Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Devin Parks

Camby,IN

Summary

As a processing professional, prepared to contribute expertise in operational efficiency and equipment maintenance. Recognized for strong focus on team collaboration and seamless adaptation to changing needs. Consistently reliable with keen eye for detail and problem-solving abilities.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Alarms Processing Technician

Comfort Systems USA
08.2023 - Current
  • Oversaw the training and development of new processing technicians, contributing to the creation of a skilled and cohesive workforce capable of meeting organizational objectives.
  • Provided technical support during new product introductions, facilitating smooth integration into existing processes.
  • Assisted in troubleshooting equipment malfunctions, minimizing downtime and maintaining productivity.
  • Played a key role in reducing lead times through effective scheduling and prioritization of work orders.

Telecommunications Technician

Ibew Local 481, International Brotherhood Of Electrical Workers
08.2023 - 08.2023
  • Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
  • Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
  • Maintained documentation for telecommunication systems, equipment inventory and floor plans.
  • Worked closely with network administrators and server engineers to deliver quality service.
  • Installed various complex systems ranging from data networks, server racks, fire alarm and security, to intercoms and audio.
  • Performed network modeling and analysis.
  • Identified poor quality lines and underutilized circuits.
  • Initiated improvements to operational efficiency of network.
  • Designed, installed and maintained organization's telephony network.
  • Established data security plan and robust data recovery strategies.
  • Adapted and modified standard techniques, procedures and criteria to solve complex problems.
  • Interpreted electrical schematics and design documents for system installation and build-out.
  • Maintained appropriate environmental conditions in telephone equipment rooms.
  • Read technical manuals and literature to stay abreast of new technology.

Fiber Technician

Metronet
08.2018 - 08.2020
  • Adhered to safety policies and procedures to install or remove IP set-top devices, optical network terminals and wireless access points.
  • Conducted site surveys to validate customer's infrastructure deliverables.
  • Performed tests to identify and correct problems end to end and network-wide.
  • Installed and configured new devices and system components.
  • Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
  • Responded to service requests during and after business hours.
  • Read blueprints and schematics to correctly place equipment.
  • Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
  • Worked closely with network administrators and server engineers to deliver quality service.
  • Coordinated installation of new users and relocations of existing users.
  • Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
  • Set up networks and computers for business and residential customers.
  • Researched and recommended network and data communications hardware and software.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.

Tech./Installer

Utilicom South
11.2017 - 04.2018
  • Installer and service tech for comcast home services such as internet, phone, and televison.
  • Operated tools, equipment and machinery according to safety standards.
  • Laid out materials and system components to prepare for installation.
  • Installed complete systems at new residential and business construction sites.
  • Calculated materials and time needed for each job.
  • Communicated quickly and accurately with supervisors about problematic sites, missed installations or other issues.
  • Inspected installations to check for functionality and maintain customer satisfaction.
  • Maintained relationships with customers to better understand needs and uphold standards of service.
  • Utilized knowledge of carpentry and general construction to complete attractive finish work.
  • Maintained schedule of appointments with eye for both quality and speed of service.
  • Completed troubleshooting of malfunctions and diagnosed issues.
  • Demonstrated knowledge of local building codes and requirements on each project.

Fiber Optic Splicer

JDH Contracting
04.2016 - 05.2017
  • Built splice cases to enclose exposed transmission lines.
  • Worked at heights of up to 50 feet and frequently lifted up to 150 pounds.
  • Performed repairs on severed fiber cables to restore to complete functionality.
  • Spliced, bonded, ground and terminated cables.
  • Tested fiber optic cables and documented results.
  • Installed and configured new devices and system components.
  • Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
  • Responded to service requests during and after business hours.
  • Read blueprints and schematics to correctly place equipment.
  • Worked closely with network administrators and server engineers to deliver quality service.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.

Satellite Installation Technician

ABC High Deff. Communications
07.2015 - 03.2016
  • Made over 10 home visits to inspect, repair or install satellite systems.
  • Kept detailed daily progress notes in company software, noting reasons for issues and reporting to team leads, and supervisors frequently.
  • Configured internet connections, routers and wireless access for devices.
  • Calibrated newly installed and repaired equipment with sat buddy and other proprietary tuning devices according to customer needs and package plans.
  • Tested existing equipment for functionality, quickly and accurately diagnosing problems to provide comprehensive solutions.
  • Maintained excellent levels of customer service by efficiently meeting customer needs for all types of satellite systems.
  • Gave customers accurate quotes on satellite repair and installation packages .

Satellite Technician

DISH
06.2014 - 02.2015
  • I was responsible for installing, maintenance, and repair of Dish service
  • I would use ladders, neters and other tools at my disposal to complete my job/jobs at a reasonable speed and accuracy.
  • Fed cables through access holes, attics and floor spaces.
  • Stayed up-to-date on changes in telecommunication technology to offer customers updated equipment and provide accurate and thorough operation demonstration.
  • Configured internet connections, routers and wireless access for devices.
  • Set up and programmed devices and educated customers on use.
  • Upsold new products to existing and new customers, exceeding goals by 75%.

Premises Technician

AT&T
06.2013 - 10.2014
  • Safely operated various hand tools such as drills, testers, and ladders.
  • Educated customers on how to use data, voice, and television services.
  • Installed and repaired data and communication equipment.
  • Maintained company vehicle and company equipment.
  • Read and deciphered graphs and blueprints.
  • Installed and configured new devices and system components.
  • Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
  • Responded to service requests during and after business hours.
  • Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
  • Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
  • Set up networks and computers for business and residential customers.
  • Developed expertise in communication systems cabling, circuitry and wiring through various projects for public utility companies.
  • Performed construction operations and installation of telecommunications towers for several telecom companies.

Education

Associate of Applied Science - Telecommunications

Indianapolis Electrical JATC
08.2024

Associate of Applied Science - Electrical Engineering

ITT Technical Institute - Indianapolis
Indianapolis, IN
05.2015

High School Diploma -

Ben Davis High School
Indianapolis, IN
05.2011

Skills

  • Device Installation
  • System Repair
  • Configuring equipment
  • Educating customers
  • Troubleshooting systems
  • Safety practices
  • Documenting activities
  • Self-Motivated
  • Attention to Detail
  • Planning and Coordination
  • Good Telephone Etiquette
  • Problem-Solving
  • Sterilization techniques
  • Precision measurement

Certification

BICSI Installer 2, Copper, INSTC

https://www.credly.com/go/7zgvdTP5f9zRzXZ9xUhONA


Timeline

Alarms Processing Technician

Comfort Systems USA
08.2023 - Current

Telecommunications Technician

Ibew Local 481, International Brotherhood Of Electrical Workers
08.2023 - 08.2023

Fiber Technician

Metronet
08.2018 - 08.2020

Tech./Installer

Utilicom South
11.2017 - 04.2018

Fiber Optic Splicer

JDH Contracting
04.2016 - 05.2017

Satellite Installation Technician

ABC High Deff. Communications
07.2015 - 03.2016

Satellite Technician

DISH
06.2014 - 02.2015

Premises Technician

AT&T
06.2013 - 10.2014

Associate of Applied Science - Electrical Engineering

ITT Technical Institute - Indianapolis

High School Diploma -

Ben Davis High School

Associate of Applied Science - Telecommunications

Indianapolis Electrical JATC

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Devin Parks