Devon Mullins
Connersville
Summary
Dynamic Assistant Manager and Loan Officer at Whitewater Regional Federal Credit Union, skilled in loan processing and customer relations. Proven track record of enhancing team performance and exceeding customer satisfaction through effective communication and problem resolution. Adept at credit evaluation and compliance review, fostering strong client relationships to drive business growth.
Overview
4
4
years of professional experience
Work History
Assistant Manager/Loan Officer
Whitewater Regional Federal Credit Union
Connersville
05.2021 - Current
- Assisted members with account inquiries and transaction processing.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Identified needs of customers promptly and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Evaluated loan applications for accuracy and completeness.
- Assisted clients in understanding loan products and terms.
- Conducted credit assessments to determine eligibility for loans.
- Maintained accurate records of client interactions and transactions.
- Educated clients on financial options and repayment plans.
- Educated customers on variety of loan products and available credit options to promote valuable decision-making.
- Developed and maintained relationships with potential customers to increase loan business.
- Recommended loan approvals and denials based on customer loan application reviews.
- Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.
- Reviewed credit histories, income statements, and other financial information of loan applicants.
- Approved or denied loan applications based on established guidelines.
- Performed daily maintenance of loan applicant database.
- Provided customer service support throughout the entire process from application through closing.
- Collected past due loans, keeping credit and collateral exceptions within policy ranges.
- Performed quality assurance reviews on all closed loans for compliance purposes.
Education
High School Diploma -
Walhalla High School
South Carolina07-1992
Skills
- Loan processing
- Team collaboration
- Time management
- Attention to detail
- Effective communication
- Problem resolution
- Customer onboarding
- Credit evaluation
- Compliance review
- Customer engagement
- Customer relations
- Verbal and written communication
- Policy enforcement
- Customer service
- Customer service and satisfaction
- Money handling
- Compliance
- Staff supervision
- Loan evaluation
- Record maintenance
- Problem solving
Timeline
Assistant Manager/Loan Officer
Whitewater Regional Federal Credit Union
05.2021 - Current
High School Diploma -
Walhalla High School
Similar Profiles
Thomas O'HartThomas O'Hart
Call Center Representative at Regional Federal Credit UnionCall Center Representative at Regional Federal Credit Union
Jason McPheeJason McPhee
Assistant Vice President (AVP) of Strategic Partnerships and University Relations at Aggieland Credit Union | Greater Texas Federal Credit UnionAssistant Vice President (AVP) of Strategic Partnerships and University Relations at Aggieland Credit Union | Greater Texas Federal Credit Union
Alexandria SanchezAlexandria Sanchez
Loan Funder/Loan Processor at Credit Human Federal Credit UnionLoan Funder/Loan Processor at Credit Human Federal Credit Union
Josiah VanmeterJosiah Vanmeter
Plumbing Manager at Bassett ServicesPlumbing Manager at Bassett Services
Tyee MorrisTyee Morris
Volunteer at Community Clean Up, Roberts ParkVolunteer at Community Clean Up, Roberts Park