Devipriya Are
Cardiff
Summary
Knowledgeable Desired Position with background in maintaining content integrity and ensuring community guidelines are met. Proven ability to identify and address inappropriate content efficiently, contributing to safe and positive user experience. Demonstrated effective communication and critical thinking skills, ensuring adherence to policies and swift resolution of issues.
Content moderation specialist with strong analytical skills and keen attention to detail. Known for maintaining high standards and ensuring adherence to community guidelines, with focus on efficient problem-solving. Effective in team collaboration and adaptable to changing needs, reliable in achieving results. Proficient in identifying and addressing inappropriate content, maintaining platform integrity, and contributing to positive user experience.
Overview
4
4
years of professional experience
Work History
Content Moderator
Concentrix
05.2022 - 12.2023
- Policy Enforcement
- Identify patterns of harmful content (spam, fake news, violent material)
- Apply platform-specific guidelines (e.g., hate speech, misinformation, graphic content).
- Escalate complex cases to senior moderators or policy team
Content Moderator
Wipro
11.2019 - 12.2021
- Decision Making Skills
- Ability to quickly assess and make judgment calls on flagged content.
- Applying moderation policies consistently while handling gray areas.
- Emotional Intelligence
- Managing personal stress while reviewing potentially disturbing content.
- Supporting teammates who may struggle with exposure to harmful material.
- Adaptability and Problem Solving
- Adapting to frequent policy updates and platform changes.
- Finding solutions when policies are unclear or need interpretation.
Education
Masters in Business Administration - undefined
Cardiff Metropolitan University
Cardiff05.2024
Bachelor Of Commerce - Commerce
St Anns College For Woman
Hyderabad 2019
Skills
- Languages: Apex, SOQL, SOSL
- Salesforce Developer Tools: Visual Studio Code, Salesforce Developer Console, Git, Salesforce CLI, Copado, Gearset, Workbench, Postman, SFDX CLI, Apex Debug Logs, SOQL Query Builder, Metadata API, Change Sets, Platform Events, and REST/SOAP APIs
- Technologies/Frameworks: Apex Enterprise Patterns, Lightning Component Framework (LWC & Aura), Trigger Handler Frameworks, Batch Apex Processing, Salesforce DX (SFDX), REST/SOAP API Integration Frameworks, Event-Driven Architecture (Platform Events & CDC)
- Advanced Excel, PowerPoint, Word
Leadership / Extracurricular
Decision-Making & Critical Thinking – Evaluated complex content cases, ensuring compliance with policies and regulations. Team Collaboration & Training – Mentored new moderators, improving policy enforcement consistency. Crisis Management – Led rapid response initiatives to remove harmful content and misinformation. Process Optimization – Enhanced moderation workflows, reducing review time and improving accuracy. Data-Driven Policy Improvements – Analyzed content trends to recommend updates to platform guidelines.
Timeline
Content Moderator
Concentrix
05.2022 - 12.2023
Content Moderator
Wipro
11.2019 - 12.2021
Masters in Business Administration - undefined
Cardiff Metropolitan University
Bachelor Of Commerce - Commerce
St Anns College For Woman
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