Dev Raj
Sr. Manager Security And Loss Prevention
Gurgaon,Haryana
Summary
Seasoned Supply Chain Security and Operations Leader with over 25 years of comprehensive experience, including 11 years specializing in Supply Chain Loss Prevention at Amazon. Demonstrated success in implementing risk management strategies and loss prevention initiatives across complex business environments.
Overview
24
24
years of professional experience
5
5
Certifications
Work History
Global Principal Program Manager, Ops, Security & Loss Prevention
Amazon
Gurgaon
05.2015 - 01.2026
- Leading the development and execution of security and loss prevention programs, ensuring the safety and protection of Amazon's assets.
- Member of the Global Supply Chain Security leadership team, overseeing security and resilience across Amazon’s middle-mile transit and in-facility loss prevention.
- Develop and implement enterprise-wide auditor training programs, ensuring standardization across internal and external teams.
- Spearhead end-to-end supply chain security audit programs, including enhancement of audit tools, metrics dashboards, and reporting mechanisms.
- Direct a global team of field Loss prevention auditors, managing vendor site assessments and compliance protocols.
- Design and execute risk assessment strategies, providing data-driven recommendations for security enhancement across supplier networks.
- Establish standardized security protocols and maintain continuous communication with stakeholders and suppliers.
- Drive data-driven analysis of security performance metrics to identify trends and improve preventive controls and incident response.
- Partner with cross-functional teams to integrate innovative security solutions within business operations.
- Establish and maintain relationships with local law enforcement and regulatory agencies to enhance security measures and response capabilities.
- Conducts internal investigations and collaborates with HR and legal teams to address and mitigate security incidents.
- Key achievements (Amazon)
- Designed and deployed large-scale loss prevention and theft control programs across multi-site operations, delivering $80K savings within 6 months through proactive risk identification and process controls.
Site Security Manager
Barclays Bank
Noida
01.2014 - 05.2015
- Appointed in Barclays Bank as Site Security Manager for the Noida Location and led Investigation, audit, and compliance.
- Core responsibility of safety and security of 5000 plus employees spread across multiple locations in Noida and had 15 direct reports in various capacity.
- Other key responsibilities are included reviewing safety documents, assisting the internal as well external auditors, event Security management as well executive protection, and leading investigations related to employee and vendor disciplinary issues.
- (ISS Facility Services)
Security Manager
Google India
Delhi And NCR
12.2012 - 10.2013
- Core responsibility to co-ordinate the site security and management including Fraud investigation for multiple sites.
- Single point of contact for all New Hire Orientation from the access and corporate security point of view.
- Undertake Fraud Risk Assessment, identify vulnerable areas, and implement a strategy to prevent and detect all frauds/ unethical dealings/ irregular activities.
- Collaborate with departments like Legal, HR, Policy team, and security to set up an effective investigation mechanism & liaison with law enforcement authorities.
- Sharing the investigation details with the Google legal team for further action.
- Management of new projects which included installation of security system (CCTV, Access Control, coordination with the US team for system checking, etc.)
- Managed a team of security personnel, providing regular training for improved performance and professional growth.
- Enhanced overall security by conducting comprehensive risk assessments and implementing tailored security plans.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Improved response time to incidents by developing effective communication protocols within the security team.
- Increased employee safety by conducting regular safety drills and establishing clear evacuation procedures in case of emergencies.
- Maintained detailed records of security incidents, enabling proper analysis for future preventative measures.
- Conducted drills to keep security staff on alert and proficient with established plans.
- Investigated incidents and wrote reports.
Sr. Manager Vigilance
MTS India (Telecom)
Gurgaon
01.2010 - 08.2012
- Core responsibility to investigate fraud related to internal departments, customer and external vendors.
- Leading New Hire Orientation security processes, including access management, corporate security onboarding, and background verification in compliance with organizational standards.
- Lead comprehensive fraud risk assessments, identifying control gaps and executing preventive and detective measures against fraud, unethical practices, and operational irregularities.
- Collaborate with departments like Legal, HR, Policy team, and security to set up an effective investigation mechanism & liaison with law enforcement authorities.
- Sharing the investigation details with the Google legal team for further action.
- Management of new projects which included installation of security system (CCTV, Access Control, coordination with the US team for system checking, etc.)
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Implemented and developed operational standards, policies and procedures.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Provided strong leadership to enhance team productivity and morale.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Consistently met or exceeded annual performance targets set by senior leadership.
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
- Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Mentored junior staff members for skill development and career progression within the organization.
- Managed budgets effectively, achieving financial objectives while maintaining strict control over expenditures.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
- Increased customer satisfaction with timely project deliveries and seamless communication.
- Achieved operational excellence by streamlining processes and implementing best practices.
- Consolidated vendors and renegotiated contracts to optimize costs.
- Implemented innovative solutions to overcome challenges, leading to enhanced productivity levels.
- Utilized data-driven insights to make informed decisions that resulted in higher returns on investments.
- Promoted a culture of continuous learning through regular workshops, seminars, and training sessions for staff.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Evaluated vendor offerings critically to select the most appropriate partners for delivering desired results at optimal costs.
- Balanced competing priorities efficiently while maintaining focus on critical tasks requiring immediate attention.
- Executed appropriate staffing and budgetary plans to align with business forecasts.
- Championed process improvement initiatives that led to significant cost savings without compromising on quality standards.
- Enhanced company reputation by driving successful initiatives that addressed client pain points effectively.
- Ordered new equipment and inventory and scheduled repairs for damaged equipment.
- Led strategic planning sessions to align departmental goals with overall company vision, fostering cohesive growth strategy.
- Negotiated high-value contracts with new suppliers, securing better pricing and terms, which improved profit margins.
- Championed company-wide diversity and inclusion initiative, creating more supportive and innovative work environment.
- Facilitated partnerships with industry leaders, expanding company's network and opening new business opportunities.
- Spearheaded development of new product line, resulting in significantly increased market share and brand recognition.
- Enhanced digital marketing efforts, increasing online engagement and driving higher sales through various digital channels.
- Oversaw expansion into new markets, conducting market research and adapting strategies to meet local needs.
- Initiated sustainability program, reducing waste and promoting eco-friendly practices within company.
- Coordinated cross-departmental projects to improve product delivery timelines, enhancing customer satisfaction.
- Led market analysis efforts to identify emerging trends, informing strategic decision-making and future investments.
- Developed and executed successful training program for junior managers, equipping them with essential leadership skills.
- Implemented risk management framework, mitigating potential threats to project success and company operations.
- Improved team productivity by implementing agile methodologies, reducing project completion times and enhancing collaboration.
- Drove adoption of new technology solutions, modernizing operations and improving operational efficiency.
- Directed company's rebranding initiative, refreshing brand image and attracting broader customer base.
- Revitalized underperforming product lines by analyzing sales data, leading to focused improvement efforts and increased profitability.
- Optimized supply chain operations, ensuring timely delivery of products and reducing inventory holding costs.
- Streamlined internal processes for financial reporting, ensuring accuracy and compliance with regulatory standards.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Manager, Financial Crime & Investigations
Aviva Life Insurance
Gurgaon
03.2009 - 08.2009
- Investigated insurance claims flagged for potential fraud through rigorous due diligence, identifying fraud patterns and supporting corrective and preventive controls to mitigate financial risk.
- Conducted internal employee investigations and compliance audits while partnering with stakeholders to strengthen fraud prevention and financial crime controls.
Team Leader (Cheque Fraud Operations)
WNS Global Services
Gurgaon
02.2007 - 03.2009
- Led a 19-member team managing cheque fraud prevention operations for a U.S. bank, overseeing end-to-end transaction reviews to prevent fraudulent clearances while ensuring compliance with U.S. banking regulations and internal controls.
- Implemented robust checks, quality controls, and escalation frameworks, driving team training and performance to maintain high accuracy and regulatory standards.
Process Developer
GE Capital (Genpact)
09.2001 - 02.2007
- This role marked my entry into the BPO environment, working within dialer operations and collections processes.
- A key highlight was being selected for on-the-job training in the U.S. (Columbia) with a leading bank, Wachovia, where I supported “on-site” cheque processing and clearance for major clients including Pepsi and Boeing.
- The role also involved training and mentoring new joiners to enhance capability, accuracy, and process adherence.
Education
Bachelor of Commerce - B. Com
Delhi University
Delhi Mall Road08.2000
Skills
Loss Prevention program and lead Investigations
Standardizing Security Protocols
Lead end-to-end supplier audit programs with focus on policy implementation and compliance
Risk Assessment and mitigation for physical and external threats
Certification
CFE – Certified Fraud Examiner
Interests
Fitness training, mentoring professionals, and reading business and risk management literature
INTERNATIONAL BUSINESS EXPERIENCE
- Extensive experience in global business travel across multiple continents
- Successfully conducted business meetings, training sessions, and site visits in:
- United States
- Germany (European Union)
- Japan
- Lead India SLP Operation in Southern, entire north spanning from Rajasthan to deep eastern regions and Central India
- Valid B1/B2 VISA – US and Schengen
CONTACT
- +91-9582219739
- Draj468@gmail.com
- Www.linkedin.com/in/devraj19
Timeline
Global Principal Program Manager, Ops, Security & Loss Prevention
Amazon
05.2015 - 01.2026
Site Security Manager
Barclays Bank
01.2014 - 05.2015
Security Manager
Google India
12.2012 - 10.2013
Sr. Manager Vigilance
MTS India (Telecom)
01.2010 - 08.2012
Manager, Financial Crime & Investigations
Aviva Life Insurance
03.2009 - 08.2009
Team Leader (Cheque Fraud Operations)
WNS Global Services
02.2007 - 03.2009
Process Developer
GE Capital (Genpact)
09.2001 - 02.2007
Bachelor of Commerce - B. Com
Delhi University