Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Devi Nanda M S

Bangalore,India

Summary

Accomplished professional with expertise in operation coordination and customer service strategies. Demonstrates a strong ability to develop effective operation strategies and manage customer relationships, leveraging comprehensive knowledge of operational KPIs and MIS. Committed to enhancing organizational efficiency and customer satisfaction through innovative solutions.

Overview

2026
2026
years of professional experience
3
3
years of post-secondary education

Work history

Operations assistant

Kshithi Facilities management services , Motilal Oswal Asset Management Company
Bangalore, India
12 2024 - Current


  • Coordinated team activities for smooth running of operations.
  • Managing daily operations of AIF and PMS products .
  • Reviewing PMS and AIF application to ensure compliance with regulatory requirements and investment mandates.
  • Ensuring that all required documents and information is accurate and complete in PMS and AIF.
  • Streamlining PMS and AIF application processing with zero rejections.
  • Providing Relationship Managers with accurate and timely information about their applications.
  • Implementing automated workflows to reduce manual errors and increase efficiency.
  • Solve the requests and complaints within TATs.
  • Taking care of all AIF and PMS application filling, verifying , and client onboarding duties.
  • Assisted with day-to-day operations of facility, including scheduling and customer service.
  • Provided training to new hires, improving their job readiness.
  • Generated reports as required, aiding decision-making process.
  • Handled confidential documents with utmost discretion and security.

Business Operations & Collections Associate

Census Global Services
Bengaluru, India
10.2023 - 11.2024
  • Managed daily operations of collections processes ensuring accuracy and efficiency.
  • Executed data entry tasks into company systems to support collection activities.
  • Implemented effective follow-up procedures for overdue accounts enhancing recovery efforts.
  • Analysed collection reports to identify trends and recommend process improvements.
  • Reduced overdue accounts by negotiating effective payment plans.
  • Recommended credit limit adjustments based on customer payment behaviours, promoting financial stability within the organisation.
  • Attained high customer satisfaction with diligent follow-up on outstanding payments.
  • Communicated courteously with customers whilst seeking resolution of overdue payments, maintaining professional relations at all times.
  • Assisted in financial audits by providing necessary collections information accurately and promptly.
  • Negotiated customer repayment plans, consistently maximising early payments to reduce debt recovery time by 15 percent.
  • Achieved performance goals on consistent basis through strong knowledge of industry best practices.
  • Trained and mentored new team members on scripts, company services and performance strategies to foster team success.

Education

Bachelor of Business Administration - Finance

Alvas College
Mangalore
08.2019 - 08.2022

Skills

  • Operation coordination
  • Customer service strategies
  • Operation strategy development
  • MIS
  • Customer relationship management
  • Knowledge of operational kpis
  • Time management efficiency
  • Court proceedings familiarity
  • Collection strategy development
  • Understanding legal constraints
  • Debt management expertise
  • Customer Service
  • Operations management

Languages

English
Advanced
Malayalam
Native
Tamil
Upper intermediate

Timeline

Business Operations & Collections Associate

Census Global Services
10.2023 - 11.2024

Bachelor of Business Administration - Finance

Alvas College
08.2019 - 08.2022

Operations assistant

Kshithi Facilities management services , Motilal Oswal Asset Management Company
12 2024 - Current

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Devi Nanda M S