Dev Kumar Halder
Kolkata,WB
Summary
Resourceful Operations Executive with [Number] years of experience working in domestic and international positions. Hardworking professional leader skilled in both strategic planning and tactical execution. Experienced in financial management, operations, hiring and development. Talented at building collaborative partnerships and supporting employees in achieving professional success.
Overview
11
11
years of professional experience
Work History
Operational Executive OE
Bandhan Bank
New Delhi
02.2018 - Current
- Enhanced customer service quality by implementing new protocols and monitoring team performance closely.
- Championed sustainability efforts within the organization by promoting environmentally friendly practices throughout daily operations.
- Developed strong relationships with key stakeholders, fostering a culture of open communication and collaboration.
- Played a pivotal role in the transition from manual processes to automated systems for improved accuracy and efficiency.
- Led a high-performing team of professionals, instilling a culture of continuous improvement that yielded impressive results.
- Developed operational processes to help organization adapt to market change.
Relationship Officer RO
Bandhan Bank
New Delhi
02.2013 - 02.2018
- Monitored, followed-up and escalated cases to meet customer response commitments.
- Increased loan approvals by diligently assessing creditworthiness and recommending suitable lending options.
- Promoted a positive work environment through open communication, fostering collaboration among team members.
- Maintained and built close relationships with customers through regular contact and visits.
- Liaised with clients by phone, email and text messaging to meet client needs and define expectations.
- Collaborated with cross-functional teams to develop new products and services for the bank''s clientele.
Education
Bachelor of Arts - 12th
Lalgola M. Acadami
Kolkata, India03.2009
High School Diploma -
Lalgola M. Acadami
Kolkata, India03.2007
Languages
Bengali
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
English
Upper intermediate (B2)
Timeline
Operational Executive OE
Bandhan Bank
02.2018 - Current
Relationship Officer RO
Bandhan Bank
02.2013 - 02.2018
Bachelor of Arts - 12th
Lalgola M. Acadami
High School Diploma -
Lalgola M. Acadami