DEVLEENA DAS
Doha
Summary
Dynamic leader with a proven track record at Qatar Airways, adept in strategic planning and team leadership. Excelled in enhancing cabin crew welfare and morale, boosting productivity through innovative support programs. Skilled in communication and empathy, I bring a unique blend of project management and counseling to drive efficiency and team performance.
Overview
25
25
years of professional experience
Work History
Manager Welfare and Support - Cabin Services
Qatar Airways
Doha
10.2022 - Current
- Spearheaded welfare initiatives focused on the well-being of the cabin crew.
- Lead a team of Welfare and Support Officers and Specialists, and implement effective staff support programs to enhance morale and productivity.
- Collaborate with human resources and various other departments to ensure cabin crew needs and concerns are addressed efficiently.
- Develop departmental manuals and structured training programs to enhance team performance, and ensure consistent service standards.
- Design and implement innovative solutions to streamline welfare support processes and to improve effectiveness and efficiency.
- Provide counseling and professional guidance to cabin crew.
In-flight Services - Welfare and Support Specialist
Qatar Airways
Doha
08.2019 - 10.2022
Welfare and Support Officer - In-flight Services
Qatar Airways
Doha
04.2014 - 08.2019
Pre-Launch Manager
Iosis Spa and Wellness and Enrich
Mumbai
01.2013 - 12.2013
Customer Care Executive
Siemens Ltd.
Mumbai
04.2012 - 12.2012
In Flight Manager
Kingfisher Airlines
Mumbai
02.2008 - 04.2010
Flight Stewardess
Malaysia Airlines
Kuala Lumpur
09.2004 - 01.2008
Process Associate
GE Capital International Services
Gurgaon
01.2003 - 01.2004
Radio Host
RPG Cable Netcom
Kolkata
01.2000 - 01.2002
Education
Bachelor of Arts - Political Science, Psychology, English
Fergusson College
Pune, India01.2004
Higher Secondary -
South City College
Kolkata, India01.2000
Secondary Education -
BSS School
Kolkata, India01.1998
Skills
- Team leadership
- Counseling
- Strategic planning
- Communication
- Decision-making
- Problem-solving
- Project Management
Accomplishments
- Won best speaker awards in Malaysia Airlines Toast Masters Competitions and many others during college.
- Worked as freelancer anchor for various stage shows.
- Worked as part time trainer for a renowned Beauty chain in India.
- Featured in Siemens worldwide newsletter and other media events.
- Won the best crew performance award in Malaysia Airlines.
- Recognition from Qatar Airways for dedication and service during FIFA World Cup 2022.
English, Bengali, Hindi
Advanced, Advanced, Advanced
Personal Information
- Date of Birth: 03/23/82
- Nationality: Indian
Certificates Courses
- Certification Courses from Harvard Manage Mentor program of Qatar Airways for Team Management, Crisis Management, Decision Making etc.
- Diploma in Tourism and Hospitality Management.
Languages
English
First Language
Hindi
Proficient (C2)
C2
Bengali
Proficient (C2)
C2
References
References available upon request.
Timeline
Manager Welfare and Support - Cabin Services
Qatar Airways
10.2022 - Current
In-flight Services - Welfare and Support Specialist
Qatar Airways
08.2019 - 10.2022
Welfare and Support Officer - In-flight Services
Qatar Airways
04.2014 - 08.2019
Pre-Launch Manager
Iosis Spa and Wellness and Enrich
01.2013 - 12.2013
Customer Care Executive
Siemens Ltd.
04.2012 - 12.2012
In Flight Manager
Kingfisher Airlines
02.2008 - 04.2010
Flight Stewardess
Malaysia Airlines
09.2004 - 01.2008
Process Associate
GE Capital International Services
01.2003 - 01.2004
Radio Host
RPG Cable Netcom
01.2000 - 01.2002
Bachelor of Arts - Political Science, Psychology, English
Fergusson College
Higher Secondary -
South City College
Secondary Education -
BSS School