Devo Chaudhari

• Responsible for handling daily banquet operations with a total event space of 30,000 sq. FT area.
• Establish a special value proposition for corporate accounts while arranging key events, high-impact meetings, and facilitations.
• Implement cost-saving initiatives in ongoing events to enhance the overall competence of the hotel business.
• Set and implement uncompromising hospitality service norms and brand standards in major events (corporate and social).
• Achieve event success by managing the Profit & Loss event accounts and training a team of 15 personnel.
• Handle a wide range of events (on-site and off-site) from planning, coordination, until successful execution.

• Responsible for handling daily restaurant operations with a total cover of 190 covers.
• Ensuring guest delight and exceeding their expectations.
• Taking training for staff to enhance the guest experience.
• Maintain a healthy work environment space for all staff.
• Maintain a high score of guest experience on Medallia.

• Responsible for handling daily event operations with a total event space of 36,800 sq. FT area.
• Detail the event with the guest in liaising with catering sales.
• Maintaining a high standard of cleaning and sanitizing.
• The operation cost of food and beverage should be reduced.
• Motivating and training the staff by taking briefings and working closely with them.
• Planning for ODC, and executing them.
• Executing the monthly closing process for banquets.

• Ensuring the successful and smooth events operation.
• Establish a special value proposition for corporate accounts while arranging key events, high-impact meetings, and facilitations.
• Set and implement uncompromising hospitality service norms and brand standards in major events (corporate and social).
• Play a vital role in improving the hotel’s quality of service delivery, and ensuring the proper SOP implementation in all departments.

• Handling operations of in-room dining service.
• Guest Relations Handling complaints and receiving feedback from guests.
• Ensuring guest delight and exceeding their expectations.
• Contributed to the achievement of the highest-ever sales in a day since the opening of the In-Room Dining.
• Worked with the team to achieve excellent guest feedback on multiple platforms.

• Responsible for training staff and preparing the training calendar/training actualization.
• Supervising the shift to ensure smooth functioning.
• Handling the cashiering.
• Promoting the upcoming events among walk-in guests.
• Responsible for preparing the daily sales reports.
• Assisting the restaurant manager in preparing food cost and beverage cost reports.

• Responsible for handling daily event operations, with a total event space of 15,000 sq. FT area.
• Supervising the operations & ensuring maximum client satisfaction and understanding their requirements.
• Handling operational functions, like pre-shift staff briefings, creating the duty roster, and shift management.
• Imparting appropriate training on service excellence and teamwork.

• Responsible for interacting with guests and taking orders for food and beverages.
• Recommending wines to guests to pair with the cuisine.
• Checking guest satisfaction

Responsible for interacting with guests and taking orders for food and beverages.

Recommending wines to guests to pair with the cuisine.

Checking guest satisfaction

Settlement of bills

Taking care of a distinguished wine cellar and bar inventory.