Devindra Pratap Singh

• As a Project Manager, my primary responsibility is to ensure Customer success in terms of Customer engagement, using Cloud software products such as Azure DevOps, AWS DB, etc.
• Worked closely with Customers to understand the priorities and implemented the requirements in timely manner.
• Ensured quality Project deliverables and accurate status reports on a regular interval.
• Ensured proper planning and managed resources to achieve success in Project implementations.
• Ensured Process compliances and quality control for successful Project deliveries.
• Managed Scope, Schedule, and budget parameters for each assigned Projects.
• Participated in Executive level meetings with CXOs and facilitated Project steering committee meetings to adhere to the company guidelines.
• Managed client expectations with professional, considered approach to projects.
• Reviewed performance against targets, appropriately identifying and managing risks and opportunities.
• Led and motivated project team to meet and exceed project KPIs.
• Built collaborative working relationships with project teams.
• Reported project status and financial updates to stakeholders and collected feedback.
• Managed Project risks and their mitigation plans. Followed RAID for the same.
• Guided and mentored the team working on the Project implementations.

• As a Program/Project Manager, established and contributed to process improvements while managing the Product Development Engineering team (Hardware, Software, and Cloud certifications) of 20 development engineers.
• Managed various stakeholders at one time including Development team, QE team, Content team, and Product Management team to ensure flawless product delivery and to the best of Customer satisfaction.
• Managed diversified agile teams and resolved any gaps for smooth sprint deliveries.
• Managed the Product backlog with the Product Management team and guided the development team with respect to the priorities and scope.
• Managed Portfolio roadmaps (using Jira) for related Project tasks.
• Being a Manager, facilitated various Project meetings along with Agile ceremonies for each sprint and managed the delivery track to be in sync with Product Management's priorities.
• Brainstormed and managed OKRs (on quarterly basis) and KPIs to have clear milestones.
• Created and managed Project plans to have clear goals and objectives, and to effectively manage Stakeholders, Scope, Schedule, Cost, Risks, and Communication areas. Documents are maintained using Confluence tool.
• Managed Project status reports to share with key Stakeholders, and accommodated their expectations and suggestions ensuring that my team delivers quality products, following the Agile and Scrum framework.
• Accountable for performance against targets, and appropriately identifying, analyzing, and managing risks and opportunities.
• Accountable for capacity planning ensuring the team has available bandwidth and delivers quality with maximum efficiency.

Technical & Management responsibilities included:
▪ To ensure the Applications Support team delivers a professional, customer focused, and high-performing support service in line with the agreed service scope and service levels.
▪ Accountable for Risk Management, Quality Control, Incident Management, and Release Management ensuring smooth transitions of Projects into Production.
▪ To interact with Client for implementing the requirements.
▪ To maintain and improve applications and standards, KPI’s and SLA’s across all supported applications.
▪ Worked as Scrum master in agile development team, providing product vision and making critical business decisions throughout the development process.
▪ To understand the actual delivery schedule and requirements for each Project/Task assigned.
▪ Encouraging and coordinating all the knowledge activities in the project and mentoring the other team members.
▪ To work on Change / Service Requests raised by Client, within stipulated SLA timings.
▪ To provide estimations for Change requests, their detailed analysis & MCR creation.
▪ To do Peer and Peer to peer review for the code changes and testing updates.
▪ To document each section of the SDLC in standard project document templates and communicate task progress and status to the project leads.

Technical, Team Management & Knowledge sharing activities:
▪ To understand the actual delivery schedule and requirements for each Project/Task assigned and preparation of Weekly Status Reports for OSC/Client.
▪ Also, handled the role of DPR (Defect Prevention Representative) which includes analysis of defects encountered in the project on a monthly basis & sharing it with the team.
▪ Encouraging and coordinating all the knowledge activities in the project and mentoring the other team members.
▪ Collection of all the checklists, standards, guidelines, reusable components etc. on Knowledge Management Center (KM) that can be used by team members, for their references.
▪ At the end of the big issues/tasks – To share learning of the tasks with the team, for future benefits, and to ensure that all the concerned documents (complete SDLC documents) are kept at shared places so that same can be refer for future reference.
▪ Handling the Change Requests in an Onshore-Offshore model.
▪ To document each section of the SDLC in standard project document templates and communicate task progress and status to the project lead.