Devraj Mahawar

• Managed agent bookings via calls, Skype, chat, Teams, and WhatsApp for travel across North America, Asia, Africa, and other regions.
• Provided frontline support and maintained strong relationships with B2B and B2C travel agents, resolving queries professionally.
• Conducted training sessions for new and existing team members on GDS systems and processes.
• Monitored pending waiver cases with airlines via calls and emails to ensure timely resolution.
• Handled all GDS ticket requests and ensured accuracy before issuance.
• Processed refunds and reissues in compliance with established timelines and SLAs.
• Verified fares and payment details prior to ticket issuance to ensure correctness.
• Managed and escalated GDS issues to the lead as required.
• Completed all group ticketing requests within agreed SLA timelines.
• Reported fare errors in GDS or travel management software/platform immediately to the team lead or manager.
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· Operated on Amadeus, Sabre, Worldspan, and Galileo GDS systems for ticketing and reservations.

· Supervised ticketing processes for international clients, focusing on the UK market.

· Ensured accuracy and efficiency in all ticketing and booking operations.

· Handled fare verification, ticket issuance, and reissue processes to meet client requirements.

· Managed international bookings using Sabre, Amadeus, Galileo, and Worldspan GDS systems.

· Assisted clients with all travel-related queries and ticketing processes, including issuance, reissue, refund, voiding, and cancellations.

· Ensured accuracy and efficiency in ticketing operations while providing excellent customer support.

· Handled ticket issuance, exchanges, and refunds for the Asia-Pacific (APAC) region.

· Ensured accuracy and compliance with airline policies during all ticketing operations.

· Supported the APAC point of sale with efficient and timely processing of travel bookings.