Hubspot
Devjeet Sharma
Sr. Sales Manager
faridabad,Haryana
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Adept individual with more than 10 years working as Manager for $10+ million revenue-generating business. Determined and experienced in mentoring and challenging team members to meet and exceed company goals.
Overview
17
17
years of professional experience
3
3
years of post-secondary education
Work History
Sr. Manager Sales and Customer Service
ELI Research India Pvt Limited
Faridabad
08.2012 - 04.2023
- Implementing systems, migrating systems to upgraded versions to achieve maximum efficiency in various operation, spearheading process improvement initiatives.
- Managed large-scale team and projects, introduced new systems, tools, and processes to achieve challenging objectives.
- Identified cost improvement changes and cost savings plans to increase company savings.
- Establishes and manages internal KPIs and SLAs to support client and business needs.
- Provided strong leadership to enhance team productivity and morale.
- Gained extensive knowledge in data entry, analysis and reporting.
- Skilled in call center operations, handling call, chats and emails on various software like Vici dial; Zen desk, Kayako, Snap engage and Hubspot.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Lead a sales team with the annual revenue generating of $12 million annually.
- Highly effective ROI for the company
- Representing the company at National Sports Collectors Convention (Chicago, Ohio 2017-2020) events in the US and helped generating revenue and future sales opportunities.
- Started outside sales team which resulted in 15% growth of customer base and 35% growth in revenues from cross sell activities.
- Preparing P/L report for the company on Monthly / Quarterly / Yearly basis to focus on areas requiring special efforts.
Senior Analyst
E4E Business Solutions Private Limited,
Noida
02.2010 - 08.2012
- Handling the auditing of quality management system, reporting non-conformances, identifying root causes and effectively implementing corrective actions
- Preparing reports representing process quality, improvements areas, Pareto analysis, etc.
- Tracking performances and highlighting the areas of improvements, facilitating & imparting training and monitoring t the improvements on a continuous basis.
- Assessing the customer feedback, evaluating areas of improvements & providing critical feedback to the associates on improvements and achieving higher customer satisfaction matrices.
- Conceptualizing & developing training and development initiatives for improved productivity, building capability and quality enhancement.
- Identifying training needs across levels through mapping of skills required for different roles and analysis of the existing level of competencies.
Quality Analyst
Globerian India Private Limited,
New Delhi
11.2005 - 02.2010
- Monitoring calls and providing coaching and feedback
- Identifying improvement areas and training needs of the agents,
- Organize continuous feedback sessions for my team to sensitize them to important quality parameters.
- Attending weekly and monthly meeting with operation and training department and worked on the reports.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Developed and maintained quality assurance procedure documentation.
- Led process improvement projects to help operations meet and exceed quality standards and reduce costs.
- Analyzed quality and performance data to support operational decision-making.
Education
Bachelor of Commerce -
PG DAV
DELHI 04.2000 - 04.2003
Skills
Sales and service-oriented
Timeline
Sr. Manager Sales and Customer Service
ELI Research India Pvt Limited
08.2012 - 04.2023
Senior Analyst
E4E Business Solutions Private Limited,
02.2010 - 08.2012
Quality Analyst
Globerian India Private Limited,
11.2005 - 02.2010
Bachelor of Commerce -
PG DAV
04.2000 - 04.2003
Software
SnapEngage
Zendesk
Introduction to Data Science
Personal Dossier
Date of Birth : 8th February 1984
Address : JC14 first floor VIP floors Sector 81 Faridabad
Passport : US Visa (multiple entries).
REFERENCES AVAILABLE UPON REQUEST
Date :
Place :
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