Devonna Craig
Indianapolis
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
16
16
years of professional experience
2002
2002
years of post-secondary education
Work History
Customer Service Representative
Spectrum Business
Indianapolis
04.2019 - Current
- Assisted customers with account inquiries and service issues.
- Resolved customer complaints through effective communication and problem-solving.
- Processed service orders and changes in the customer management system.
Customer Care Representative
Eskenazi Hospital
Indianapolis
11.2009 - 01.2019
- Assisted patients with appointment scheduling and registration processes.
- Responded to inquiries regarding services and patient care options.
- Collaborated with healthcare teams to ensure timely patient support.
- Educated patients on hospital policies and procedures effectively.
- Handled sensitive information with confidentiality and professionalism.
- Resolved patient complaints by providing empathetic support and solutions.
Education
Diploma
Hobart , INSkills
- Customer management
- Conflict resolution
- Service order processing
- Complaint handling
Timeline
Customer Service Representative
Spectrum Business
04.2019 - Current
Customer Care Representative
Eskenazi Hospital
11.2009 - 01.2019
Diploma