75% or more for a given vertical.
- Maintain resource deployment database to ensure complete and accurate data availability to facilitate deployment.
- Work load balancing & utilization – Place resources on project by Analyzing individual competency/skillset, resource availability, Utilization & resource interest with guidance of management approval.
People Ambassador
MIS
Bangalore
06.2015 - 11.2015
- Involved in preparing weekly, monthly and quarterly reports.
- Involved in preparing customized Adhoc reports to leadership: Plan vs Actual report, Variance report, Utilization report, Projections/Forecast reports, Resource bench report, Missed Ti mesheet report, leadership decks/PPTs, Client visit decks
- Involved in budgeting, Planning & Forecasting of Hours, pipeline, Utilization and FTEs
- Database Development and Maintenance: Prepare and maintain resource data
- Training – Conducting Timesheet training and NHOs for new hires/Interns/Campus.
Education
10+2 -
SHM College
TYBMS - undefined
Mumbai University
H.S.C - undefined
Mumbai University
undefined
Meridian School, S.E
BMS - Business Management
S.K.Somaiya College of Arts, Commerce
VidyaviharEPGDBM - Workforce Management
Symbiosis Centre of Corporate EducationSymbiosis International University
08.2015 - 11.2017
Skills
Project Portfolio Managementundefined
Timeline
Senior PMO
Unipart Logistics
07.2021 - Current
Research Analyst
Wipro Technologies
07.2020 - 06.2021
PMO Lead
Wipro India- Wipro Technologies
06.2019 - 06.2020
PMO Lead
Royal Sun Alliance, Wipro Technologies
08.2018 - 08.2019
Fresher Lifecycle and Project Manager
Wipro Technologies
10.2016 - 09.2018
Resource Manager
BAS CRS, Wipro Technologies
11.2015 - 10.2016
EPGDBM - Workforce Management
Symbiosis Centre of Corporate EducationSymbiosis International University
08.2015 - 11.2017
People Ambassador
MIS
06.2015 - 11.2015
10+2 -
SHM College
TYBMS - undefined
Mumbai University
H.S.C - undefined
Mumbai University
undefined
Meridian School, S.E
BMS - Business Management
S.K.Somaiya College of Arts, Commerce
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