DEVJYOTI CHAKRABARTY
Associate vice President (Financial Crime Operations)
Bengaluru,KA
Summary
Operations Manager with 17 years of experience in Financial Crime Operations (KYC, AML, Compliance, and Transaction Monitoring). Proven ability to lead large teams, execute strategic initiatives, and drive key business objectives within the banking sector. Expertise in managing complex projects, identifying process improvements, and optimizing operations to enhance efficiency and reduce costs. Skilled in establishing robust frameworks for processes, controls, and performance measurement to ensure high-quality outcomes. Holding an PMP and CAMS certification, with strong leadership, communication, and data management skills. Proficient in Microsoft Excel, Tableau, Power BI, leveraging data-driven insights to enhance compliance and operational excellence.
Overview
17
17
years of professional experience
2
2
years of post-secondary education
2
2
Certifications
Work History
Operations Manager
Commonwealth Bank of Australia
11.2021 - Current
- Manage large Teams for more 50+FTEs across Re-Reviews, Suspicious matter reporting and Transaction Monitoring
- Onboarding and Escalations Development and execution of strategy to achieve key business objectives in Banking involving negotiating or influencing significant matters
- Proactive identification, definition, and solving of complex problems that have an impact on the direction of the business or work effort
- Manage large complex projects with an innovative and transformation mindset to identify improvement opportunities to optimize processes and decrease costs
- Focused on developing and implementing a strong foundation of processes, systems, measurements, and controls that can help deliver high performance consistently.
Manager
Genpact India Pvt Ltd
06.2019 - 11.2021
- Handling 35+ FTE team of KYC Specialist and Case Leads and working on End-to-End reviews for the all kind of Due diligence
- Promote a collaborative culture of compliance, providing AML subject matter expertise to business and operations teams
- Analyze existing AML/KYC policies, guidelines, and procedures and assist the
- Report out the daily quality performance of the respective team to all the stakeholders via daily dashboards.
- Test and Control team to create new guidelines and procedures that are consistent with Global Regulations
- Perform gap analysis and identify KYC/AML and/or Compliance/Regulatory issues compared to the laws and regulations in force
- Adhering to the service level metrics (productivity, accuracy, timeliness), as defined for the process so as to deliver superior customer service Monitoring process and procedures are in sync with updated policies
- Participate in the design and delivery of AML training programs, large and small in scale, including coaching and mentoring
Manager
Natwest Markets
06.2018 - 06.2019
- Managed a KYC QC team, ensuring adherence to regulatory standards and internal compliance policies.
- Streamlined quality control workflows, reducing errors and improving review efficiency.
- Identified and mitigated potential compliance risks through thorough quality assurance checks.
- Tracked team KPIs, provided feedback, and implemented training programs to enhance accuracy.
- Collaborated with senior management, auditors, and regulators to ensure alignment with evolving KYC requirements.
Team Leader
Wipro Service Pvt Ltd
06.2016 - 05.2018
- Managing team of 15+ Team members of KYC Analyst and performing End-to-End KYC, Customer Identification Program (CIP) and Remediation
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed
- Ensuring that staffs are motivated, monitor and measured in line with company targets and performance standards
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Process Supervisor
Deutsche Bank Operations India
01.2013 - 06.2016
- Understanding of US Taxation Rules applicable to US Person and Non-US persons IRS Forms and Tax Forms Validation through CTI tool
- Act as SME and point of contact for multiple Jurisdiction for any escalation and queries AML and KYC policy writings reviews and continuous developments
- Being a part of Client On-Boarding Team wherein team is responsible for KYC (Know Your Customer) and CIP (Customer Identification Program)
- Financial Institutions, Corporate, Other Banks and all types of Enterprises before adoption
Senior Officer
Yes Bank
05.2011 - 11.2013
- Worked as checker in Retail Banking Operations
Assistant Manager
Axis Bank
12.2007 - 05.2011
- Supervised day-to-day operations to serve Customers and assisting them with queries
Education
Master in Business Administration - Marketing and Human Resource
IIMT Management College
07.2003 - 06.2005
Skills
Project Coordination
Data Governance Frameworks
Stakeholder Relations
Service Transition Expertise
E2E Bau Lifecycle Management
Transaction Monitoring
Customer Due Diligence Expertise
Power BI and Tableau Dashboards
Microsoft Office
Effective Communication
Certification
Project Management Professional
Awards
- Best Team Award, Commonwealth Bank of Australia, For completing SMR Project on time where all the escalated cases were reviewed within 2 months
- Gold Award and Best Team Award, Genpact, For finishing Toll gate project on time
- Employee of the Month, Deutsche Bank For completing FATCA compliant projects for Prima-Facie clients
Personal Information
Nationality: Indian
Timeline
Project Management Professional
09-2024
Operations Manager
Commonwealth Bank of Australia
11.2021 - Current
Anti Money Laundering Specialist
01-2021
Manager
Genpact India Pvt Ltd
06.2019 - 11.2021
Manager
Natwest Markets
06.2018 - 06.2019
Team Leader
Wipro Service Pvt Ltd
06.2016 - 05.2018
Process Supervisor
Deutsche Bank Operations India
01.2013 - 06.2016
Senior Officer
Yes Bank
05.2011 - 11.2013
Assistant Manager
Axis Bank
12.2007 - 05.2011
Master in Business Administration - Marketing and Human Resource
IIMT Management College
07.2003 - 06.2005