Summary
Overview
Work History
Education
Skills
Websites
Hobbies and Interests
Volunteer Experience
Languages
Accomplishments
Timeline
Generic

DEVOJYOTI CHAKRABORTY

Gurgaon

Summary

Dedicated Administrative professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

6
6
years of professional experience

Work History

Senior Associate

WNS GLOBAL SERVICES PVT LTD.
Gurgaon
02.2022 - Current
  • Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Coordinated and scheduled travel arrangements and completed expense reports for travel reimbursement.
  • Handled sensitive information carefully, maintaining confidentiality and compliance with relevant laws and policies.
  • Assisted in the preparation of presentations, reports and other documents as needed.
  • Coordinated the purchase order process from initiation through delivery and payment.
  • Followed up regularly with clients after closing to ensure satisfaction with the purchase experience.
  • Generated purchase orders based on approved requisitions while verifying pricing and quantity discounts are applied correctly.
  • Resolved customer inquiries promptly while adhering to service level agreements.
  • Provided direction and guidance to junior associates on complex tasks.
  • Managed team resources, including assigning tasks, monitoring progress, and ensuring deadlines were met.

Administrative Assistant

Webhelp India Pvt Ltd
Gurgaon
01.2020 - 01.2022
  • Coordinated business travel arrangements, including itineraries and accommodations, to support seamless operations.
  • Managed expense filing and claims processing, ensuring accurate documentation and timely submissions.
  • Handled confidential documents in an organised fashion according to established protocol.
  • Scheduled appointments between clients and customers and internal staff members.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Reduced financial discrepancies by accurately analysing and managing customer orders and invoices for various Fortune 500 companies.
  • Organised periodic meetings with vendors and suppliers to discuss business objectives.
  • Managed relationships with key suppliers by regularly communicating updates about pricing changes or new products.
  • Prepared and processed purchase orders for supplies, equipment and services.
  • Developed procedures for procurement operations activities such as requisition processing, order fulfilment, invoice reconciliation, and vendor onboarding.
  • Coordinated with other departments during the onboarding process.

Brand Consultant

The Times of India
Gurgaon
01.2019 - 12.2019
  • Maintained relationships with external vendors, including design agencies, media buyers, and printers.
  • Developed brand positioning strategies and messaging to support the launch of new products.
  • Generated reports on brand performance metrics such as reach, engagement rate, and sentiment analysis.
  • Created content across multiple channels, including website copy, blog posts, email campaigns, and social media posts.
  • Sourced images, videos, and illustrations for use in various digital assets and print materials..
  • Strengthened branding initiatives by coordinating annual events to maximise outreach.
  • Collected and reported on customer demographics, preferences, and buying habits to help marketing teams target strategies.
  • Tracked communications strategies, advertising campaigns and marketing approaches to measure successes and failures.

Client Servicing

Deepali Designs & Exhibits
  • Company Overview: My role involves meticulous planning, logistics coordination, and on-site management to ensure events exceed expectations. Additionally, I prioritize client satisfaction by understanding their vision, providing personalized support, and maintaining clear communication throughout the process with 90% efficiency.
  • Daily task includes: Increased work efficiency by 70% for client meetings, supervising events operation, liaising with internal teams for specific project
  • My role involves meticulous planning, logistics coordination, and on-site management to ensure events exceed expectations. Additionally, I prioritize client satisfaction by understanding their vision, providing personalized support, and maintaining clear communication throughout the process with 90% efficiency.

Education

PGDM - Digital marketing and Public relation

UpGrad and MICA
01.2022

PGDM - Event management and Corporate Communication

AIMC
01.2018

B.A. - Mass Communication and Journalism

West Bengal State University
01.2017

Degree and Field of Study -

Don Bosco School for Higher Secondary Education
01.2013

Skills

  • Meeting coordination
  • Travel arrangements
  • Expense management
  • Purchase order processing
  • Presentation preparation
  • Client relationship management
  • Event planning
  • Project coordination
  • Schedule management
  • Time management
  • Training and mentoring
  • Vendor communication
  • Mail distribution
  • Project management
  • Calendaring
  • Business operations support
  • Office management

Hobbies and Interests

  • Singing
  • Dancing
  • Traveling
  • Videography

Volunteer Experience

WNS Global Services Pvt Ltd, WCF Volunteer, 01/01/22, Present, During my volunteer work educating the underprivileged, I dedicated myself to empowering individuals with knowledge and skills, irrespective of their socio-economic background. By providing education and mentorship to the young kids. By volunteering, I not only contributed to the personal development of individuals but also played a part in building stronger, more resilient communities as a part of CSR activity.

Languages

  • English, Professional
  • Bengali, Proficient
  • Hindi, Conversational

Accomplishments

Received multiple appreciations from stakeholders, clients and recognised globally for outperforming in business operations

Timeline

Senior Associate

WNS GLOBAL SERVICES PVT LTD.
02.2022 - Current

Administrative Assistant

Webhelp India Pvt Ltd
01.2020 - 01.2022

Brand Consultant

The Times of India
01.2019 - 12.2019

Client Servicing

Deepali Designs & Exhibits

PGDM - Digital marketing and Public relation

UpGrad and MICA

PGDM - Event management and Corporate Communication

AIMC

B.A. - Mass Communication and Journalism

West Bengal State University

Degree and Field of Study -

Don Bosco School for Higher Secondary Education

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