Devina Gogoi
Delhi
Summary
Experienced HR Operations Associate with a proven track record of streamlining HR functions to enhance employee experience and workplace productivity. Skilled in managing onboarding/offboarding processes, HR recordkeeping, and facilitating seamless communication between employees and HR departments. Adept at handling administrative tasks and contributing to HR projects, aiming to support a positive workplace culture.
Overview
7
7
years of professional experience
Work History
HR Operations Associate
Expedia Group
Gurgaon
02.2023 - Current
- Responsible for end-to-end employee life cycle management, including evaluating employee and HR requests in ServiceNow, and providing prompt, high-quality responses.
- Act as a Primary Point of Contact (POC) for onboarding and offboarding processes, managing employment contracts, employment verifications, and employee data, and submitting payroll inputs to the payroll team for new hires in the APAC region.
- Achieve high service delivery standards by responding to, and completing, all transactional work within the predetermined service level expectations.
- Managing HR projects, including mid-year promotions and role change procedures, by ensuring timely and accurate task completion, role elimination, redundancy cases, and entity change contracts.
- Identify issues of escalation and provide troubleshooting support for the resolution of queries.
Recruitment Coordinator
Expedia Group
Gurgaon
01.2022 - 01.2023
- Partner with members of the recruiting and hiring teams across time zones to create a phenomenal candidate experience
- Manage the candidate interview process which includes scheduling interviews, coordinating travel, and being the point of contact for candidates, interviewers and recruiters
- Greet, host, and manage the experience for candidates visiting the office for in-person interviews
- Proactively communicate consistently with both candidates and internal partners to guide them through the interview process
- Sustain high scheduling velocity while managing other tasks
- Collaborate cross-functionally to support ad hoc projects within the Recruiting Operations team and across the broader recruiting department
- Creating offer documents and employment agreements, initiating background checks, posting internal and external jobs, tracking new hire dates, and communicating the same to the respective team
HR Assistant
Amazon
Bangalore
01.2021 - 01.2022
- Managing recruiting activities, scheduling/rescheduling/canceling interviews, coordinating with the candidates, recruiters, and hiring managers
- Interview invite responses for acceptance need to be monitored and followed up on until the interview takes place
- Informing the candidate/interviewer on a real-time basis for any additional information and responding to emails in real time
Process Executive
Cognizant Technology Solutions
Gurgaon
04.2018 - 05.2019
- Handling customer complaints and providing appropriate solutions and alternatives within the time limits for Google Maps
- Follow up to ensure resolutions
- Keep records of customer interactions
- Answering prospective clients/customers in real time
Education
M.A - Industrial & Organizational Psychology
Amity University
Noida, Uttar Pradesh05.2017
Skills
- Offboarding processes
- ServiceNow usage
- Attention to detail
- Problem solving
- Database management
- Employment verification
- Employee life cycle management
- Technology savvy
- Time management
- Onboarding processes
Languages
Assamese
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Affiliations
- Shoutouts from leaders, peers, and recruiters in Expedia Group
- Recognized twice for completing the most number of tickets in the current organization and within SLA (RC)
- Rewarded the "Heroic Helper" in EG consecutively twice in a row for stepping up in the hour of need
Timeline
HR Operations Associate
Expedia Group
02.2023 - Current
Recruitment Coordinator
Expedia Group
01.2022 - 01.2023
HR Assistant
Amazon
01.2021 - 01.2022
Process Executive
Cognizant Technology Solutions
04.2018 - 05.2019
M.A - Industrial & Organizational Psychology
Amity University
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