Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Devjyoti Bhattacharjee

Devjyoti Bhattacharjee

Delhi

Summary

Over 7+ years of professional experience in an ecommerce startup. Comfortably working with cross functional in-house teams and third-party vendors to drive projects and deliver on metrics while improvising. Driven projects where we have seen goodness up to 30% of cost reduction. Risk identification and prevention along with process improvements. Ex founder and business owner of first ever music themed cafe where I grew my food business from scratch to INR 40 lakhs+ in revenue through innovative marketing techniques and consumer connect strategies.

Overview

10
10
years of professional experience
4
4
years of post-secondary education
1
1
Language

Work History

Business Operations Manager

Swiggy
05.2020 - Current
  • Managing daily operations for 500+ cities for Swiggy
  • Liaising with city teams, finance team and business team daily to unlock blockers and get things going
  • Project managing central initiatives and driving them end to tend as per project scopes
  • Driving adoptions for new products on ground to deliver business goals along with improvement suggestions
  • Responsible for keeping the metrics below the monthly targets at a cluster and overall level and have been constantly overachieving it MoM
  • Coordination with third party vendors to deliver on the metrics and targets while maintaining relationships
  • Financial management for these cities on a weekly basis worth ~75 lakhs
  • Tracking and improving NPS, driving projects and scaling them up as per the results
  • Festive planning at a city level, rolling out processes and communications to the delivery partners for effective logins and to maintain serviceability
  • Comfortable in analyzing raw data into actionable insights using SQL, Excel and Google Sheets.

Business Operations Manager (Pod Leader)

Swiggy
08.2018 - 04.2020
  • Business POC managing MP and East cluster, a total of 42 cities, responsible for scaling business, increasing OPD and conversions, driving projects, streamlining operations, and executing marketing activities both in app and offline
  • Driving growth initiative projects to increase business in these cities by converting raw data into actionable insights
  • Working with multiple stakeholders and departments to develop, tweak, and implement processes thereby resolving roadblocks and challenges
  • Scaling city operations and orders while ensuring performance metrics don't take a hit
  • Focusing on unit economics of my cities, measures to bring it down, which ensures profitability
  • Understanding competitor offerings and implementing changes that will affect our business in a positive manner.

Expansion Lead

Swiggy
04.2018 - 08.2018
  • Worked with a team of 6 for demography study and business strategy for new city launches
  • Planning and executing the city launches with best-in-class restaurant supply with limited resources and time
  • Strong problem-solving skills to identify the issue and propose solutions to resolve them
  • Strong focus on sales, business development, operations, and marketing
  • Setting up and managing sales and vendor management team in the cities
  • Restaurant Health Index analysis, action plan and executing it for best customer experience
  • Executed Pre-launch and post-launch BTL activities as per the budgets allocated
  • Enabling digital marketing campaigns and in app merchandising properties for better marketing
  • Managed operations up to 700 orders a day in a week’s time
  • Handing over the city’s operation and business to the local city team.

Vendor Manager

Swiggy
04.2016 - 06.2017
  • Providing solutions pertaining to vendor portfolio
  • Reduced business risks and improved services by negotiating with partners
  • Commendation on reaching 100% in terms of automated orders and pay by system value
  • The only one to reach and maintain an average of 91% order acceptance rate and kept other metrics below thresholds
  • Managed projects like Just in time, Geo fencing and Packing Charge which helped reduce the SLA and provide better customer experience.

Business Owner

Cafe Salsa Rock
09.2013 - 03.2016
  • Recruited, trained, managed all operational activities and managed a team of 7 employees while averaging 800- 900 orders in a month
  • Created a loyal consumer base of more than 1700 customers through effective marketing and improved in- house customer experience
  • Researched and analysed market and offered innovating pricing menu which improved revenue by 15%
  • Compared multiple quotations, negotiated with suppliers for the best deals and managed inventories
  • Managed multiple vendors/suppliers for economical and fresh procurement.

Education

Strategic Operations Management And Supply Chain Analytics -

IIM-L
Lucknow
03.2022 - 12.2022

Bachelor of Business Management (I.B) - undefined

Indira College of Commerce and Science
05.2010 - 05.2013

Skills

Leadership, Self-Motivated, Quick Learner, Communicationundefined

Interests

Cooking

Road trips

Music

New age Farming

Timeline

Strategic Operations Management And Supply Chain Analytics -

IIM-L
03.2022 - 12.2022

Business Operations Manager

Swiggy
05.2020 - Current

Business Operations Manager (Pod Leader)

Swiggy
08.2018 - 04.2020

Expansion Lead

Swiggy
04.2018 - 08.2018

Vendor Manager

Swiggy
04.2016 - 06.2017

Business Owner

Cafe Salsa Rock
09.2013 - 03.2016

Bachelor of Business Management (I.B) - undefined

Indira College of Commerce and Science
05.2010 - 05.2013

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Devjyoti Bhattacharjee