DEVITA ACHOM
Summary
Experienced professional with a strong background in customer handling across diverse industries including aviation, civil construction, oil & gas recruitment, and BPO sector. Demonstrated ability to assume key leadership roles and effectively manage responsibilities. Skilled in working independently and collaboratively as part of a team. Committed to delivering exceptional results and providing excellent customer service.
Overview
13
13
years of professional experience
Work History
Sr.CustomerAgent/Supervisor
AirIndia (AIATSL)
06.2012 - 05.2018
- Handled Customer grievances related to lost baggage, flight changes, missed connections, flight cancellations and other travel related services
- Taking charge and under guidance from Airport Manager in handling EK Flights ground handling by Air India in Mumbai and ensure smooth and efficient functioning of my team
- Perform routine clerical and administrative functions such as drafting correspondence, scheduling appointments, organizing and maintaining paper and electronic files, or providing information to customers
- Have worked in HR Dept
- And trained in SAP application in Accts and HR
- Certified in TRIM, Weight and Load of an Aircraft 321/320
Recruitment Consultant
MINDFIELD RESOURCES
08.2010 - 01.2012
- Company Overview: Dubai
- Sourcing, Headhunting, Screening, interviewing, advertising and Client development for engineering and technical personnel handling domestic and international assignments
- Salary Negotiations
- Pre-joining formalities/visa processing
- Specialized in recruiting various disciplines for EPC/PMCOil and Gas, Power, Energy sectors in Saudi, Qatar, Kuwait, Oman and UAE
- Dubai
HR Executive
Dolphin Steel Construction L.L.C.
06.2009 - 07.2010
- Conduct initial interview to screen the candidates and lineup the same to the concerned managers
- Coordinating and arranging interviews for the shortlisted candidates both locally and overseas
- Salary negotiations follow up on offers, acceptances and refusals
- Successfully managed high profile clients and gaining its trust in regard to confidential matters deploying high level executives from South America and Europe
Sr. Recruitment Consultant/Business Development
SOS Recruitment Services
05.2007 - 05.2009
- Company Overview: Dubai
- Based on the volume of the requirements arrange for walk-in interviews
- Independently handled the entire lifecycle of recruitment from sourcing screening, interviewing, recruiting candidates for various position across the organization
- To retain existing clients by providing an efficient and effective service at all times and to further develop a closer working relationship to gain trust and confidence to promote repeat business
- To generate all Daily and Weekly reports and furnish all the relevant documents of selected candidates, once candidate joined raised the invoice
- Attained knowledge in HR policies, procedures, hiring practices, UAE Labor Laws, Visa Procedures and regulations
- Dubai
Administrative Assistant cum HR Executive
Megamind Consultancy
01.2005 - 01.2006
- Company Overview: New Delhi
- Providing full administrative support, distributing all incoming fax, maintaining reception area all time and assisting in other administrative tasks as required
- Maintaining database of client's business cards
- Taking telephonic interviews
- Placing them in respective companies
- Training the applicants for the interviews if required
- Took part in Job fairs sponsored by CONVERGYS as a coordinator
- Taking calls for new openings we have and guiding them to go for the best openings in terms of position, package, working environment, etc
- New Delhi
Education
Multimedia course - Adobe Illustrator, Adobe Photoshop, Flash, and Premier
Arena Multimedia, Aptech
New DelhiGraduate - Arts
Delhi University
01.2004
Senior Secondary - Science
HRD Academy
Imphal01.2001
Higher Secondary - undefined
Little Flower School
Imphal01.1999
Skills
- Proficient using Microsoft Office Applications (Word, Excel, Outlook)
- Skilled at using Internet sources and search tools
Languages
English
Hindi
Manipuri
Personal Information
- Date of Birth: 04/01/84
- Nationality: Indian
- Marital Status: Married
- Visa Status: Own Visa
Achievements And Trainings
- Awarded highest incentives ever for Best Customer Service in Marks & Spencer.
- Employee of the month for 4 months continuously in Megamind Consultancy.
- Attended free workshop on HRM in practice with a focus on coaching in Dubai Knowledge Village.
- Attended Free Seminar on Talk on HRM by Professor Mick Marchington in Dubai Knowledge Village.
Timeline
Sr.CustomerAgent/Supervisor
AirIndia (AIATSL)
06.2012 - 05.2018
Recruitment Consultant
MINDFIELD RESOURCES
08.2010 - 01.2012
HR Executive
Dolphin Steel Construction L.L.C.
06.2009 - 07.2010
Sr. Recruitment Consultant/Business Development
SOS Recruitment Services
05.2007 - 05.2009
Administrative Assistant cum HR Executive
Megamind Consultancy
01.2005 - 01.2006
Multimedia course - Adobe Illustrator, Adobe Photoshop, Flash, and Premier
Arena Multimedia, Aptech
Graduate - Arts
Delhi University
Senior Secondary - Science
HRD Academy
Higher Secondary - undefined
Little Flower School
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