

Proven leader in customer service and technical support, with a track record of enhancing client satisfaction by 15% at Mphasis through quality assurance and effective negotiation. Excelled in cross-functional team collaboration and CRM, driving process improvements and fostering career development. Achieved significant cost savings and operational efficiency, demonstrating strong self-direction and problem-solving skills.
Quality assurance
Negotiation
Self-direction
Type support
Inbound and outbound calling
Account management
Cross-functional team collaboration
CRM
Complaint resolution
Report preparation
Basic lean six sigma