Devinder Pal Singh
Pune,MH
Summary
Dynamic Process lead with a proven track record at Tata Consultancy Services, enhancing operational efficiency and customer satisfaction. Skilled in Business Process Mapping and Problem-Solving, I spearheaded change management initiatives and streamlined workflows, significantly reducing defects. Expert in fostering stakeholder relationships and mentoring teams for peak performance.
Overview
11
11
years of professional experience
Work History
Process Lead
Tata Consultancy Services
06.2020 - Current
- Supervised processes to eliminate weak points or bottlenecks in business operations.
- Led successful change management initiatives, minimizing disruptions during transitions while maximizing positive outcomes for the organization as a whole.
- Cultivated relationships with key stakeholders, communicating project updates regularly for transparency and alignment on goals.
- Streamlined processes by identifying inefficiencies and implementing improvements for increased productivity.
- Delivered quality assurance by enforcing strict adherence to established guidelines and conducting regular inspections of final products.
- Enhanced employee engagement by organizing regular training sessions and promoting a culture of learning within the team.
- Coordinated cross-functional teams to ensure smooth workflow and timely execution of projects.
- Identified opportunities for continuous improvement through data analysis and process evaluation.
- Conducted root cause analysis, facilitating prompt resolutions to production-related issues or bottlenecks.
- Facilitated RPA work and conducted sample testing resulting to reduction of defects and quality issues
Senior Associate
Tata Consultancy Services
10.2014 - 05.2020
- Effectively managed multiple competing priorities while maintaining focus on delivering exceptional results for clients and the organization.
- Transaction Monitoring for trade transactions mainy export collection and Regularisation
- Handling both import and export documents for countries like South Korea, SIngapore,Hongkong and Germany
- Annotator and Controller for NER (Named Entity Recognition) based documents training
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
- Improved customer satisfaction by quickly and effectively addressing inquiries and complaints.
- Actively participated in organizational development initiatives like workshops or seminars, contributing valuable insights based on experience.
- Mentored junior associates, fostering professional growth and helping them reach their full potential.
- Done quality checks for the team
Customer Support Officer
Mphasis EDS Company
03.2013 - 09.2014
- Respond to customer inquiries and provide solutions that meet their needs
- Achieved consistently high customer satisfaction ratings through personalized assistance and empathy in interactions.
- Analyze customer data and provide insights to improve customer experience
- Resolve complex issues and complaints by utilizing effective communication and problem-solving techniques
- Work closely with cross-functional teams to ensure customer satisfaction and meet business objectives
- Maintain accurate records of customer interactions and transactions
Education
Bachelor of Science - Physics-Mathematics-Statistics
RLS College Belgaum
Belgaum, IndiaSkills
- Customer Focus
- Business Process Mapping
- Multitasking
- Drawing interpretation
- Process Documentation
- Quality system regulations
- Leadership trained
- Problem-Solving
Timeline
Process Lead
Tata Consultancy Services
06.2020 - Current
Senior Associate
Tata Consultancy Services
10.2014 - 05.2020
Customer Support Officer
Mphasis EDS Company
03.2013 - 09.2014
Bachelor of Science - Physics-Mathematics-Statistics
RLS College Belgaum