Devinder Doharey
Jalaun
Summary
Dynamic operations leader with a proven track record at MetaFinn Cleantech Finance, driving efficiency and compliance through strategic initiatives. Expert in process automation and talent development, fostering high-performing teams. Adept at cross-functional collaboration and risk management, ensuring operational excellence while enhancing service quality. Passionate about continuous improvement and digital transformation.
Overview
11
11
years of professional experience
Work History
Operation Head
MetaFinn Cleantech Finance Pvt. Ltd.
04.2025 - Current
- Develop and implement operational strategies, structures, and processes to meet business objectives.
- Collaborate with the executive team to align operations with company vision and long-term goals.
- Identify inefficiencies in operational workflows and drive continuous improvement initiatives.
- Automate and streamline processes where possible.
- Conduct audits and risk assessments to mitigate operational risks.
- Ensure compliance with industry regulations, legal requirements, and internal policies.
- Lead talent development, succession planning, and performance management.
- Oversee, lead, and mentor departmental managers (e.g., HR, logistics, customer service, production).
- Prepare and present performance reports to senior leadership and stakeholders.
- Facilitate coordination between operations and departments like sales, marketing, finance, and product.
- Drive digital transformation initiatives when needed.
Regional Operation Manager
Pahal Financial Services Pvt. Ltd.
08.2023 - 04.2025
- Responsible for leading and supervising a team of Branch Operation Manager and need to ensure that team is well-trained, motivated, and aligned with the organization’s goals & mission.
- Managing a team of 19 branch operation manager of UP west region.
- Conduct analysis and reporting to monitor and assess performance, providing regular updates to senior management.
- Provided ongoing training and capacity-building programs to enhance staff performance and service quality.
- Doing market research and analysis to stay informed about local economic and social trends, adapting microfinance services accordingly.
- Ensure all the processes are followed properly for internal audits and compliance purposes.
Sr. Manager Operation
Sindhuja Microcredit Pvt. Ltd.
11.2021 - 07.2023
- Managing entire Micro Finance Central Operations including Disbursement planning & its execution, Collection and Strategies to reach profitability.
- Managing a team of 10 individuals, loan processors and ensuring customer service levels, quality and training to accomplish goals.
- Involved in reviewing, developing & updating Business Plan, Strategic planning & Operational Planning for MFI.
- Actively engaged with Finance Department ensuring the repayments are well collected, maintain good quality of loan portfolio performance and management report in an effective and efficient manner.
- Planned and Implemented the expansion both in terms of new products and services that can be offered as well as geographies of operation.
- Framing & Implementation of new products such as microcredit, micro savings, and micro insurance, as well as making desired changes in policy & procedure within the organization.
- Collaborated with IT & Business Team to develop and enhance architecture to better track business to increase the efficiency & decrease the TAT.
- Work cross-functionally with Business, Risk, Finance & Other Department to maintain effective operations.
- Managing Central operations and customer services by ensuring delivery of timely solutions to customer queries and complaints.
- Building a good customer reputation and establishing high quality brand image.
Manager Operation (Gujarat & Rajasthan)
M Power Micro Finance Pvt Ltd.
09.2018 - 11.2021
- Managing Regional Level Operations for Gujarat & Rajasthan state.
- Responsible for all the operational decisions such as onboarding of loan applications, loan disbursement, NEFT to end customers.
- Monitoring of daily Collection & its Reconciliation in collaboration with Accounts & Finance Dept.
- Handled entire Back Office Operations of branches through Branch Operations Managers.
- Handled Banks/ NBFC & other Financial Institutions for their periodic portfolio Audit in a timely manner.
- Ensuring strict observance of internal control, Internal Audit and Compliance.
- Engaged in conducting/ imparting periodic Training for Back Office team.
- Handled Escalations of all sorts coming from Branch Levels.
Timesheet-Sr. Executives
Collabera Shared Services
02.2014 - 08.2018
- Company Overview: Vadodara
- Managing a team of 4 teammates, ensuring customer service level, quality & training to team members.
- 4+ years of Time sheet Analysis experience in IT industry.
- Effective and timely completion of Payrolls for US Clients.
- Solving queries of US Clients regarding their payroll and timesheet.
- Responsible for new hiring, its training within the department.
- Vadodara
Education
MBA - Finance
Shree Ram Management Business School
01.2014
Bachelor of Business Administration -
06.2010
HSC -
Gujarat Board
05.2005
SSC -
Gujarat Board
05.2003
Skills
- Music
- Travelling
- Sports
Personal Information
- Total Experience: Result oriented professional with over 9 years of Banking & NBFC experience in operations, Branch operations, Micro Finance operations and Customer services.
- Date of Birth: 11/03/87
Timeline
Operation Head
MetaFinn Cleantech Finance Pvt. Ltd.
04.2025 - Current
Regional Operation Manager
Pahal Financial Services Pvt. Ltd.
08.2023 - 04.2025
Sr. Manager Operation
Sindhuja Microcredit Pvt. Ltd.
11.2021 - 07.2023
Manager Operation (Gujarat & Rajasthan)
M Power Micro Finance Pvt Ltd.
09.2018 - 11.2021
Timesheet-Sr. Executives
Collabera Shared Services
02.2014 - 08.2018
MBA - Finance
Shree Ram Management Business School
Bachelor of Business Administration -
HSC -
Gujarat Board
SSC -
Gujarat Board
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