Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Hobbies and Interests
Personal Information
Core Role And Responsibilities
Timeline
Generic

Deviparna Sharma

Hyderabad

Summary

Results-driven Software Testing Management Lead with 14+ years of experience in software testing management and IT leadership. Proven expertise in driving high-performance teams, enhancing product quality, and ensuring timely delivery through effective database testing, automation testing, and quality assurance methodologies. Strong background in team management, leadership, and problem-solving, with a focus on collaboration, continuous improvement, and delivering projects on time and within budget.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Sr. Lead SDET

HCLTech Pvt Ltd
Hyderabad
02.2025 - Current
  • Conducted database testing for telecommunications client by leading a team of QA engineers.
  • Collaborated effectively with clients and onshore teams to define business requirements.
  • Created detailed test plans by interpreting specifications outlined in user stories.
  • Maintained quality standards through review of team members' test scenarios and cases.
  • Coordinated with developers to evaluate code compliance and address discrepancies.
  • Recommended adjustments for SQL queries prior to the start of testing activities.
  • Partnered with product owners to enhance requirements and modify user stories accordingly.
  • Promoted talent development via coaching, performance evaluation, and feedback delivery.

QA Manager

SmarTek21 Pvt. Ltd
Pune
03.2017 - 02.2025
  • Led team of QA engineers in database testing for telecommunications client.
  • Interacted with clients and onshore team to clarify business requirements and allocate tasks.
  • Explained specifications from user stories to team members and prepared comprehensive test plans.
  • Reviewed test scenarios and cases to ensure quality and compliance with requirements.
  • Evaluated code quality, collaborating with developers on discrepancies with requirements.
  • Assessed SQL queries, providing suggestions before testing commenced.
  • Collaborated with product owner to gather requirements, updating user stories accordingly.
  • Coached team members, monitored performance, and provided constructive feedback.

Trainer

Convergys India Services Pvt. Ltd.
Pune
10.2015 - 03.2017
  • Developed and validated training curriculum and related documentation.
  • Provided training on processes and soft skills to enhance participant capabilities.
  • Managed on-the-job training for multiple batches, ensuring effective knowledge transfer.
  • Monitored monthly targets for first contact resolution, average handling time, net promoter score, customer satisfaction, net training performance, and net hiring rate.

Quality Evaluator

Convergys India Services Pvt. Ltd.
Pune
07.2013 - 10.2015
  • Analyzed calls and recorded feedback for performance enhancement.
  • Organized team sessions to share feedback and relevant process updates.
  • Led calibration activities for operations and training teams to maintain operational effectiveness.

OJT Lead/ Senior SME

Convergys India Services Pvt. Ltd.
Pune
05.2008 - 07.2013
  • Managed team of 15 to 20 frontline employees, driving high performance and engagement.
  • Collaborated with cross-functional teams to refine service delivery strategies.
  • Provided subject matter expertise in meetings with senior leadership on opportunities and challenges.

Education

PGDM - IT Projects Management (Hybrid)

Welingkar Institute of Management
Mumbai
12.2024

B.A. - Economics

Lady Keane College
Shillong
12.2008

HSSC -

Lady Keane College
Shillong
12.2005

SSC -

Queenie High School
Shillong
12.2003

Skills

  • Fast-paced environment adaptability
  • Team leadership
  • Software testing
  • Training and mentoring
  • Team collaboration
  • Change management
  • SQL querying
  • Product quality enhancement
  • Customer communication
  • Staff cooperation
  • Scrum process
  • Agile and scrum methodologies
  • Database testing

Certification

  • Completed ISTQB (International Software Testing Qualifications Board) certification
  • Certified Six Sigma Black Belt (SSBBC)
  • Certified Six Sigma Green Belt (SSGBC)
  • Completed a certification in Training and Development
  • Completed a training course in Agile Fundamentals, including Scrum and Kanban
  • Completed Oracle SQL certification course

Accomplishments

  • In the management role, I controlled unplanned absenteeism while fostering a high-performance culture, awarded at the country level by the India head and the site director
  • Received numerous client appreciations for an outstanding performance while managing the QA team
  • I received numerous client appreciations
  • The Quality Team received the award for the best team across sites

Hobbies and Interests

  • Singing
  • Listening to music
  • Dancing
  • Travelling

Personal Information

Date of Birth: 2nd Nov 1987

Core Role And Responsibilities

  • Quality Assurance Management
  • IT Service Delivery
  • Team Development & Engagement
  • Customer Success
  • Operations Management
  • Training & Development

Timeline

Sr. Lead SDET

HCLTech Pvt Ltd
02.2025 - Current

QA Manager

SmarTek21 Pvt. Ltd
03.2017 - 02.2025

Trainer

Convergys India Services Pvt. Ltd.
10.2015 - 03.2017

Quality Evaluator

Convergys India Services Pvt. Ltd.
07.2013 - 10.2015

OJT Lead/ Senior SME

Convergys India Services Pvt. Ltd.
05.2008 - 07.2013

PGDM - IT Projects Management (Hybrid)

Welingkar Institute of Management

B.A. - Economics

Lady Keane College

HSSC -

Lady Keane College

SSC -

Queenie High School

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