Niranjan Devineni

Roles and Responsibilities

• Handled access requests, incidents, and service tickets via ServiceNow, ensuring SLA compliance and proper documentation.
• Worked on Active Directory (AD) tasks such as user/group management, password resets, group policy updates, and OU management.
• Implemented and supported Single Sign-On (SSO) and Multi-Factor Authentication (MFA) solutions across enterprise applications to enhance security and user experience.
• Administered user lifecycle management (Joiner, Mover, Leaver) using SailPoint IdentityIQ and Okta, ensuring timely provisioning and deprovisioning of access.
• Monitored and analyzed security logs and alerts using Splunk to detect suspicious activities and support incident response.
• Collaborated with security, compliance, and infrastructure teams to implement IAM controls and improve organizational security posture.
• Implemented Role-Based Access Control (RBAC) and conducted access reviews to enforce least privilege, while integrating enterprise applications with IAM tools using SAML, OAuth, and OIDC for secure authentication and authorization.
• Supported Identity Governance and Administration (IGA) processes including certification campaigns, segregation of duties (SoD), and policy enforcement via SailPoint IdentityIQ.
• Configured and managed Mimecast to detect and block phishing, spam, and malicious email threats.
• Ensured compliance with ISO 27001 and GDPR by implementing access controls, conducting audits, and enforcing data protection and privacy policies.
  

Roles and Responsibilities

• Provided L2 support for Microsoft Azure operations, including user access management, RBAC assignments, and troubleshooting access-related issues.
• Managed user and group administration in Active Directory, including account provisioning, password resets, group policy updates, and OU management.
• Administered privileged access management using CyberArk, including account onboarding, password rotation, and access requests.
• Handled incident, request, and change tickets via ServiceNow, ensuring SLA compliance and timely resolution.
• Supported identity and access management processes in Okta, including SSO, MFA, and application access provisioning.
• Monitored and analyzed security logs and system alerts using Splunk for incident detection and troubleshooting.
• Managed and troubleshot network services including DNS and DHCP to ensure network connectivity and availability.
• Investigated and resolved authentication issues, access failures, and system alerts across cloud and on-prem environments.
• Performed root cause analysis (RCA) for recurring incidents and implemented preventive measures.
• Collaborated with L3 teams and stakeholders for complex issue resolution and system improvements.
• Maintained documentation, SOPs, and knowledge base articles for support processes and troubleshooting steps.