Cooking
Devjyoti Bhattacharjee
Delhi
Summary
Over 7+ years of professional experience in an ecommerce startup. Comfortably working with cross functional in-house teams and third-party vendors to drive projects and deliver on metrics while improvising. Driven projects where we have seen goodness up to 30% of cost reduction. Risk identification and prevention along with process improvements. Ex founder and business owner of first ever music themed cafe where I grew my food business from scratch to INR 40 lakhs+ in revenue through innovative marketing techniques and consumer connect strategies.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Business Operations Manager
Swiggy
05.2020 - Current
- Managing daily operations for 500+ cities for Swiggy
- Liaising with city teams, finance team and business team daily to unlock blockers and get things going
- Project managing central initiatives and driving them end to tend as per project scopes
- Driving adoptions for new products on ground to deliver business goals along with improvement suggestions
- Responsible for keeping the metrics below the monthly targets at a cluster and overall level and have been constantly overachieving it MoM
- Coordination with third party vendors to deliver on the metrics and targets while maintaining relationships
- Financial management for these cities on a weekly basis worth ~75 lakhs
- Tracking and improving NPS, driving projects and scaling them up as per the results
- Festive planning at a city level, rolling out processes and communications to the delivery partners for effective logins and to maintain serviceability
- Comfortable in analyzing raw data into actionable insights using SQL, Excel and Google Sheets.
Business Operations Manager (Pod Leader)
Swiggy
08.2018 - 04.2020
- Business POC managing MP and East cluster, a total of 42 cities, responsible for scaling business, increasing OPD and conversions, driving projects, streamlining operations, and executing marketing activities both in app and offline
- Driving growth initiative projects to increase business in these cities by converting raw data into actionable insights
- Working with multiple stakeholders and departments to develop, tweak, and implement processes thereby resolving roadblocks and challenges
- Scaling city operations and orders while ensuring performance metrics don't take a hit
- Focusing on unit economics of my cities, measures to bring it down, which ensures profitability
- Understanding competitor offerings and implementing changes that will affect our business in a positive manner.
Expansion Lead
Swiggy
04.2018 - 08.2018
- Worked with a team of 6 for demography study and business strategy for new city launches
- Planning and executing the city launches with best-in-class restaurant supply with limited resources and time
- Strong problem-solving skills to identify the issue and propose solutions to resolve them
- Strong focus on sales, business development, operations, and marketing
- Setting up and managing sales and vendor management team in the cities
- Restaurant Health Index analysis, action plan and executing it for best customer experience
- Executed Pre-launch and post-launch BTL activities as per the budgets allocated
- Enabling digital marketing campaigns and in app merchandising properties for better marketing
- Managed operations up to 700 orders a day in a week’s time
- Handing over the city’s operation and business to the local city team.
Vendor Manager
Swiggy
04.2016 - 06.2017
- Providing solutions pertaining to vendor portfolio
- Reduced business risks and improved services by negotiating with partners
- Commendation on reaching 100% in terms of automated orders and pay by system value
- The only one to reach and maintain an average of 91% order acceptance rate and kept other metrics below thresholds
- Managed projects like Just in time, Geo fencing and Packing Charge which helped reduce the SLA and provide better customer experience.
Business Owner
Cafe Salsa Rock
09.2013 - 03.2016
- Recruited, trained, managed all operational activities and managed a team of 7 employees while averaging 800- 900 orders in a month
- Created a loyal consumer base of more than 1700 customers through effective marketing and improved in- house customer experience
- Researched and analysed market and offered innovating pricing menu which improved revenue by 15%
- Compared multiple quotations, negotiated with suppliers for the best deals and managed inventories
- Managed multiple vendors/suppliers for economical and fresh procurement.
Education
Strategic Operations Management And Supply Chain Analytics -
IIM-L
Lucknow 03.2022 - 12.2022
Bachelor of Business Management (I.B) - undefined
Indira College of Commerce and Science
05.2010 - 05.2013
Skills
Leadership, Self-Motivated, Quick Learner, Communication
Operations management
Business planning
Relationship building and management
Strategic planning
Business workflows
Project Management
Interests
Road trips
Music
New age Farming
Timeline
Strategic Operations Management And Supply Chain Analytics -
IIM-L
03.2022 - 12.2022
Business Operations Manager
Swiggy
05.2020 - Current
Business Operations Manager (Pod Leader)
Swiggy
08.2018 - 04.2020
Expansion Lead
Swiggy
04.2018 - 08.2018
Vendor Manager
Swiggy
04.2016 - 06.2017
Business Owner
Cafe Salsa Rock
09.2013 - 03.2016
Bachelor of Business Management (I.B) - undefined
Indira College of Commerce and Science
05.2010 - 05.2013